This Dunkin location is easily the worst I've ever visited. I've been going since it opened and I've never once had good customer service. When you pull up to the drive thru, the woman in the speaker is condescending and rude. I've seen employees on facetime calls in the pickup window, basically ignoring any customers. The coffee and food are usually fine, but the customer service needs some serious improvement. Whenever I come to this location, I feel like the employees are angry at me for wanting a coffee. Whoever owns this franchise location needs to take time to review who is on their staff and how they can improve their customer experience.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bagel
Gustavo Hernandez
I stopped there for two cups of coffee and they just gave me warmed milk with sugar. I guess they were out and too lazy to brew a new batch.
Service: 1
Andrew Oleary
It’s 9 am on a Saturday! 4-5 people working and they told me they can’t make egg bites or any food because two of them are leaving. What does that have to do with it? You know how many times I go to a DD and there is only two people working…they still make everything. This DD seems to always have issues. Probably why it has a 3 star rating. Do better or train your team not to be lazy.
Service: 1
Michael Mitchell
Absolute terrible customer service.
Service: 1
Itz Deku!
I made my order at cashier inside I ordered a $6 deal meal I asked the cashier to toast my bagel twice I like it dark,a young guy his response to me was it’s going to burn I told again no just do as I asked I gave him a$20 bill the total of my purchase was $6.48 he gave me my back $10:52 ask my change am standing right front him and he is literally confused then figured it out a said he will me $3 from the tip jar because he can reopen the register so the morning manager came over to the register and got my correct change so now I time to get my order so I asked the girl who prepared my food if she toasted my bagel twice she said yes ,so I told her the cashier didn’t even tell you how you knew so she open it and check so I did open it and checked it was not toasted twice so I turn to the cashier and ask if he told her to toast twice and he answered No so at that moment the said to me she didn’t like how am speaking the the worker and she not serving me and returning my money to said no I don’t want my money back I want the food that was her final decision she didn’t address her workers so that’s bad management on the managers part and a bad manager is creating bad workers I am never going back to that store.
Marcus Mahaffey
A young lady by the name of Heaven took my drive thru order and was super rude and served me ice cold snackin bacon. When I tried to get a hit order of bacon she told me they don’t serve hot bacon anymore and tried to brush me off by not assisting me. She said that the store manager said wasn’t there and wouldn’t be back for hours and that the manager is the one who authorized to serve cold food. This location is the worst I’ve ever been to and I will be reaching out to corporate and the franchise owner.
Atmosphere: 1
Food: 1
Service: 1
Young B
The manager litterly refused to serve me my order, i always order the same order from all dunkins branches across ATL. She just refused my order. date :11/10/2024 , time : 8:30 AM .
Atmosphere: 1
Food: 1
Service: 1
Gabriela Ba
Coffee was made well but this place smelled like cigarette smoke. I feel bad for the employees because they have to work there. The smell was terrible. I wanted to study inside since there are tables and chairs but couldn't stand the smell, there was even an air freshener on the wall but that does nothing. The place needs a deep cleaning.
Food: 5
Service: 5
Amy Healan
1 star is too many to give this DD! Why does the general manager not care about the rude employees?
Atmosphere: 1
Food: 1
Service: 1
yayu musa
I hate this location. Customer service: -5 Management: -10 If they can charge you for Napkins they will Filled my cup halfway because I asked for no ice. 😩
Honestly this is the most unprofessional Dunkin’ Donuts I been too they definitely need to hire a new staff the customer service is horrible !
Atmosphere: 1
Food: 1
Service: 1
Audrina Taylor
Service With Attitude!!! PERIODT!
Atmosphere: 4
Food: 4
Service: 2
Stephanie Booker
I just knew after placing my order this would end bad, the cashier didn’t give me my total or even really acknowledge my order just a simple “you can pull around “ I love Dunkin and frequent 3 other locations weekly so didn’t see the harm in stopping here. Coffee is how I start my day so it’s always medium with 2 cream 6 sugar if I know my day will be long 7 sugar’s I get it the same always but this morning I don’t know what they gave me but i do know it was a waste of $3
Atmosphere: 5
Food: 1
Service: 1
taquira marie
Ordered a caramel frozen coffee as you could see on the cup. I called the store to see what they can do about it because they obviously gave me a s’mores coffee. The lady who answered the phone act like O was confused in what I ordered. She said let me get my manager, because there’s nothing we can do about it. The phone was hung up shortly. Someone needs to contact me back, thanks.
Atmosphere: 1
Food: 1
Service: 1
Crissy Marshall
Heaven is a joke of an employee. Her voice is extremely low at the drive thru and her attitude is disgusting. She is condescending and laughs in your face when SHE doesn’t hear the order correctly. From one business owner to another, this location needs to vet their employees better. The manager seemed confused and did not want to be bothered as well. You just lost a customer that visited 3x’s + per week. Although my business is close by, I would rather drive out of my way for some decent customer service.
