Captain D's

Great customer service from a lovely woman she was so nice and polite ❤️☺️

Atmosphere: 4

Food: 5

Service: 5

Descent food use to be great.

Atmosphere: 3

Food: 4

Service: 4

If your employees can't due customer service without attitude then it's time for new employees. Terrible customer service thru drive thru

Atmosphere: 1

Food: 1

Service: 1

Order at 618 it's 640 and still waiting on food. Never again

Atmosphere: 1

Food: 1

Service: 1

I'm not sure what's going at this captain Ds. When you go in it takes a minute before you are greeted stocking sauces and making tea are more important and why is there always something leaking from the ceiling with wet puddles in the floor with no caution signs? I ordered a fish and chicken dinner, I will give props where they are deserved the fish and chicken were cooked fresh but I guess they don't know what happens to greasy fries and hushpuppies when they sit around. They become hard gresdy and unedible. It didn't take long to eat 2 pieces of fish and chicken and I stopped by the counter on the way out showed the girl at the counter what I was served, I told them this is how you work yourself out of a job. If you can't even get fresh food to a single customer and one in the drive thru where is the breakdown? I told them this is why I can't get my wife to come back in here, the last time the baked fish was still cold on the inside. I love captain ds but I won't go back to this nasty restraunt. I mean my God have some pride in your work even if you work at captain ds. Oh and in addition to the leaking ceilings missing booths I should have never stopped in the restroom before I left what's that on a once a month cleaning schedule? I can only imagine what the people who work here live in at their own home..... unacceptable whoever your district manager is doesn't know what they ate doing someone here would've been fired a long time ago. It might have been the worst fast food experience I have has in a long time. No offer of any refund just an apology and back to work.

Atmosphere: 1

Food: 1

Service: 1

We ordered through the drive thru last Sunday night October 26, 2025. There were only 2 workers inside. We were greeted by an older white gentleman. We think his name is David but we’re not sure. He was the nicest man. He didn’t let the stress of being short staffed steal his joy☺️. The food was hot and everything we ordered was in the bag. We have nothing but good things to say about the service we received. He is a great positive asset to Captain D’s.

Atmosphere: 5

Food: 5

Service: 5

Hi I’m Mike.. I stopped by to get a two piece fish dinner to go when I got home.,The fish was still piping hot ,green beans fresh ,the fish was fresh. I ordered a roll instead of a hush puppy. It just melted it in my mouth. I haven’t tasted fish like that in a quite some time!!! keep up the great work.!!👍👍

Atmosphere: 5

Food: 5

Service: 5

Not as good as usual on our latest visit.

Atmosphere: 3

Food: 3

Service: 3

This place is beginning to suck. Order was not right and the food was cold.

Food: 1

Service: 1

Food was good but, there was a young lady who was taking the orders at the cashier, then she brought the food into the dining room area and served the tables with extra drinks and condiments. She politely addressed everyone. It was easy to see the restaurant was understaffed. However, this young lady did it all with an awesome attitude.

Atmosphere: 5

Food: 5

Service: 5

The food was not as good as usual

Atmosphere: 5

Food: 3

Service: 5

Had to wait a little to place our order. The restauraunt has been there for a while, could use a make over. The food was good and hot.

Atmosphere: 4

Food: 5

Service: 5

Fish wasn’t done and for 17 they need to do better … I haven’t been in a while and thought let’s try it out again . Very disappointing

Atmosphere: 5

Food: 2

Service: 5

Service and food sucks. I have avoided posting a review but this time I feel the staff needs more training. During each visit, I place my order at the drive-thru. The manager of the Cartersville location is not welcoming and the food quality is poor. It tastes frozen farm raised or like it was created in a laboratory. The meal is over priced for an unenthused staff and horrible tasting food.

Atmosphere: 1

Food: 1

Service: 1

Fabulous fish sandwich in all of metro Atlanta don't know what they do different here but it works

Atmosphere: 5

Food: 5

Service: 5