Everything tasted good...once the order was corrected. I'm not sure if it was due to new employees or miscommunication, however, our order was missing several things that were corrected (we like to check before leaving the drive thru just in case there's any errors). We had ordered 2 kids meals, chili, burger meal and large fry. We were missing two spoons, and all fries. One small fry should have been in the chicken tender box, another for the kids burger and the other with the adult meal. Maybe they weren't cooked and ready yet? We were given a fork (maybe it was supposed to be the spoon for the chili). Not given a straw nor spoon for the shake. Just used the fork because I didn't want to ask for anything else at that point. Also, the shake nearly completely fell in my husband's lap. Some spilled out, but, they made a new one and was apologetic. The lid was not completely secured to the cup. We were kind and patient, as was the one girl at the window, so I think it was just a lack of communication/new employee/misunderstanding. Two other employees were standing, maybe it wasn't busy at the moment. We were the only car in the drive thru.
Atmosphere: 5
Food: 5
Service: 3
Cathy Tull (Cat)
We hadn’t been in many years, We were super impressed with the kindness of the service, and the food was really good since the tallow started being used! Great exp
Atmosphere: 5
Food: 5
Service: 5
Daniel Robinson
Really great staff & a super clean facility. Loved the Christmas decorations & eggnog milkshake. Will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Roxanne Jones
Great service and good food. The drive up window is fast and courteous.
Atmosphere: 5
Food: 5
Service: 5
Judy York
Great place to take a break from driving.
Atmosphere: 5
Food: 5
Service: 5
Maria McGee
Great milkshakes!
Atmosphere: 5
Food: 5
Service: 5
Rick S
Blazing fast service. Maybe the best Steak n Shake I ever visited.
Atmosphere: 5
Food: 5
Service: 5
Lovee Mae Diogenes-Campbell
New discovery for me on our last US trip. Best french fries and milk shakes ever!
The main cashier and the staff helping her were amazing. They were very polite, caring, and patience. And, the delivery of my food was very fast. Recommend them to anyone.
Atmosphere: 5
Food: 5
Service: 5
Ashleigh Armstrong
The best SnS location. We ❤️ Ms. Karen. Food is always hot, fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Chris Mclendon
Friendly staff and delicious food, not cooked in toxic seed oils, best chain restaurant in town.
Atmosphere: 5
Food: 5
Service: 5
Kate H
Drive thru takes a long time. But otherwise, great service!!!
Atmosphere: 5
Food: 5
Service: 5
jason bullard
Love steak and shake. Hate they closed the one in augusta.
I love this steak and shake
Atmosphere: 5
Food: 5
Service: 5
Everything tasted good...once the order was corrected. I'm not sure if it was due to new employees or miscommunication, however, our order was missing several things that were corrected (we like to check before leaving the drive thru just in case there's any errors). We had ordered 2 kids meals, chili, burger meal and large fry. We were missing two spoons, and all fries. One small fry should have been in the chicken tender box, another for the kids burger and the other with the adult meal. Maybe they weren't cooked and ready yet? We were given a fork (maybe it was supposed to be the spoon for the chili). Not given a straw nor spoon for the shake. Just used the fork because I didn't want to ask for anything else at that point. Also, the shake nearly completely fell in my husband's lap. Some spilled out, but, they made a new one and was apologetic. The lid was not completely secured to the cup.
We were kind and patient, as was the one girl at the window, so I think it was just a lack of communication/new employee/misunderstanding. Two other employees were standing, maybe it wasn't busy at the moment. We were the only car in the drive thru.
Atmosphere: 5
Food: 5
Service: 3
We hadn’t been in many years, We were super impressed with the kindness of the service, and the food was really good since the tallow started being used! Great exp
Atmosphere: 5
Food: 5
Service: 5
Really great staff & a super clean facility. Loved the Christmas decorations & eggnog milkshake. Will be back soon!
Atmosphere: 5
Food: 5
Service: 5
Great service and good food. The drive up window is fast and courteous.
Atmosphere: 5
Food: 5
Service: 5
Great place to take a break from driving.
Atmosphere: 5
Food: 5
Service: 5
Great milkshakes!
Atmosphere: 5
Food: 5
Service: 5
Blazing fast service. Maybe the best Steak n Shake I ever visited.
Atmosphere: 5
Food: 5
Service: 5
New discovery for me on our last US trip. Best french fries and milk shakes ever!
Atmosphere: 5
Food: 5
Service: 5
EVEYTING 5 STARS AMAZING
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The main cashier and the staff helping her were amazing. They were very polite, caring, and patience. And, the delivery of my food was very fast. Recommend them to anyone.
Atmosphere: 5
Food: 5
Service: 5
The best SnS location. We ❤️ Ms. Karen. Food is always hot, fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and delicious food, not cooked in toxic seed oils, best chain restaurant in town.
Atmosphere: 5
Food: 5
Service: 5
Drive thru takes a long time. But otherwise, great service!!!
Atmosphere: 5
Food: 5
Service: 5
Love steak and shake. Hate they closed the one in augusta.
Atmosphere: 5
Food: 5
Service: 5
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