This Dunkin location is easily the worst I've ever visited. I've been going since it opened and I've never once had good customer service. When you pull up to the drive thru, the woman in the speaker is condescending and rude. I've seen employees on facetime calls in the pickup window, basically ignoring any customers. The coffee and food are usually fine, but the customer service needs some serious improvement. Whenever I come to this location, I feel like the employees are angry at me for wanting a coffee. Whoever owns this franchise location needs to take time to review who is on their staff and how they can improve their customer experience.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bagel
I stopped there for two cups of coffee and they just gave me warmed milk with sugar. I guess they were out and too lazy to brew a new batch.
Service: 1
It’s 9 am on a Saturday! 4-5 people working and they told me they can’t make egg bites or any food because two of them are leaving. What does that have to do with it? You know how many times I go to a DD and there is only two people working…they still make everything. This DD seems to always have issues. Probably why it has a 3 star rating. Do better or train your team not to be lazy.
Service: 1
Absolute terrible customer service.
Service: 1
I made my order at cashier inside I ordered a $6 deal meal I asked the cashier to toast my bagel twice I like it dark,a young guy his response to me was it’s going to burn I told again no just do as I asked I gave him a$20 bill the total of my purchase was $6.48 he gave me my back $10:52 ask my change am standing right front him and he is literally confused then figured it out a said he will me $3 from the tip jar because he can reopen the register so the morning manager came over to the register and got my correct change so now I time to get my order so I asked the girl who prepared my food if she toasted my bagel twice she said yes ,so I told her the cashier didn’t even tell you how you knew so she open it and check so I did open it and checked it was not toasted twice so I turn to the cashier and ask if he told her to toast twice and he answered No so at that moment the said to me she didn’t like how am speaking the the worker and she not serving me and returning my money to said no I don’t want my money back I want the food that was her final decision she didn’t address her workers so that’s bad management on the managers part and a bad manager is creating bad workers I am never going back to that store.
A young lady by the name of Heaven took my drive thru order and was super rude and served me ice cold snackin bacon. When I tried to get a hit order of bacon she told me they don’t serve hot bacon anymore and tried to brush me off by not assisting me. She said that the store manager said wasn’t there and wouldn’t be back for hours and that the manager is the one who authorized to serve cold food. This location is the worst I’ve ever been to and I will be reaching out to corporate and the franchise owner.
Atmosphere: 1
Food: 1
Service: 1
The manager litterly refused to serve me my order, i always order the same order from all dunkins branches across ATL. She just refused my order. date :11/10/2024 , time : 8:30 AM .
Atmosphere: 1
Food: 1
Service: 1
Coffee was made well but this place smelled like cigarette smoke. I feel bad for the employees because they have to work there. The smell was terrible. I wanted to study inside since there are tables and chairs but couldn't stand the smell, there was even an air freshener on the wall but that does nothing. The place needs a deep cleaning.
Food: 5
Service: 5
1 star is too many to give this DD! Why does the general manager not care about the rude employees?
Atmosphere: 1
Food: 1
Service: 1
I hate this location.
Customer service: -5
Management: -10
If they can charge you for Napkins they will
Filled my cup halfway because I asked for no ice. 😩
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Honestly this is the most unprofessional Dunkin’ Donuts I been too they definitely need to hire a new staff the customer service is horrible !
Atmosphere: 1
Food: 1
Service: 1
Service With Attitude!!! PERIODT!
Atmosphere: 4
Food: 4
Service: 2
I just knew after placing my order this would end bad, the cashier didn’t give me my total or even really acknowledge my order just a simple “you can pull around “ I love Dunkin and frequent 3 other locations weekly so didn’t see the harm in stopping here. Coffee is how I start my day so it’s always medium with 2 cream 6 sugar if I know my day will be long 7 sugar’s I get it the same always but this morning I don’t know what they gave me but i do know it was a waste of $3
Atmosphere: 5
Food: 1
Service: 1
Ordered a caramel frozen coffee as you could see on the cup. I called the store to see what they can do about it because they obviously gave me a s’mores coffee. The lady who answered the phone act like O was confused in what I ordered. She said let me get my manager, because there’s nothing we can do about it. The phone was hung up shortly. Someone needs to contact me back, thanks.
Atmosphere: 1
Food: 1
Service: 1
Heaven is a joke of an employee. Her voice is extremely low at the drive thru and her attitude is disgusting. She is condescending and laughs in your face when SHE doesn’t hear the order correctly. From one business owner to another, this location needs to vet their employees better. The manager seemed confused and did not want to be bothered as well. You just lost a customer that visited 3x’s + per week. Although my business is close by, I would rather drive out of my way for some decent customer service.
Atmosphere: 1
Food: 4
Service: 1
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