Baskin-Robbins

Something has changed at this location besides a significant price increase. The last 2 times I visited the 3 female employees had to be summoned from the drive thru to help walk ins at the counter.
I ordered each of my kids a scoop. One of the scoops was not pushed down onto the cone and when my daughter began eating, it rolled onto the floor. My daughter was embarrassed and quickly picked it up. I showed the employee who immediately responded “it is not our fault.” I was taken back by the abruptness and felt like this could have been handled better. I ordered a replacement and was surprised the employee charged me for 3 scoops (including the one that fell and was not consumed). I told the employee I thought the customer service had declined in which she replied “i am only an employee and we have rules” which made the interaction worse in my opinion. This experience bothered me and I will not patronize this business again. TERRIBLE CUSTOMER SERVICE.

Atmosphere: 1

Food: 1

Service: 1

Horrible ice cream.

Atmosphere: 1

Food: 1

Service: 1

These guys are closed their location at 9 but in google it says it will close at 10pm and when we ask the store staff about timings they didn’t even responded I’ll never recommend this location don’t go …….don’t go ….

Atmosphere: 1

Food: 1

Service: 1

I ordered a cake from here and all the colors were off, there was less piping than advertised, and it was just an ugly cake compared to online. They also gave my mom a hard time picking it up because they wrote down the wrong date (one day prior) and made it her problem. I didn’t even get “happy birthday” like I’d asked, just “HBD” which would have been fine is they had called and told me they’d shorten it. I hope it’s just this location and not all baskin Robbin’s

Food: 1

Service: 1

It is big, the vibe is good. Servers are nice. I have been to several baskin robbins locations this is by far the best one for ice cream

Atmosphere: 5

Food: 5

Service: 5

Great service!!

Atmosphere: 5

Food: 5

Service: 5

For the price of a two scoop cone I can buy a half gallon of Bryers ice cream.

Atmosphere: 2

Food: 1

Service: 1

Sketchy I saw a dead fly in one of the ice cream containers in the case and haven't gone back since.

The store was extremely clean including the restrooms the ice cream was fresh the helpers were well educated and more than happy to answer any questions it was a very pleasant experience the ice cream was incredible

Bad for business to close the store down early. Came to buy my child a sundae and they weren’t serving sundae’s. They put all the wet toppings away before 8:50 so they could walk out at 9pm.not to mention all of the ice that was out excluding about 8 flavors that were not available; were the last corners of the ice cream barrel. Unprofessional if you ask me.

I ordered a special Mariokart birthday cake for my son’s 13th birthday. Immediately after ordering I was contacted by the store and informed that they did not have the toy for the design but that they could still make the cake. I was told that the cost of the toy would be refunded to me. This was never refunded. In addition the cake that I received barely resembled the cake that is advertised on the website. Upon noticing this I called the store and was told that I would have to call back in the morning to speak to a manager. Subsequently, I called the store 4 times asking for the manger and was hung up on each time. This store has a documented history of defrauding consumers and being excessively rude and disrespectful to its customers.Update:I received this response from Baskin-Robbins headquarters but no one has rectified the situation.Hello C,Thank you for taking the time to contact Baskin-Robbins.We are sorry to hear that you had a bad experience at the Baskin-Robbins restaurant in Chamblee, GA. We will alert the franchisee and/or our field operations team immediately to let them know what happened, and we have requested that they follow up with you directly regarding this issue. Please allow two business days for the franchisee or store representative to reach out and address the situation. If you do not receive a follow-up after two business days, please reply to this email to let us know.We have very high standards for guest satisfaction, and we are sorry that the restaurant let you down. We hope you’ll give Baskin-Robbins another chance and come back again soon.Thanks again for taking time out of your day to let us know.TaliaSupport Center CoordinatorCase #11605218

Definitely check your order before you drive off especially at night. I ordered chocolate chip ice cream and was given cookies and cream which I do not like. I didn’t realize it until I got home and to top it off it was melting and I only live 10 minutes away. I would’ve taken it back if the traffic wasn’t so bad tonight. However I won’t be back. The service gets worst every year.

Do not order a cake here. Had a cake ordered for our pride month friends party and they completely deleted the order. Didn’t give money back, didn’t make the cake, just gave us a smaller one in place and said have a good day.

The coward that spoke very little English that just answered the phone and hung up on me about a possible DoorDash order needs to be fired. Zero costumer service at this location. That’s not how you run a business.

The coward that spoke very little English that just answered the phone and hung up on me about a possible DoorDash order needs to be fired. Zero costumer service at this location. That’s not how you run a business.