My first bad experience at this location was today. They got my drive-thru order wrong, which is no big deal in and of itself (thankfully I checked and noticed before I drove off). But when I went inside to have it corrected, they were very slow to acknowledge me at the counter, slow to make the correction, and didn’t even comment on the mistake or apologize for the inconvenience. No one there seemed to be in charge. It was more like a loose collective of people just doing the bare minimum they could to seemingly meet the expectations demanded of them.
Atmosphere: 3
Food: 5
Service: 1
shedrick lacey
Just ordered a sausage croissant. I should have stayed with what I was thinking which was to not get anything from there based off of past experiences. I decided to give it a try. Aside from the dish itself which is very small for $4 and some change, the sausage patty look like it had been cooked the day before, the bread was flat as if though it had been run over. And did I mention that it was cold. Why are they serving customers food that they know has been sitting around in some area of the restaurant and then they serve it to a customer in the morning knowing that once you drive off that you are left with what they put in your bag. The average person does not have the time to turn around and go back to get an order replace or something that should have been hot and fresh when they received it especially after paying the amount of money one pays for a very small sandwich. Stop it!
Food: 1
Service: 2
Trenda Bullen
I don't agree with false advertising. The sign should be more honest and say only for Breakfast. It had been almost 2 decades since I've had cini minis and was so excited to treat myself to a nice afternoon snack, but they didn't give me the promo because it's only for breakfast...even though the serve the ciniminis and coffee all day. Very disappointed in the management.
Atmosphere: 1
Service: 1
Brandi
Food is ALWAYS cold and no one cares. Most employees are rude and act like you’re a bother when you enter. This use to be the better of the 2 in Carrollton but that’s no longer true. I’ll never step foot in this location again. Rude rude rude!! When you make them aware of the situation they just look at you and walk away. Foods either cold or so microwaved it’s hard as a rock. No thanks.
Atmosphere: 1
Food: 1
Service: 1
Robin Eakin
Clean restaurant. Food was served hot.
Atmosphere: 5
Food: 5
Service: 5
Princess Knight
I don't know which one of you female employee's yelled at me this morning 11/09/2025 from the side door. About yall weren't open Yet. I'm not from here and you could have been polite about you weren't open Yet. Next time turn off the lights in the drive thru. Instead of being rude and yelling. And for the people who read this it's a very clean restaurant and the food is delicious. I have been here before only for lunch a few times. And they open up at 7:00am for breakfast i only know this because it one one of the things that got yelled at to me this morning
Atmosphere: 5
Food: 4
Service: 4
Zenobia Zenobia
Always fresh whopper
Atmosphere: 3
Food: 4
Service: 3
Midnight Mayhem
I semi frequent this location once in a blue moon but every single time it’s a wonderful experience. They’re always so kind and caring and happy to help in anyway they can. I’ve never had any issue with my food, or even my drinks. God bless the staff at this location.
Atmosphere: 5
Food: 5
Service: 5
Bougee Partin
I work near this location so I am a frequent customer. Tina is usually always the person that takes my order and she is always so nice, efficient and friendly. I have multiple fast food options to choose from but I pick this BK more often than not because I know a smile from Tina will make my day! Thanks you Tina for your excellent customer service. :)
My kids and I didn't even eat here. We went straight to the play area and they had a blast. Great option to go on a rainy day instead of the park. We ended up purchasing drinks afterwards. It's a clean fast food place. Definitely worth coming back
Atmosphere: 5
Tabby Lilly
The food is usually accurate but people do make mistakes and orders get mixed up however when we ask that the chicken nuggets or something to be made fresh they usually do it unless the rude manager is their.
Atmosphere: 3
Food: 4
Service: 3
Maria Darnell
The people were friendly how ever the food was terrible. Its time to clean the grease guys. Probably ever going to stop here again.
