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Baskin-Robbins

CLOSED
$ •

3201 Macon Rd, Columbus

Baskin Robbins Reviews

I'm not sure what the issue is with the young lady that is working the drive-through order counter. She seems to have woken up on the wrong side of the bed her delivery is lackluster rude and out of line. When I brought it to the managers attention he said he would take care of it. She shouldn't have to take care of it she should do the job she was trained to do. As I sat there and waited for my food (which was incorrect once I opened it as I was driving away from the restaurant)...read full review
Yesterday we went to pick up a cake order for my sons birthday that we placed online the day before. They had no cake and one employee did not seem to care to help until another stepped in and started placing calls to the manager to help us. The manager came in and was so nice and helpful! He went above and beyond to make it right!! Mistakes happen everyday and i know that. It was the managers eagerness to go way beyond to make it up to us that really saved the day. They will...read full review

The staff seem to know what they are doing, but for a regular some things just aren't right. As a regular, I tend to ask for my coffee the same way every time but they make it another way. It's just some subtle differences that are noticed. I honestly think it's a management issue with lack of training to make it seamless across locations.

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