I wish I could do a zero star. I was very disappointed with my recent visit to the Baskin-Robbins location in Conyers, GA on June 10, 2025. The quality of the ice cream was extremely poor—mine tasted freezer-burned, and my wife’s was rock solid with visible ice crystals, suggesting improper storage or handling.
More concerning, I began feeling sick about an hour after eating the ice cream. I can’t say for certain it was the cause, but it was the only thing I had eaten around that time, and it raised serious concerns about food safety at this location.
This experience was far below the standard we expect from Baskin-Robbins. I would appreciate the opportunity to speak with management directly to address these issues and ensure no other customers have a similar experience.
Kayla Stafford
I got the world star chocolate which wasn’t really chocolatey at all and there where huge ice chunks in my ice cream. A lot of the ice cream was frost bitten as well.
Candace “Candy” Marie Hunt-Grossi
Everything was delicious and the ladies serving the ice cream were sweet and kind to us. I especially enjoyed speaking with one sweet young server named Brooklinn. Great people! Great ice cream and donuts!
Fish Stick
I walked in to get ice cream and I was the first person to arrive until others started walking in. No one greeted me but saw me standard. I patiently waited to get my order taken at the ice cream counter. No one bothered to tell me I had to pay first, knowing I was standing there like an idiot until I asked. In the meantime, everyone that came after me was assisted before me. Very disturbed. Not coming to this location again. Your customer service needs to be way better!!! No one was well mannered.
Atmosphere: 1
Food: 5
Service: 1
Toshia
Let me just tell you that BREE & DENAI are THE BEST! They helped me save the day (night)! I got my dates wrong for a skate and glow party. As an apology to the kids, I took them for ice cream. Unaware of the time as I walked into the sweet spot, my kids were checking out what ice cream flavors they wanted. After providing a friendly greeting immediately after crossing over the doors threshold, the cashier proceeded to tell me that the ice cream side was closed! I'm like what?! I can't have two strikes against me with these kids in one night!!! As I pleaded and shared that I had five other kids on the way, someone came out from the back and began to take our order! She was so accommodating and customer focused even with limited staff by providing taste test samples, added sprinkles to their single scoops and was extremely patient with the rambunctious group of 7 kids aged 6-9! With their skates in tow, the kids were still eager to skate so they proceeded to do so in the patio area. Empathizing with us, and sharing that she's got kids too, the staff permitted us to have our skate party and even made more space for everyone's safety and enjoyment, reminiscing on how she learned to skate outside as well growing up as a kid. I couldn't be more thankful to these two ladies. They helped me make lemonade out of lemons tonight. I am forever grateful. My group of kids were grateful too and said they deserve 10 stars! I agree and if I could I would. Thank you, thank you and thank you. God bless you both!
Sean
On the evening of January 8th, 2025, as the sun dipped below the horizon, I stopped by a Baskin-Robbins location to satisfy my craving for ice cream. What could have been a frustrating experience due to some technological inconsistencies was saved by the professionalism and hard work of two standout employees.
From the moment I walked in, it was clear that the workers on shift were doing their utmost to maintain a seamless customer experience, despite notable challenges stemming from the Baskin-Robbins app and website. I had preemptively explored the app to decide on my order and was excited by the wide array of toppings and flavors listed there. However, when I arrived in-store, I quickly realized there was a disconnect between the app's offerings and the actual availability in person. Many toppings and flavors I had seen on the app were either not visible or appeared to be entirely unavailable. This created confusion, as it wasn’t immediately clear what options were actually offered at this specific location.
The lack of transparency surrounding the toppings was particularly frustrating. Unless customers actively viewed the app's ordering screen, they wouldn’t know what options existed. This disconnect made the in-store experience feel incomplete and inconvenient compared to the polished digital interface.
However, this is where the two workers truly shone. Recognizing the confusion caused by the discrepancies, they quickly and efficiently stepped in to address the situation. They patiently explained how the app’s programming might display items unavailable at this specific location and provided alternative options in a manner that was clear, respectful, and incredibly customer-focused. Their timely responses and proactive approach not only mitigated the frustration I felt but turned the experience into a positive one.
Despite the shortcomings in topping accessibility and transparency, these workers went above and beyond to resolve issues on the spot. They answered my questions, helped me navigate the ordering process, and ensured I left satisfied with my order. Their dedication and hard work during what seemed to be a busy time of day did not go unnoticed, and it deserves commendation.
To Baskin-Robbins management: while I greatly appreciate the effort and professionalism of your employees, I would encourage a closer examination of the technological disconnect between your app and in-store operations. Streamlining the digital and physical ordering processes and improving topping visibility for in-store customers could significantly enhance the experience.
