This location used to be much better, with a great team.
Lately, every time I place an order through the app, my order is not ready when I arrive. The staff only starts preparing it after I get there, while spending time chatting instead of focusing on app orders.
The quality of service has clearly declined.
Ariel Bell
This Starbucks is not welcoming at all. I come in pretty frequently and every time it seems to be the same issues. Today I went in and this younger girl looked right at me while I was standing at the register and walked right past me and told another coworker she needs to take my order. She proceeded to the side door with the window, pointed at me when a coworker confusedly looked at her as to why she went to the back, stood behind it staring at me with a disgusted look on her face until I walked away then she immediately came out to happily greet another customer. Every time I come in they see me standing at the register and will see who finally caves in to take my order, today stood out to me the most because of the direct disrespect and childish behavior. They also didnāt give me a bag for the merchandise I purchased. I tip and am friendly every time Iām in here, did not tip after this incident and will use the other Starbucks in Brunswick that are constantly nice everytime I go and makes good drinks.
Atmosphere: 1
Food: 1
Service: 1
Hanna Retiunina
One of the worst Starbucks. The tables outside are incredibly dirty, and the floor looks like a public toilet for animals (with a pile of dried poop). They forgot to add foam to my matcha. When I mentioned it, a woman without gloves opened my glass and added very little foam, as the glass was already full. So instead of a sweet matcha, I ended up drinking a bitter one.
Atmosphere: 2
Food: 2
Service: 2
Hoover Gonzalez
Iām a truck driver that lives in Florida. This Starbucks is the only one that makes my coffee exactly how I order it. I donāt know about the afternoon crew but the morning crew are great.
T J
This is barely a Satellite Starbucks with an absentee manager and a poorly run store with multiple rude associates. If traveling set your sites on another location as this one is a poor excuse for a fake location. Go to a Real Store
Atmosphere: 1
Food: 3
Service: 1
Malsr 2015
I see why this Starbucks has terrible reviews. I went in to place my order and while there, there were 3 employees visible. Not one took the time to even greet me even though I was standing at the register. The employee who took my order didnāt even say āthank youā. The other employees were just as bad by pretending I wasnāt even there.
They all looked like young employees. Maybe their first job? Regardless, I donāt blame them as this tells me that they have not been trained correctly. This is a managers fault for not caring enough for their customers to even train employees in basic customer service. Do better!!
Atmosphere: 2
Food: 4
Service: 1
Madison
Genuinely the worst Starbucks Iāve ever been to. My mom and I hit this Starbucks on the way to NC from FL. Every time we go in it is staffed solely by high schoolers who are rude and unprofessional. Today we went in and the staff was sitting on the floor, drinking coffees and laughing loudly. When we went up to the ordering area we were greeted by a āheyā. This is generally how we are greeted every time we come to this location. Really disappointing experience.
Atmosphere: 3
Food: 3
Service: 1
Jay Thomas
Kind of a disaster today. At least 5 people and very little attention to the customer. I mean I dont mind waiting but the Gen Z attitude is annoying. No Be right with you, sorry for the wait, thank you for your patience Nope Nothing. What you get is annoyance irritation anger frustration and I think all I got when I finally received my coffee was an eye roll eye though I never said a word. Hey its Starbucks and guess we will be back anyway. Bad service is bad service.
This facility is attached to a TA travel stop near I95. If you get a drink from here make sure they add the toppings you asked for. If brought to their attention of a drink that was made incorrectly they will fix it.
Atmosphere: 5
Food: 4
Service: 5
Herschel Young
Let me paint you a picture: I stopped at the Burger King inside the truck stop in Brunswick, Georgia, hoping for a quick bite. Instead, I spent 20 minutes standing in what can only be described as a fast-food purgatory. No food. No refund. No urgency. Just me, alone, watching the staff move like confused extras in a student film called How Not to Run a Kitchen.
Just as I was about to walk out and consider eating my steering wheel, two young employees at the Starbucks next door saw meāclearly starving and dead insideāand immediately apologized for Burger Kingās incompetence. Think about that. A Starbucks barista apologized for a Burger King meltdown. Thatās customer service on another level.
They rushed to get me a hot meal, fast, friendly, and with more compassion than Iāve seen in most hospitals. They didnāt have to help me. They werenāt even involved. But they went above and beyond to make it rightāand they did it with actual grace and kindness.
Starbucks: keep these two. Promote them. Clone them. Give them a parade. Burger King: close your doors, take off the crown, and go sit in the corner until you remember how to function like a restaurant.
Atmosphere: 5
Food: 5
Service: 5
HJ Cox
I got my iced hazelnut oatmilk shaken espresso. The service was quick, and the drink tasted great. There were no issues at all. I don't understand why there are so many bad reviews. The only downside was that thereās no drive-thru.
V 4life
Those children made me a hot milk for 7 something dollars..
