Red Robin Gourmet Burgers and Brews

Was never seated! Past experiences have been great, no complaints, but today we arrived, it was not busy, we stood in the waiting room for a while was never approached by anyone, so we left.

Atmosphere: 1

Food: 1

Service: 1

This is normally one of our favorite restaurants. We come here about once every 3 to 5 months. Enjoy an amazing burger with some endless fries and great milkshakes. This last time was awful. It will be a while before we return. The service was terrible. Our waitress, I don't remember her name, (fitting since she was almost never around) came to the table to take the order. She brought our drinks, then disappeared. We had to flag her down for to-go boxes and an issue with the check. She asked for us to sign up for the Red Robin rewards and offered a free appetizer if we did it. So we signed up. We didn't get a free appetizer.
As for the food and drinks. The milkshake was SMALL. Normally they're huge and they come with an extra metal tin nearly full. The glasses are smaller and the tin was nearly empty. We placed our order the appetizers came out fairly quick. We finished those. The table was never cleared. Our waitress never returned. We just stacked the plates on the divider between tables. (Someone else brought the appetizers, not our waitress.) We did catch glimpses of the waitress in the back. Eating, drinking, and laughing.
It was over an hour before our food came out. Not a big deal normally, but with zero refills on our drinks and we were still missing an appetizer, we were wondering what was going on.
Our main meals were cold. The fries were room temperature. My burger was warm, but I ordered the royal and the egg was runny. That's fine. (The waitress didn't ask how I wanted it.) I expected the yolk to be runny, my problem was the white being runny. It wasn't just a little soft. It was like the egg was barely cooked.
We couldn't make any complaints about the food, since the waitress never came to check on us.
We never got a refill of fries. (We were never offered.) We didn't get asked how we wanted our burgers cooked, pink or well-done. It was just an awful, awful experience.

I would normally recommend this place to anyone looking for a great burger, but this last experience has tainted our view for sure. We didn't see a manager either. (Normally one wanders around and asks how the meal is and offers all kinds of things.)

Atmosphere: 3

Food: 2

Service: 1

Love the onion ring tree

Atmosphere: 5

Food: 5

Service: 5

Great burgers, chicken sandwiches, chicken tenders, onion rings, fries, and pizza!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: California Chicken Sandwich, Onion Rings, Pepperoni Pizza, Steak Fries

Great day shopping for Christmas presents. Stopped here after several years for a burger and a Guinness. Never disappointed, the burger my wife got was awesome and my fish and chips were too.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Onion Rings

Elayna was my waiter today at Red Robin, great food, and service was great. Frequently visit here. I’ve been coming here for a long time, and what I’ve noticed is that Elayna is always taking the extra step to do her job, shes always moving around the restaurant cleaning up tables and servicing areas that need maintenance . She seems to be a self motivator. I think she is a great addition to Red Robin and could be a very good leader. A promotion would be warranted for someone with her demeanor and mindset I believe that the GM are doing an excellent job choosing staff and the place is always clean. As a business owner myself I appreciate staff like Elayna and if she were under my wing, I would hire her as well and promote her. Thank You Red Robin for making the atmosphere family friendly and professional.

Atmosphere: 5

Food: 5

Service: 5

Elayna was a great server was very attentive

Atmosphere: 5

Food: 5

Service: 5

Horrible service.

It makes me sick to ride around the parking lot to find a parking spot only to find several employees with Red Robbins Shirts on smoking weed. If the manager can't control their employees then maybe another one needs to be put in place. A person can do what they want on their own time but when at work they need t act professional and this is jot the first time I have seen or smelt this happening out by their dumpsters. It seems management doesn't care nor do the employees. I am not sure if I will eat here again know they are working high and food could possibly not even be cooked properly.

Atmosphere: 1

Food: 5

Service: 2

The best Red Robin’s I’ve ever been too!

Kid-friendliness: The endless sides make this place toddler friendly !!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak Fries

Ate a free hamburger for my birthday on New Years Eve. Had a great time with my child.

Atmosphere: 4

Food: 5

Service: 4

Loved my jalapeños fire burger!! LAVERNE was fabulous. She was attentive genuine and that CasaAmigos Cadillac Margarita was 🔥

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Garlic Fries

Just your typical Red Robin, food is decent. But the service is great! Very friendly staff!!

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Steak Fries

My first time at red robin and will definitely be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

I got the California chicken sandwich. Absolutely the most disgusting chicken sandwich I have ever eaten. It was chewy and cold and tasted like bottom of the barrel chicken. The sandwich was dripping wet and it all just turned into mush

Food: 1