I'm not sure what the issue is with the young lady that is working the drive-through order counter. She seems to have woken up on the wrong side of the bed her delivery is lackluster rude and out of line. When I brought it to the managers attention he said he would take care of it. She shouldn't have to take care of it she should do the job she was trained to do. As I sat there and waited for my food (which was incorrect once I opened it as I was driving away from the restaurant) I heard the same delivery given to every single customer that ordered. I'm not sure how businesses stay afloat when we have to employ individuals that just don't care. Please stay home the workforce does not need your attitude, let somebody that really wants to work and make a difference have a job.
Arely D.
Have given this DD many try's but every time our order is completely wrong , they don't take their time to properly make the correct drinks . 10/10 Do not recommend this Dunkin Donuts
Bellissima Darreana
Macon road location. My husband and I came here at 1:40pm on Aug 9th Sunday. We walked in seen a total of 7 employees, no one spoke , no one offered any service and 3 employees were sitting down. If I could give 0 stars I would. We stood for 10 minutes still no one spoke so we walked out. Horrible, awful, unprofessional customer service. Such a disappointment...
Fredrica Williams
This Baskin- Robbin is great!! Treat customers good-But the one on veterans please, please don't go there got to write a review on them.
James Umblance
Just went into this location. Poor customer service, waited at least five minutes. No one said hello or wait just a moment. Flies all over the counter and donuts . Horrible. Negative 10 should be the score.
Kira_tsuyoshi
Be careful while getting there stuff on doordash. Even if you wanted the ice cream you want, they will substitute with another flavor that is similar without asking what you want. Also another thing I ordered 2 quartz of ice creams and they didnt tell me what flavor they don't have. They will make you pay the whole 18 for it but when the dasher tells you its $10 even, they wont refund you the money you paid for it previously and still pay for the extra $10. So once again, be careful with this baskin robbins.
stephanie lenderman
Yesterday we went to pick up a cake order for my sons birthday that we placed online the day before. They had no cake and one employee did not seem to care to help until another stepped in and started placing calls to the manager to help us. The manager came in and was so nice and helpful! He went above and beyond to make it right!! Mistakes happen everyday and i know that. It was the managers eagerness to go way beyond to make it up to us that really saved the day. They will definitely have my business here on out.
Thanks for my kids birthday cake it was awesome just what I asked for ... it’s an ice cream cake so It won’t last like a regular cake but we loved it thanks again
Reece A.
My wife and I have given this location try after try. There is always a ridiculous wait with no reason On top of that 8/10 orders are wrong. Drive a little further to a different location and save yourself the trouble. Being from the North I love dunkin and always put them at the top of my list, this location does not meet the standards of other dunkin' doughnuts. No offense to the management or employees but they need to take a hard look at their standards and professionalism.
Persia Moran
They always ask for you order and then ask for it again when you get to the window so it takes twice as long to get your order.
Excellent!! Favorite spot for the grands
I'm not sure what the issue is with the young lady that is working the drive-through order counter. She seems to have woken up on the wrong side of the bed her delivery is lackluster rude and out of line. When I brought it to the managers attention he said he would take care of it. She shouldn't have to take care of it she should do the job she was trained to do. As I sat there and waited for my food (which was incorrect once I opened it as I was driving away from the restaurant) I heard the same delivery given to every single customer that ordered. I'm not sure how businesses stay afloat when we have to employ individuals that just don't care. Please stay home the workforce does not need your attitude, let somebody that really wants to work and make a difference have a job.
Have given this DD many try's but every time our order is completely wrong , they don't take their time to properly make the correct drinks . 10/10 Do not recommend this Dunkin Donuts
Macon road location. My husband and I came here at 1:40pm on Aug 9th Sunday. We walked in seen a total of 7 employees, no one spoke , no one offered any service and 3 employees were sitting down. If I could give 0 stars I would. We stood for 10 minutes still no one spoke so we walked out. Horrible, awful, unprofessional customer service. Such a disappointment...
This Baskin- Robbin is great!! Treat customers good-But the one on veterans please, please don't go there got to write a review on them.
Just went into this location. Poor customer service, waited at least five minutes. No one said hello or wait just a moment. Flies all over the counter and donuts . Horrible. Negative 10 should be the score.
Be careful while getting there stuff on doordash. Even if you wanted the ice cream you want, they will substitute with another flavor that is similar without asking what you want. Also another thing I ordered 2 quartz of ice creams and they didnt tell me what flavor they don't have. They will make you pay the whole 18 for it but when the dasher tells you its $10 even, they wont refund you the money you paid for it previously and still pay for the extra $10. So once again, be careful with this baskin robbins.
Yesterday we went to pick up a cake order for my sons birthday that we placed online the day before. They had no cake and one employee did not seem to care to help until another stepped in and started placing calls to the manager to help us. The manager came in and was so nice and helpful! He went above and beyond to make it right!! Mistakes happen everyday and i know that. It was the managers eagerness to go way beyond to make it up to us that really saved the day. They will definitely have my business here on out.
Quick & polite service
My cake looks like a toddler wrote on it
Restaurantji Recommends
Thanks for my kids birthday cake it was awesome just what I asked for ... it’s an ice cream cake so It won’t last like a regular cake but we loved it thanks again
My wife and I have given this location try after try. There is always a ridiculous wait with no reason On top of that 8/10 orders are wrong. Drive a little further to a different location and save yourself the trouble. Being from the North I love dunkin and always put them at the top of my list, this location does not meet the standards of other dunkin' doughnuts. No offense to the management or employees but they need to take a hard look at their standards and professionalism.
They always ask for you order and then ask for it again when you get to the window so it takes twice as long to get your order.
Didn't go in.
Ice cream is number one here