Michael McMahon
Poor customer service at this location. I think I would skip this particular location along the highway and find another one instead.
Coffee was very good! Very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Excellent coffee with Great service! š
This location used to be much better, with a great team.
Lately, every time I place an order through the app, my order is not ready when I arrive. The staff only starts preparing it after I get there, while spending time chatting instead of focusing on app orders.
The quality of service has clearly declined.
This Starbucks is not welcoming at all. I come in pretty frequently and every time it seems to be the same issues. Today I went in and this younger girl looked right at me while I was standing at the register and walked right past me and told another coworker she needs to take my order. She proceeded to the side door with the window, pointed at me when a coworker confusedly looked at her as to why she went to the back, stood behind it staring at me with a disgusted look on her face until I walked away then she immediately came out to happily greet another customer. Every time I come in they see me standing at the register and will see who finally caves in to take my order, today stood out to me the most because of the direct disrespect and childish behavior. They also didnāt give me a bag for the merchandise I purchased. I tip and am friendly every time Iām in here, did not tip after this incident and will use the other Starbucks in Brunswick that are constantly nice everytime I go and makes good drinks.
Atmosphere: 1
Food: 1
Service: 1
One of the worst Starbucks. The tables outside are incredibly dirty, and the floor looks like a public toilet for animals (with a pile of dried poop). They forgot to add foam to my matcha. When I mentioned it, a woman without gloves opened my glass and added very little foam, as the glass was already full. So instead of a sweet matcha, I ended up drinking a bitter one.
Atmosphere: 2
Food: 2
Service: 2
Iām a truck driver that lives in Florida. This Starbucks is the only one that makes my coffee exactly how I order it. I donāt know about the afternoon crew but the morning crew are great.
This is barely a Satellite Starbucks with an absentee manager and a poorly run store with multiple rude associates. If traveling set your sites on another location as this one is a poor excuse for a fake location. Go to a Real Store
Atmosphere: 1
Food: 3
Service: 1
I see why this Starbucks has terrible reviews. I went in to place my order and while there, there were 3 employees visible. Not one took the time to even greet me even though I was standing at the register. The employee who took my order didnāt even say āthank youā. The other employees were just as bad by pretending I wasnāt even there.
They all looked like young employees. Maybe their first job? Regardless, I donāt blame them as this tells me that they have not been trained correctly. This is a managers fault for not caring enough for their customers to even train employees in basic customer service. Do better!!
Atmosphere: 2
Food: 4
Service: 1
Genuinely the worst Starbucks Iāve ever been to. My mom and I hit this Starbucks on the way to NC from FL. Every time we go in it is staffed solely by high schoolers who are rude and unprofessional. Today we went in and the staff was sitting on the floor, drinking coffees and laughing loudly. When we went up to the ordering area we were greeted by a āheyā. This is generally how we are greeted every time we come to this location. Really disappointing experience.
Atmosphere: 3
Food: 3
Service: 1
Kind of a disaster today. At least 5 people and very little attention to the customer. I mean I dont mind waiting but the Gen Z attitude is annoying. No Be right with you, sorry for the wait, thank you for your patience Nope Nothing. What you get is annoyance irritation anger frustration and I think all I got when I finally received my coffee was an eye roll eye though I never said a word. Hey its Starbucks and guess we will be back anyway. Bad service is bad service.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
This facility is attached to a TA travel stop near I95. If you get a drink from here make sure they add the toppings you asked for. If brought to their attention of a drink that was made incorrectly they will fix it.
Atmosphere: 5
Food: 4
Service: 5
Let me paint you a picture: I stopped at the Burger King inside the truck stop in Brunswick, Georgia, hoping for a quick bite. Instead, I spent 20 minutes standing in what can only be described as a fast-food purgatory. No food. No refund. No urgency. Just me, alone, watching the staff move like confused extras in a student film called How Not to Run a Kitchen.
Just as I was about to walk out and consider eating my steering wheel, two young employees at the Starbucks next door saw meāclearly starving and dead insideāand immediately apologized for Burger Kingās incompetence. Think about that. A Starbucks barista apologized for a Burger King meltdown. Thatās customer service on another level.
They rushed to get me a hot meal, fast, friendly, and with more compassion than Iāve seen in most hospitals. They didnāt have to help me. They werenāt even involved. But they went above and beyond to make it rightāand they did it with actual grace and kindness.
Starbucks: keep these two. Promote them. Clone them. Give them a parade.
Burger King: close your doors, take off the crown, and go sit in the corner until you remember how to function like a restaurant.
Atmosphere: 5
Food: 5
Service: 5
I got my iced hazelnut oatmilk shaken espresso. The service was quick, and the drink tasted great. There were no issues at all. I don't understand why there are so many bad reviews. The only downside was that thereās no drive-thru.
Those children made me a hot milk for 7 something dollars..
Poor customer service at this location. I think I would skip this particular location along the highway and find another one instead.
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