Dunkin'
1396 Joe Frank Harris Pkwy SE, Cartersville
(770) 334-2618
Recent Reviews
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What kind of donut place doesnt have any donuts? Lol this place..
Drink is NEVER the same. I order on the app and order medium iced coffee with whole milk and butter pecan swirl. Most of the time it doesn’t taste like butter pecan at all like they forgot to put it in it! Today instead of milk they put cream? They don’t listen and do not care about how the drink is made. Waste of money!
Atmosphere: 5
Food: 1
Service: 2
Iced coffee seems to suck most of the time either they run out of liquid cane sugar and use regular sugar but don’t notify you that they are out. So you end up sipping clumps of sugar with bitter coffee. Other times it seems like the coffee isn’t brewed properly or maybe just old. Says they put pumps of vanilla in the drink but taste like they skipped the favoring all together. Tired of paying for inconsistent and crappy coffee. Won’t be going back anymore.
Food: 1
Friendly, good service. Will make things right if there is a mistake. Great way to start my day!!
Atmosphere: 5
Food: 5
Service: 5
had to go back and ask for avocado toast w bacon on top 4 separate times and still didnt get it. extremely disappointed its four ingredients... dnt recommend here
Atmosphere: 1
Food: 1
Service: 1
They’re always out of everything so I don’t know why they stay up in 24 hours
Atmosphere: 1
Food: 1
Service: 1
Employees are very rude. They have no concept of what manners (thank you, you’re welcome) even mean.
Atmosphere: 1
Food: 1
Service: 1
Love this place
Atmosphere: 5
Food: 5
Service: 5
Monday, Tuesday and Thursday this week I went to this DD on my way in to work. I always get the same drink at every single DD. Large iced oat milk late with 1 hazelnut syrup. Monday, the drink was not oat old nor had any syrup. Tuesday they gave me a medium mocha something with extra sugar, and Thursday when ordering I made sure to let them know the issues I had had that week, and ordered the same drink but a croissant with egg and cheese. No bacon or sausage as I am a vegetarian. They apologized for the mistakes and I paid and left. As I bit into my sandwich I realized it had bacon on it!! I was already on 20 so I decided to keep the receipt and go back after work. When I went there I walked up to the window and let the lady know what had happened. I gave her the sandwich and the receipt showing I ordered no meat. She offered to remake, but it was dinner time and I asked for a refund. She said she could not do that, but to come back and she would put my receipt up and I could tell them at the window that I had a free sandwich.
Today, Saturday, I went to get the large oatmeal latte and the sandwich and told the lady at the speaker I was picking up a free sandwich because mine was wrong on Thursday and my receipt was up at the window. Some manager got on the speaker and told me “ You will get nothing free. You have come up here each day this week to get free food and I am not giving you anything free”. I was shocked I argued with her, and she told me just this once she would give me my food but I was not welcome back. I drove to the window and had all my Dunkin’ transactions pulled up, but she basically threw my drink at me and then my sandwich and said don’t come back as they would never serve me!!!! I never did a thing wrong! I have never been insulted like this in my life!!
I want to talk with the franchise owner and Dunkin corporate myself. I use this location at least 4 times a week.
Atmosphere: 1
Food: 3
Service: 1
Absolutely the best iced coffee in the universe
Restaurantji Recommends
Was trying to talk to the manager at the drive-thru, She is so concerned about the timer of pushing customers through the drive-thru within the timer that she refused to acknowledge my complaint. Completely rude! Whatever happened to customer service?
Atmosphere: 1
Food: 4
Service: 1
Good service and vanilla creme donut was good:)☺️
Food: 5
Service: 5
if you want a drink that is 95.9% ice, buy your iced coffee/matcha here.
Food: 1
Service: 1
Great service and great donuts!!
If you want OG DD go to this location bc they are the best. The people always have a smile and treat you like family.
Atmosphere: 5
Food: 5
Service: 5
Jesus Christ. Does anyone at this place know if something gets sugar in it it has to be warm first to dissolve the sugar. The last two times I got coffee all the sugar was crystals on the bottom and it made the drink unpleasant. I don’t get how people who work at a coffee shop don’t know how to make coffee. Or how sugar works. Such a waste of money
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