Moe's Southwest Grill
1605 East-West Connector Suite 110, Austell
(678) 503-2399
Recent Reviews
Sort by
Consistently get online orders wrong and then won’t answer the phone when trying to call and address it. We just left your store, we know you aren’t busy…
Atmosphere: 3
Food: 1
Service: 1
Service was horrible better off going to hiram location
Atmosphere: 1
Food: 1
Service: 1
They speak little to no English. Asked for extra toppings and the server proceeded to ignore me.
Atmosphere: 1
Food: 2
Service: 1
I decided to give this Moe’s another shot after a bad experience last year, but honestly, nothing’s changed.
Last year, I went in to get two burrito bowls—one veggie and one chicken. It was a quiet Saturday afternoon, and the veggies (peppers and onions) looked dry, and there wasn’t much tofu. I asked if they could cook up some fresh veggies, and they flat-out refused, saying they’d have to wait until the current batch was almost gone. Since they had already made the chicken bowl, I paid and left, deciding I wouldn’t come back.
Fast forward to yesterday around 7:30 PM—I figured maybe today would be different. Nope! When I walked in, two male employees (probably in their mid-30s) were just standing there chatting and didn’t acknowledge me at all. There was also an older lady, but none of them stopped talking. I waited a minute then tried to get their attention by waving and saying, "Excuse me." The one with his arms and legs crossed said “I see you,” but didn’t move to help. I thought ‘WTF’ and just stared at him. was surprised at the rudeness and attitude. I just turned around and walked out. As I was leaving, It was clear they couldn’t care less about my business.
I’m done with this Moe’s. After this experience, I won’t be back, and I’ll definitely be telling people to avoid this location.
By the way, I went to Chipotle across the street, ordered my burrito bowl, and was back in my car in under 10 minutes. They know how to treat their customers.
Atmosphere: 1
Food: 1
Service: 1
Very nice staff,food always tastes fresh.
Atmosphere: 5
Food: 5
Service: 5
They modify my Moe Monday reward and instead of being $7.99 came up to $9.99 why would they do that?
The food was fine and fresh, but the restroom floor was so slippery!
Atmosphere: 4
Food: 5
Service: 3
Every time I come to this location there is some sort of issue with the register/pos terminal. Workers are great, but gift cards never work and banked rewards from the Moe's app never work. Owner seems like a cheap scape, unwilling to upgrade from the cheap 2 iPads they use at the front.
Atmosphere: 1
Food: 5
Service: 1
I love Moes!! Friendly people with nice atmosphere!! Food is great everytime!!!
Atmosphere: 5
Food: 5
Service: 5
Server messed up order. Eating area adequate.
This is my first and my last time trying to order from that place because of the service they provide. Also the amount of sauces and food is very poor and low they make me feel im getting the food for free not buying it from them.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Very professional and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
For some reason this location cannot get simple mobile orders correct. Anytime I order mobile, they get my order wrong, I'm always missing queso, and they go skimp on the chips. I have to accept that I need to go out of my way to another Moe's.
Atmosphere: 3
Food: 2
Service: 3
The older woman does not speak much English and doesn't know the menu. She stepped out after making our first order and a younger lady came to take our other order and apologized, which was very much appreciated!
Restaurant was clean and salsa bar was fully stocked, too.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Nachos, Moe Meat Moe Cheese Burrito
The service could be better but the food is 10/10 for me.
Vegetarian options: Rice
Beans
Plenty of Veggies
Kid-friendliness: Nice kids menu. Kids also eat free on Sundays!
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Guacamole, Burrito, Homewrecker
Birthday dinner for the grand. Must say, he has excellent taste.
Atmosphere: 5
Food: 5
Service: 5
Loading...