Atmosphere: 1
Food: 1
Service: 1
Matt
I never have an issue at this location. Food is always hot and fresh And accurate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Serve Cup, French Fries, Original Chicken Sandwich
My first bad experience at this location was today. They got my drive-thru order wrong, which is no big deal in and of itself (thankfully I checked and noticed before I drove off). But when I went inside to have it corrected, they were very slow to acknowledge me at the counter, slow to make the correction, and didn’t even comment on the mistake or apologize for the inconvenience. No one there seemed to be in charge. It was more like a loose collective of people just doing the bare minimum they could to seemingly meet the expectations demanded of them.
Atmosphere: 3
Food: 5
Service: 1
Just ordered a sausage croissant. I should have stayed with what I was thinking which was to not get anything from there based off of past experiences. I decided to give it a try. Aside from the dish itself which is very small for $4 and some change, the sausage patty look like it had been cooked the day before, the bread was flat as if though it had been run over. And did I mention that it was cold. Why are they serving customers food that they know has been sitting around in some area of the restaurant and then they serve it to a customer in the morning knowing that once you drive off that you are left with what they put in your bag. The average person does not have the time to turn around and go back to get an order replace or something that should have been hot and fresh when they received it especially after paying the amount of money one pays for a very small sandwich. Stop it!
Food: 1
Service: 2
I don't agree with false advertising. The sign should be more honest and say only for Breakfast. It had been almost 2 decades since I've had cini minis and was so excited to treat myself to a nice afternoon snack, but they didn't give me the promo because it's only for breakfast...even though the serve the ciniminis and coffee all day. Very disappointed in the management.
Atmosphere: 1
Service: 1
Food is ALWAYS cold and no one cares. Most employees are rude and act like you’re a bother when you enter. This use to be the better of the 2 in Carrollton but that’s no longer true. I’ll never step foot in this location again. Rude rude rude!! When you make them aware of the situation they just look at you and walk away. Foods either cold or so microwaved it’s hard as a rock. No thanks.
Atmosphere: 1
Food: 1
Service: 1
Clean restaurant. Food was served hot.
Atmosphere: 5
Food: 5
Service: 5
I don't know which one of you female employee's yelled at me this morning 11/09/2025 from the side door. About yall weren't open Yet. I'm not from here and you could have been polite about you weren't open Yet. Next time turn off the lights in the drive thru. Instead of being rude and yelling. And for the people who read this it's a very clean restaurant and the food is delicious. I have been here before only for lunch a few times. And they open up at 7:00am for breakfast i only know this because it one one of the things that got yelled at to me this morning
Atmosphere: 5
Food: 4
Service: 4
Always fresh whopper
Atmosphere: 3
Food: 4
Service: 3
I semi frequent this location once in a blue moon but every single time it’s a wonderful experience. They’re always so kind and caring and happy to help in anyway they can. I’ve never had any issue with my food, or even my drinks. God bless the staff at this location.
Atmosphere: 5
Food: 5
Service: 5
I work near this location so I am a frequent customer. Tina is usually always the person that takes my order and she is always so nice, efficient and friendly. I have multiple fast food options to choose from but I pick this BK more often than not because I know a smile from Tina will make my day! Thanks you Tina for your excellent customer service. :)
Atmosphere: 5
Food: 5
Service: 5
Cashiers customer service bad
Restaurantji Recommends
My kids and I didn't even eat here. We went straight to the play area and they had a blast. Great option to go on a rainy day instead of the park. We ended up purchasing drinks afterwards. It's a clean fast food place. Definitely worth coming back
Atmosphere: 5
The food is usually accurate but people do make mistakes and orders get mixed up however when we ask that the chicken nuggets or something to be made fresh they usually do it unless the rude manager is their.
Atmosphere: 3
Food: 4
Service: 3
The people were friendly how ever the food was terrible. Its time to clean the grease guys. Probably ever going to stop here again.
Atmosphere: 1
Food: 1
Service: 1
I never have an issue at this location. Food is always hot and fresh And accurate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Serve Cup, French Fries, Original Chicken Sandwich
Great people and amazing food
Atmosphere: 5
Food: 5
Service: 5
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