Zaxbys Chicken Fingers & Buffalo Wings

Staff could be a little more friendly and helpful

Atmosphere: 4

Food: 4

Service: 3

The drive thru has been taking so long to give out your food. I don’t know if it’s the miscommunication or these teenagers that don’t know how to work well.

if i could give it one star i would. every time my boyfriend comes here and asks for his chicken bacon ranch fries with no ranch, they forget the bacon. every single time. how hard is it to put bacon on fires and this time they weren’t even busy 🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄🙄

Great place to eat for dinner or supper.

Atmosphere: 5

Food: 5

Service: 5

Little dark but food and customer service was great

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Salads

Employees all very rude and slow!!waiting 15 minutes, but don't care!!

I placed an order on September 20 at this location by accident. I called, and supposedly they canceled the order. Today is day 10 business day and there has been no refund!!!

Seems like every time i order a cobb salad they give me the house salad. I ask for no tomatoes or cucumbers they give me both. The chicken seems to be dried out also, like its been sitting for a while. Something has went wrong at this Zaxbys. It could be i cme at a bad time or maybe because there’s kids working there? Idk. It used to be the best and they don’t seem to do anything to fix the issues. If u want good zaxbys go to the hiawassee ga one. They are always on point

Food: 2

Service: 2

This isn’t the first time and won’t be the last. I always end up paying for more than what I get. I ordered a sandwich meal with EXTRA FRIES…. As you can see when I opened up the box and it was actually less fries than NORMAL. I recommend NOT ordering online and just going to pick up so there’s less chance of a mistake.

Atmosphere: 2

Food: 3

Service: 1

I love Zaxby's.

Atmosphere: 3

Food: 4

Service: 3

Personally witnessed a group of people order in front of me, I received my food and they had not after 2 more orders passed…they got up and asked where their food was, the lady at the counter said their order must have gotten lost and asked for their receipt- they had thrown it away…the employees answer to the problem was to DENY THEM THEIR FOOD THAT THEY BOUGHT!!! They didn’t take the time to look back at the order history or anything! Just sent them out the door! It was horrible!
My food was decent, but I couldn’t enjoy my meal…won’t be going back here

Extremely dissatisfied!
Ordered online for 10:45 pickup. Arrived at 10:40.
At 10:45, people were coming in, placing their order, receiving order, and then leaving.
At 10:50 I asked the front attendant to please check on my order. She barked loudly "THEY ARE WORKING ON IT". She didn't even ask me my name.
At 11:00 I finally got my order; the lady called my name and then threw the bag on the counter. She didn't say another word, not even a Thank You. Nothing.
I don't ever beg anyone to take my money, and I promise that Zaxbys will not get another penny of mine.

Atmosphere: 1

Food: 3

Service: 1

Update: Still no answer from Zaxbys corporate about whether they train their employees to properly wash their hands. Or supervisors on how to properly investigate customer complaints. This company clearly doesn't listen to customers how the website reads. This entire situation is disgusting and hopefully soon it will all be public.

Update: Contacted by a Cole Payne who claims to be Director of Operations for the Blairsville area. Who lied about reviewing the footage. Regurgitated what his lying employees claimed and did nothing to resolve the fact that his employees do not understand the importance of washing their hands before handling customers food.

Original review: On the night of August 15th 2024 I and another customer witnessed the girl working behind the counter bring two large garbage cans from the dining room behind the counter remove the bags tie them. Then begin to play on her phone and do other things until someone came up to the counter asking for something. She reached into a bag full of individual condiment cups retrieved one filled it with something out a lid on it then hand it to the customer. She then proceeded to play with the garbage bags and hand food to people from the pass through window to customers. Never going into the back out of view and never washing her hands at the sink right next to her. She was confronted by the other customer mentioned as he asked for a manager. She replied that she was the manager. He then calmly told her that he witnessed everything she just did without washing her hands. She looked like a deer caught in headlights. Said I'm sorry I got busy. Then went to wash her hands. This is where the entire incident should have ended. But instead the girl fixing the food in the back came to the front and ask her what happened. She told her they began to laugh and snicker and exclaim how they don't get paid enough and they are too busy to wash their hands. Upon seeing them not taking this seriously I and the other customer requested out money back. The girl from the back came to the front in defense and again ecclaimed that they don't get paid enough, they are too busy, and cannot stop to wahs their hands. The other customer explained to them that was not an excuse. They continued to escalate the situation until they were all raising their voices. Defending their actions and acting like we were wrong for pointing out their actions. At this point a man from the back came up telling us to leave. I told him I would leave when I got my money back for the food I had not received and did not want now. He called the cops on us. This event never should have reached this point. They should have just accepted the fact that they were wrong. And not argued about whether employees should wash their hands. The woman then lied to the police we assume by saying she went into the back and washed her hands. This is not true because we watched her the entire time. She never left the front counter area. This brings up major concerns about how often these people do wash their hands at all. How seriously they take food safety and concerns for the people they are serving. Including children, elderly, and the immune compromised.

Dietary restrictions: Employees do not wash their hands. Management doesn't care. And Zaxbys is nothing but hostile against complaints when they don't even know the situation.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Salads

Extremely dissatisfied! Ordered online for 10:45 pickup. Arrived at 10:40. At 10:45, people were coming in, placing their order, receiving order, and then leaving. At 10:50 I asked the front attendant to please check on my order. She barked loudly "THEY ARE WORKING ON IT". She didn't even ask me my name. At 11:00 I finally got my order; the lady called my name and then threw the bag on the counter. She didn't say another word, not even a Thank You. Nothing. I don't ever beg anyone to take my money, and I promise that Zaxbys will not get another penny of mine.

Chicken black.Hard time to refund. Long wait

Atmosphere: 1

Food: 2

Service: 1