Overall, the service I received that evening was a testament to the professionalism of Baskin-Robbins’ staff. These employees turned what could have been a frustrating experience into a memorable one with their hard-working disposition and problem-solving skills. While there’s room for improvement on the technical front, I left the store feeling satisfied and grateful for the exceptional customer service.
Atmosphere: 5
Food: 3
Service: 5
Jordan Adkisson
Was there at 9:05, all doors were locked and employees were just standing around.
Zena Marie
My husband just took our kids for. They had to wait for someone to service them but the bigger issue was my son got the mango sherbet. While eating it he noticed there was a bug in his ice cream.
salena kahler
Rude girl at drive up. Never felt like I was bothering someone that much in all my life. Blender broken, out of cuppocino blasts are just other issues. She should not be working in public! I'd fire her in a heartbeat.
Atmosphere: 1
Food: 4
Service: 1
harvey williams
No CUSTOMERS SERVICE training at all , that fare to staff members or customers at all
Their Team has no CUSTOMERS SERVICE Training, they also tend to run out Product! and with rating of 2.7 FRANCHISE AND OWNERSHIP NEEDS A REVALUATION OF THEIR BUSINESS PLAN! ASAP! This is what I received as BANANA SPILT, THE YOUNG LADY INFORM ME THAT HAS NOT BE TRAIN ON HOW TO MAKE A BANANA SPLIT SMH! LOL. SO VERY SAD! AND LESS NOT THE ICE CREAM AND DONUT COUNTER WERE HALF EMPTY! SOME PLEASE GET THESE LADY'S SOME TRAINING AND HELP ASAP!
Earletta Sykes
I have visited this location and I wanted to purchase a quart size of jamonca almond fudge and vanilla ice cream. The store did not have the ice cream I was looking for in the display case. This is the second occurrence of not having the ice cream available for purchase.
Chanel Mc
It was the bathroom for me it was nasty, and there was no toilet paper that early in the morning, which meant nobody cleaned it before they closed the night before.
Atmosphere: 4
Food: 4
Service: 4
Courtney Cole
Ordered through door dash twice and each time was easily more delicious than Bruster's (the vanilla ice cream). My star rating doesn't have to do with the food. The container and bag, it was very plain to tell, smelled like weed. At first I thought it was the door dash driver, but I realized the door dash driver couldn't have touched anything but the bag because of how what I ordered was packaged. However, everything INCLUDING the bag smelled like weed. That's pretty bad if the Baskin Robbins employee's hands are so rank that they can't even touch something without leaving that kind of a smell.
I wish I could do a zero star. I was very disappointed with my recent visit to the Baskin-Robbins location in Conyers, GA on June 10, 2025. The quality of the ice cream was extremely poor—mine tasted freezer-burned, and my wife’s was rock solid with visible ice crystals, suggesting improper storage or handling.
More concerning, I began feeling sick about an hour after eating the ice cream. I can’t say for certain it was the cause, but it was the only thing I had eaten around that time, and it raised serious concerns about food safety at this location.
This experience was far below the standard we expect from Baskin-Robbins. I would appreciate the opportunity to speak with management directly to address these issues and ensure no other customers have a similar experience.
I got the world star chocolate which wasn’t really chocolatey at all and there where huge ice chunks in my ice cream. A lot of the ice cream was frost bitten as well.
Everything was delicious and the ladies serving the ice cream were sweet and kind to us. I especially enjoyed speaking with one sweet young server named Brooklinn. Great people! Great ice cream and donuts!
I walked in to get ice cream and I was the first person to arrive until others started walking in. No one greeted me but saw me standard. I patiently waited to get my order taken at the ice cream counter. No one bothered to tell me I had to pay first, knowing I was standing there like an idiot until I asked. In the meantime, everyone that came after me was assisted before me. Very disturbed. Not coming to this location again. Your customer service needs to be way better!!! No one was well mannered.
Atmosphere: 1
Food: 5
Service: 1
Let me just tell you that BREE & DENAI are THE BEST! They helped me save the day (night)! I got my dates wrong for a skate and glow party. As an apology to the kids, I took them for ice cream. Unaware of the time as I walked into the sweet spot, my kids were checking out what ice cream flavors they wanted. After providing a friendly greeting immediately after crossing over the doors threshold, the cashier proceeded to tell me that the ice cream side was closed! I'm like what?! I can't have two strikes against me with these kids in one night!!! As I pleaded and shared that I had five other kids on the way, someone came out from the back and began to take our order! She was so accommodating and customer focused even with limited staff by providing taste test samples, added sprinkles to their single scoops and was extremely patient with the rambunctious group of 7 kids aged 6-9! With their skates in tow, the kids were still eager to skate so they proceeded to do so in the patio area. Empathizing with us, and sharing that she's got kids too, the staff permitted us to have our skate party and even made more space for everyone's safety and enjoyment, reminiscing on how she learned to skate outside as well growing up as a kid. I couldn't be more thankful to these two ladies. They helped me make lemonade out of lemons tonight. I am forever grateful. My group of kids were grateful too and said they deserve 10 stars! I agree and if I could I would. Thank you, thank you and thank you. God bless you both!
