My wife and I were literally just there and they forgot our chips for 2 combos. It’s the 3rd time that they have forgotten or just messed up our meal, so just stop going.
Atmosphere: 3
Food: 4
Service: 1
Vince Adams
Cashier didn't seem to care. More interested in playing with her phone than getting our orders right. They overcharged me. They tried to say it was because I got the 'combo'. And then they tried to say it was due to the tax. I called BS on both of those, and they finally said the truth, which was that the price on their menu didn't match the price in their computer. Cashier didn't seem to understand the sandwich options either. And was actually sitting on the drive thru window shelf, playing with her phone, at one point. The place didn't seem to have any sense of urgency. Food was just okay. The bathroom had about 50 signs of how to use the restroom, none of which were amusing. I'm afraid we won't be back. I wouldn't have gone there at all, due to the low rating, but another person in our party selected the place. Oh, they also overcharged them by charging them for 5 sandwiches instead of 4, and then they had difficulty refunding them the money....
Atmosphere: 1
Food: 3
Service: 1
Melanie J
Bread was extremely hard...not toasted, hard as a rock. The amount of mustard on the sandwich was overpowering. I could wipe the mustard off but the bread was inedible, I had to throw the sandwich away.
Atmosphere: 3
Food: 1
Service: 3
Brionna Tate
Sandwich had yellow lettuce on it and no mustard. The lady that took my order didn't ask what I wanted on my sub I should have seen the red flag then. Won't be coming back.
Atmosphere: 2
Food: 2
Service: 2
Victoria Colzie
Love the Unwich!
Atmosphere: 5
Food: 5
Service: 5
Go Gina
Just wanted to say that Carissa was super amazing, super sweet, and made my day. She had wonderful energy at the drive thru, and I cannot say enough nice things about her. I hope she is recognized for this!
Atmosphere: 4
Food: 3
Service: 5
Sean Hawkshead
Order is usually wrong when placing it through the app or online. Check your food when you get it.
Atmosphere: 3
Food: 1
Service: 1
Theda Jenkins
I often times order here for lunch sandwiches always taste fresh and I will put together. This particular time I went to the location to order my sandwich because no one was picking up the phone and the online order system was not working. The ordering process was went smooth. However my sandwich was handed to me not in a bag but just the sandwich wrapped in paper no napkins or anything so I had to request napkins, a bag, and my chips. Perhaps they were busy and she was just in a rush I'm not sure. Other than that my service is almost normally pretty good with delivery.
Atmosphere: 4
Food: 4
Service: 3
Caitlin W
Ordered a #6 veggie add onions and hot peppers. The receipt is correct and the sandwich was correct except it had bacon hidden in between the cheese slices. For me, as a vegetarian of 16+ years, I was super unhappy. As you can see from the photo I ate some before realized. It seems either negligent or intentional. Would NOT recommend to any fellow vegetarians.
Atmosphere: 1
Food: 1
Service: 1
Janay Boucan
Went to the drive thru on Thursday, 5/15 at 8:30pm and sat in the line for 30 minutes. I tried to order in the drive thru and no one answered. When I pulled up to the window, i saw one employee and before I could get his attention, he left immediately and never came back. I drove around the front and it was empty.
The website and the google maps listing (confirmed btw) that the DRIVE-THRU is open late, until 1:30AM specifically. I get there at 9:30PM and im met with no response at the speaker, and a confused worker telling me they're closed. Assuming they're shutting down operation at 9PM, the website and maps is incredibly misleading. Dont waste your time coming over here late if you have a taste for a sub, you wont be getting one.
Atmosphere: 1
Food: 1
Service: 1
Desmond J
Need to make the food better and with some love
Atmosphere: 4
Food: 3
Service: 4
Rayne
I pulled up to their drive-thru, but no one ever acknowledged my presence or asked for my order. I pulled up to the window and sat for a while. I saw no one, so I looked the number up on Google and called to see if they were open. They said yes, and I told them I was at the window. They told me their headsets were dead. I gave them my order, and they told me to pull up to one of the customer pick-up spots. I waited for another ten more minutes. It was one sandwich. Normally, they make them on the spot without delay. Service at this store has never been great. Many times, it seems the employees are annoyed by the customers.
Atmosphere: 3
Food: 3
Service: 1
Shan C
I want to applaud Tristan, he was so kind and his attention to cleanliness and detail are unmatched. He had his gloves on to make the sandwiches and immediately took them off to then package the snacks and fulfill my order. That is exceptional service, hair covered, apron on, things you don’t usually see with fast food service but I had to say something
Atmosphere: 5
Food: 5
Service: 5
B. Clarissa Jones
Jimmy John's is a great restaurant - the service, the food (especially the bread), and it's always clean. But this particular location is the most unprofessional restaurant I've ever dealt with. The last time I was there I ordered a tuna sandwich and it should have been called an onion sandwich with a little bit of tuna. When I called back about it, I spoke with someone who said he was the manager and would replace the sandwich the next time I came in. About a week later, something told me to call ahead and when I did, I was told that if the person I spoke to didn't give me his name, then I was not promised a replacement. As if I would lie about a $9 sandwich. I have since stopped going to this location and I will never go there again. I called the corporate office to report it and they said they would reach out to this location and have them touch base with me to correct the issue. I never received that call and I called corporate back to let them know that I never heard from them but that it is okay.
