⭐⭐⭐⭐⭐ Five Stars All Day! Melissa at the Panera Bread in Austell on East West Connector went above and beyond helping me with my order. Her service was absolutely amazing, and her personality made the experience even better. Top-tier customer service—five stars all day and two thumbs up!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soups
Erasmo Sosa
been coming to this location for more than a year and haven't had any mayor issues and when something has happened they sort out it quickly. It never gets packed and there is plenty of parking slots
Atmosphere: 5
Food: 5
Service: 5
Robbie Gee
The staff wasn't that friendly.
Atmosphere: 4
Food: 5
Service: 3
Angela Bivins
The coffee is always fresh, hot, and smooth. I like going in for a late breakfast.
Atmosphere: 4
Food: 4
Service: 5
A P
This place has become too expensive with $7 for a very small sandwich and $12 for a full sandwich. Bread was average in taste and the fillings were a let down. The fiery chicken I had tasted like the fire had fizzled out last year. Sorry, but this place is a let down work much better places available in the same business.
Atmosphere: 2
Food: 2
Service: 3
MS.A
The chicken pesto dipper was awesome! Service was great!!
Chi figue
exelent food
Atmosphere: 4
Food: 4
Service: 4
Muscled Wolf
ok.. hadnt been in a few years, and not what it used to be. It was ok. it used to be good.
Atmosphere: 3
Food: 3
Service: 3
Hermano Alegre
Ordering at the kiosk is a great way for me to customize my favorites. We enjoy the variety of healthy and vegetarian options. We sometimes have quick business meetings over a meal.
Atmosphere: 3
Food: 4
Service: 3
Sammi Rowell
Food was good and came out quick! Staff was friendly, decent place to work if I had remembered headphones lol
Customer service was horrible!! They were rude and didn’t care how long I waited. Upon entering the store, no one ever greeted me or anything. After using the kiosk and no interaction with a person. Placed my order went to the pick up area where again no one greeted me they just through my order on the counter. I had two orders and was picking up for another order. Had to ask for bags with handle since my order was large. Girl did not know how to tell which bag was which when I gave her the order number I had to show her which one was which with the order number. Just in general, horrible customer service
Atmosphere: 1
Food: 3
Service: 1
Aleigha “LeiRen” Shears
Absolutely pitiful. Not only did the workers have attitudes, but THIS was what $13 got me?? No bacon on my sandwich as requested and this disgusting puny egg.
Food: 1
Service: 1
Platinum Pisces
I went to this location for the first time in years. Ordered through the app and picked up the food. Got home and the Greek salad had wilted lettuce and cucumbers! I had to throw all of the cucumbers away! I called and spoke with a manager and she said that the veggies should not have been wilted. I said ma’am, I have no reason to call the restaurant after reaching home about the quality of this food! Instead of offering to replace the salad and offer an apology, she said to bring the salad back for them to see it and they will replace it. Who in the hell is going to go back to this low star restaurant to bring a salad back for it to be investigated?! That’s okay Panera, I haven’t been to your restaurant but a few times years ago and I will continue that same process to never to return in the future! I didn’t get the manager’s name, however, she was there around 7PM on August 28, 2025.
⭐⭐⭐⭐⭐ Five Stars All Day!
Melissa at the Panera Bread in Austell on East West Connector went above and beyond helping me with my order. Her service was absolutely amazing, and her personality made the experience even better. Top-tier customer service—five stars all day and two thumbs up!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soups
been coming to this location for more than a year and haven't had any mayor issues and when something has happened they sort out it quickly. It never gets packed and there is plenty of parking slots
Atmosphere: 5
Food: 5
Service: 5
The staff wasn't that friendly.
Atmosphere: 4
Food: 5
Service: 3
The coffee is always fresh, hot, and smooth. I like going in for a late breakfast.
Atmosphere: 4
Food: 4
Service: 5
This place has become too expensive with $7 for a very small sandwich and $12 for a full sandwich. Bread was average in taste and the fillings were a let down. The fiery chicken I had tasted like the fire had fizzled out last year. Sorry, but this place is a let down work much better places available in the same business.
Atmosphere: 2
Food: 2
Service: 3
The chicken pesto dipper was awesome! Service was great!!
exelent food
Atmosphere: 4
Food: 4
Service: 4
ok.. hadnt been in a few years, and not what it used to be. It was ok. it used to be good.
Atmosphere: 3
Food: 3
Service: 3
Ordering at the kiosk is a great way for me to customize my favorites. We enjoy the variety of healthy and vegetarian options. We sometimes have quick business meetings over a meal.
Atmosphere: 3
Food: 4
Service: 3
Food was good and came out quick! Staff was friendly, decent place to work if I had remembered headphones lol
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Customer service was horrible!! They were rude and didn’t care how long I waited. Upon entering the store, no one ever greeted me or anything. After using the kiosk and no interaction with a person. Placed my order went to the pick up area where again no one greeted me they just through my order on the counter. I had two orders and was picking up for another order. Had to ask for bags with handle since my order was large. Girl did not know how to tell which bag was which when I gave her the order number I had to show her which one was which with the order number. Just in general, horrible customer service
Atmosphere: 1
Food: 3
Service: 1
Absolutely pitiful. Not only did the workers have attitudes, but THIS was what $13 got me?? No bacon on my sandwich as requested and this disgusting puny egg.
Food: 1
Service: 1
I went to this location for the first time in years. Ordered through the app and picked up the food. Got home and the Greek salad had wilted lettuce and cucumbers! I had to throw all of the cucumbers away! I called and spoke with a manager and she said that the veggies should not have been wilted. I said ma’am, I have no reason to call the restaurant after reaching home about the quality of this food! Instead of offering to replace the salad and offer an apology, she said to bring the salad back for them to see it and they will replace it. Who in the hell is going to go back to this low star restaurant to bring a salad back for it to be investigated?! That’s okay Panera, I haven’t been to your restaurant but a few times years ago and I will continue that same process to never to return in the future! I didn’t get the manager’s name, however, she was there around 7PM on August 28, 2025.
Atmosphere: 3
Food: 1
Service: 1
Best place to eat
Atmosphere: 5
Food: 5
Service: 5
Customer service definitely needs an upgrade.
Atmosphere: 4
Food: 5
Service: 2
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