On the evening of January 8th, 2025, as the sun dipped below the horizon, I stopped by a Baskin-Robbins location to satisfy my craving for ice cream. What could have been a frustrating experience due to some technological inconsistencies was saved by the professionalism and hard work of two standout employees.
From the moment I walked in, it was clear that the workers on shift were doing their utmost to maintain a seamless customer experience, despite notable challenges stemming from the Baskin-Robbins app and website. I had preemptively explored the app to decide on my order and was excited by the wide array of toppings and flavors listed there. However, when I arrived in-store, I quickly realized there was a disconnect between the app's offerings and the actual availability in person. Many toppings and flavors I had seen on the app were either not visible or appeared to be entirely unavailable. This created confusion, as it wasn’t immediately clear what options were actually offered at this specific location.
The lack of transparency surrounding the toppings was particularly frustrating. Unless customers actively viewed the app's ordering screen, they wouldn’t know what options existed. This disconnect made the in-store experience feel incomplete and inconvenient compared to the polished digital interface.
However, this is where the two workers truly shone. Recognizing the confusion caused by the discrepancies, they quickly and efficiently stepped in to address the situation. They patiently explained how the app’s programming might display items unavailable at this specific location and provided alternative options in a manner that was clear, respectful, and incredibly customer-focused. Their timely responses and proactive approach not only mitigated the frustration I felt but turned the experience into a positive one.
Despite the shortcomings in topping accessibility and transparency, these workers went above and beyond to resolve issues on the spot. They answered my questions, helped me navigate the ordering process, and ensured I left satisfied with my order. Their dedication and hard work during what seemed to be a busy time of day did not go unnoticed, and it deserves commendation.
To Baskin-Robbins management: while I greatly appreciate the effort and professionalism of your employees, I would encourage a closer examination of the technological disconnect between your app and in-store operations. Streamlining the digital and physical ordering processes and improving topping visibility for in-store customers could significantly enhance the experience.
Overall, the service I received that evening was a testament to the professionalism of Baskin-Robbins’ staff. These employees turned what could have been a frustrating experience into a memorable one with their hard-working disposition and problem-solving skills. While there’s room for improvement on the technical front, I left the store feeling satisfied and grateful for the exceptional customer service.
Atmosphere: 5
Food: 3
Service: 5
Was there at 9:05, all doors were locked and employees were just standing around.
My husband just took our kids for. They had to wait for someone to service them but the bigger issue was my son got the mango sherbet. While eating it he noticed there was a bug in his ice cream.
Rude girl at drive up. Never felt like I was bothering someone that much in all my life. Blender broken, out of cuppocino blasts are just other issues. She should not be working in public! I'd fire her in a heartbeat.
Atmosphere: 1
Food: 4
Service: 1
No CUSTOMERS SERVICE training at all , that fare to staff members or customers at all
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Banana Split
Restaurantji Recommends
Their Team has no CUSTOMERS SERVICE Training, they also tend to run out Product! and with rating of 2.7 FRANCHISE AND OWNERSHIP NEEDS A REVALUATION OF THEIR BUSINESS PLAN! ASAP! This is what I received as BANANA SPILT, THE YOUNG LADY INFORM ME THAT HAS NOT BE TRAIN ON HOW TO MAKE A BANANA SPLIT SMH! LOL. SO VERY SAD! AND LESS NOT THE ICE CREAM AND DONUT COUNTER WERE HALF EMPTY! SOME PLEASE GET THESE LADY'S SOME TRAINING AND HELP ASAP!
I have visited this location and I wanted to purchase a quart size of jamonca almond fudge and vanilla ice cream. The store did not have the ice cream I was looking for in the display case. This is the second occurrence of not having the ice cream available for purchase.
It was the bathroom for me it was nasty, and there was no toilet paper that early in the morning, which meant nobody cleaned it before they closed the night before.
Atmosphere: 4
Food: 4
Service: 4
Ordered through door dash twice and each time was easily more delicious than Bruster's (the vanilla ice cream). My star rating doesn't have to do with the food. The container and bag, it was very plain to tell, smelled like weed. At first I thought it was the door dash driver, but I realized the door dash driver couldn't have touched anything but the bag because of how what I ordered was packaged. However, everything INCLUDING the bag smelled like weed. That's pretty bad if the Baskin Robbins employee's hands are so rank that they can't even touch something without leaving that kind of a smell.
Food: 5
Theres no ice
Food: 1
Service: 1
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