My wife and I were literally just there and they forgot our chips for 2 combos. It’s the 3rd time that they have forgotten or just messed up our meal, so just stop going.
Atmosphere: 3
Food: 4
Service: 1
Cashier didn't seem to care. More interested in playing with her phone than getting our orders right. They overcharged me. They tried to say it was because I got the 'combo'. And then they tried to say it was due to the tax. I called BS on both of those, and they finally said the truth, which was that the price on their menu didn't match the price in their computer. Cashier didn't seem to understand the sandwich options either. And was actually sitting on the drive thru window shelf, playing with her phone, at one point. The place didn't seem to have any sense of urgency. Food was just okay. The bathroom had about 50 signs of how to use the restroom, none of which were amusing. I'm afraid we won't be back. I wouldn't have gone there at all, due to the low rating, but another person in our party selected the place. Oh, they also overcharged them by charging them for 5 sandwiches instead of 4, and then they had difficulty refunding them the money....
Atmosphere: 1
Food: 3
Service: 1
Bread was extremely hard...not toasted, hard as a rock. The amount of mustard on the sandwich was overpowering. I could wipe the mustard off but the bread was inedible, I had to throw the sandwich away.
Atmosphere: 3
Food: 1
Service: 3
Sandwich had yellow lettuce on it and no mustard. The lady that took my order didn't ask what I wanted on my sub I should have seen the red flag then. Won't be coming back.
Atmosphere: 2
Food: 2
Service: 2
Love the Unwich!
Atmosphere: 5
Food: 5
Service: 5
Just wanted to say that Carissa was super amazing, super sweet, and made my day. She had wonderful energy at the drive thru, and I cannot say enough nice things about her. I hope she is recognized for this!
Atmosphere: 4
Food: 3
Service: 5
Order is usually wrong when placing it through the app or online. Check your food when you get it.
Atmosphere: 3
Food: 1
Service: 1
I often times order here for lunch sandwiches always taste fresh and I will put together. This particular time I went to the location to order my sandwich because no one was picking up the phone and the online order system was not working. The ordering process was went smooth. However my sandwich was handed to me not in a bag but just the sandwich wrapped in paper no napkins or anything so I had to request napkins, a bag, and my chips. Perhaps they were busy and she was just in a rush I'm not sure. Other than that my service is almost normally pretty good with delivery.
Atmosphere: 4
Food: 4
Service: 3
Ordered a #6 veggie add onions and hot peppers. The receipt is correct and the sandwich was correct except it had bacon hidden in between the cheese slices. For me, as a vegetarian of 16+ years, I was super unhappy. As you can see from the photo I ate some before realized. It seems either negligent or intentional. Would NOT recommend to any fellow vegetarians.
Atmosphere: 1
Food: 1
Service: 1
Went to the drive thru on Thursday, 5/15 at 8:30pm and sat in the line for 30 minutes. I tried to order in the drive thru and no one answered. When I pulled up to the window, i saw one employee and before I could get his attention, he left immediately and never came back. I drove around the front and it was empty.
Atmosphere: 1
Service: 1
Restaurantji Recommends
The website and the google maps listing (confirmed btw) that the DRIVE-THRU is open late, until 1:30AM specifically. I get there at 9:30PM and im met with no response at the speaker, and a confused worker telling me they're closed. Assuming they're shutting down operation at 9PM, the website and maps is incredibly misleading. Dont waste your time coming over here late if you have a taste for a sub, you wont be getting one.
Atmosphere: 1
Food: 1
Service: 1
Need to make the food better and with some love
Atmosphere: 4
Food: 3
Service: 4
I pulled up to their drive-thru, but no one ever acknowledged my presence or asked for my order. I pulled up to the window and sat for a while. I saw no one, so I looked the number up on Google and called to see if they were open. They said yes, and I told them I was at the window. They told me their headsets were dead. I gave them my order, and they told me to pull up to one of the customer pick-up spots. I waited for another ten more minutes. It was one sandwich. Normally, they make them on the spot without delay. Service at this store has never been great. Many times, it seems the employees are annoyed by the customers.
Atmosphere: 3
Food: 3
Service: 1
I want to applaud Tristan, he was so kind and his attention to cleanliness and detail are unmatched. He had his gloves on to make the sandwiches and immediately took them off to then package the snacks and fulfill my order. That is exceptional service, hair covered, apron on, things you don’t usually see with fast food service but I had to say something
Atmosphere: 5
Food: 5
Service: 5
Jimmy John's is a great restaurant - the service, the food (especially the bread), and it's always clean. But this particular location is the most unprofessional restaurant I've ever dealt with. The last time I was there I ordered a tuna sandwich and it should have been called an onion sandwich with a little bit of tuna. When I called back about it, I spoke with someone who said he was the manager and would replace the sandwich the next time I came in. About a week later, something told me to call ahead and when I did, I was told that if the person I spoke to didn't give me his name, then I was not promised a replacement. As if I would lie about a $9 sandwich. I have since stopped going to this location and I will never go there again. I called the corporate office to report it and they said they would reach out to this location and have them touch base with me to correct the issue. I never received that call and I called corporate back to let them know that I never heard from them but that it is okay.
Atmosphere: 1
Food: 1
Service: 1
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