The Honey Baked Ham Company

I Love the sandwiches here

Atmosphere: 5

Food: 5

Service: 5

I've enjoyed lunch at this Honey Baked Ham store a couple of times the past couple of weeks. The service was friendly and quick! The food quality was excellent and tasted great! I had the Honey Baked Sandwich Meal with potato salad - they have lots of meal options. There are plenty of tables if you want to dine-in or you can always carryout.

Atmosphere: 5

Food: 5

Service: 5

This response is for Kevin Belli.
I'm writing to respond to the comments you posted here on Google...they came across as unnecessarily hostile and exaggerated. As the owner and operator of this independently owned Honey Baked Ham franchise, I want to address your remarks with honesty and frankness.
First, on the matter of the store being “closed” when you arrived: we were open for retail business, but as you were politely told, the sandwich bar was closed due to a scheduled and labor-intensive catering order. Our staff was fulfilling a large commitment, and temporarily pausing front-end sandwich operations was a decision made to maintain quality and focus. The presence of an open door in any business does not create a legal or commercial obligation to provide every service at all times—this is a matter of both common sense and standard business practice.
Second, regarding the BOGO promotion you presented: You are correct, we did not honor the BOGO terms you received in an HBH Corporate email. Franchisees are not required to participate in all corporate-issued promotions, and that is clearly stated in the fine print of those offers. What we chose to offer instead was our own in-store promotion—BOGO 50% off—.
Accusing us of “not wanting your business” and imploring others not to patronize our establishment is rather dramatic and extremely rude. Declining to honor a coupon is not a personal attack. It’s a business decision made based on operational constraints and margin protection. If you choose not to return, that’s your prerogative. But let’s not pretend this was about disrespect or mistreatment—it was about a difference in expectations, fueled by incorrect assumptions about how franchising works.
Also, if you wish to contact Corporate, of course you’re welcome to do so. They will tell you that franchise locations have autonomy in making decisions regarding promotions and some operational policies.
Mr. Belli, we are dedicated, hard-working operators who take pride in running a clean and efficient store. We enjoy engaging with friendly customers—and fortunately, the vast majority of our guests fit that description. On the very rare occasion that we do legitimately disappoint a customer, we make amends in some appropriate way. In the year we’ve owned this location, business has grown exponentially, which tells us we’re doing something right.
Lastly, you are still entitled to your opinion. I’m just making sure that you, and other people who read your review, have the facts because what you have presented reads more like a personal grievance from someone who was having a bad day rather than an objective account of your visit.
If you change your mind and would like to return to our store, I will buy you lunch as a gesture of goodwill.

Atmosphere: 5

Food: 5

Service: 5

The Ewing family who owns this place is great and so very welcoming—customer service is top notch, smoked ham and turkey sandwiches are delicious, atmosphere is clean. Will be back!

Atmosphere: 5

Food: 5

Service: 5

Don't waste your time patronizing this establishment. As new owners, they are not interested in your business. 1st time I went there on a Saturday during normal business hours, they said they were working on a large catering order and were closed. Today I went there for the BOGO free ham or turkey slices by the pound. Owner said it is BOGO at 50% off. I showed him the corp email promotion and after reading it and realizing it was indeed BOGO free, he said he would only honor the 50% off. Without saying, he didn't want my business and I will NEVER go back to this location. I will be calling Corporate to bring these matters to their attention.

Atmosphere: 1

Food: 1

Service: 1

Easily my favorite food of all time. The service was perfect, Lacy was very sweet and fast. I have been to multiple Honey Baked Hams and this one had the best decorations, Atmosphere and service by far highly recommended.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Honey Baked Ham Sandwich

Great customer service and clean!

Atmosphere: 5

Food: 5

Service: 5

The management here is AWESOME 👏🏻 they go over and beyond for their customers. Food is great, they are efficient and so so nice, Todd and Elizabeth really take care of customers, and the food is great, and the store is clean. Thank you 😊

Atmosphere: 5

Food: 5

Service: 5

I went into the Cartersville store today to pay for the 3 hams that I ordered online for thanksgiving. Elizabeth the cashier said I couldn't pay for the order that I placed online once she found my order under my name. I asked her if I would still get my coupon that I used online if I got them today and cancelled the online order and she said I could do that, but me being an older woman and didn't have reading glasses I didn't see the receipt clearly until I got home. I tried to call the store, but they said the managers weren't available. I called the 800 number and it was no help. I purchased $190.05 on my business card. The issue I have is people are just making a sale and instead of them checking before they cancel my online order they just didn't give me the coupon for the discount.

This tells me I need to spend my money elsewhere. In today's economy every little bit counts.

If you don't know there is no harm in asking another employee or manager for help.

Atmosphere: 5

Food: 5

Service: 3

The new owners have went up in price and do not honor the “BOGO” deals that the Honey Baked Ham company has always honored. Not to mention they do not know how to properly make the “Tavern club”. I miss the old owner as well as Miss Kay. I will not ever go back! The more expensive prices and poorly made products, bad service and rude owner is not worth it! Such a shame to the Honey Baked Ham brand!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Turkey Tavern Sandwich

Like to get the ham bones when available to spice up beans.

Atmosphere: 4

Food: 5

Service: 5

We ordered food for a friend's funeral and it was all delicious.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Broccoli Salad, Maple Sweet Potato Souffle, 10-10 99 lb Honey Baked Ham, Green Bean Casserole, Baked Cinnamon Apples

The new operators have done a great job. Food, service and atmosphere are implacable. Make this your next stop for lunch or catering in Cartersville!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Turkey Tavern Sandwich

My family has been eating the hams here for years however I had never tried the lunch before- SO GOOD and the perfect spot to pop in for a quick lunch or to a client by for a business meeting. Everyone was super nice and helpful. They recommend the tavern club and it is definitely my new favorite!! Would very much recommend

Utterly disappointing experience. After standing at the counter for 6 minutes, while the 3 employees in back completed their more important tasks (they all saw me), I was informed that despite the prominently displayed menu, this location chooses to only serve select items. Suffice it to say I will not be returning

Service: 1