I ordered a 2 piece fish meal with okra and cole slaw. I planned on eating the meal in the car on the way to the store. The fish was horrible. Very fishy taste. I threw 1/2 of the piece out of the window and then ate the sides. I decided to go back to the restaurant for a refund and the lady said that I ate most of the meal and couldn’t get a refund. I said the sides weren’t the problem, the problem was the fish. The entree. She then informed me that she needed to call her manager, and she spoke to her manager on the phone. The manager said to issue a refund. When the cashier tried to issue the refund, she said that she could not and she needed to call the help desk. I waited about 15 minutes and wondered if the worker was going to ignore me or continue to address my concern.
I went back to the counter, and asked if she had spoken to someone she said that she has customers. I kindly reminded her that I am a customer. Approximately three minutes later, I was issued a refund.
Atmosphere: 3
Food: 1
Service: 1
Derrick Rob
I used to love Captain Ds. I really like the fried clams because they are always good. But today I ordered 4 pieces fish and it was a not like it was last year. The texture was off. So I opened up a piece of the fish and it’s nothing but mushed up substance. It doesn’t look like fish at all. Made me sick. That have went cheap and have some type of substitute for fish. Mystery meat. Never again
Atmosphere: 5
Food: 1
Service: 5
Alvin Wallace
Loby was closed
Atmosphere: 4
Food: 4
Service: 3
Jennifer D
Please go back to the original fish!! The new fish is not good and will keep me from returning. The staff is nice enough, but I cannot deal with that thick, unnatural looking fish. It does not taste anything like fish. The sides and bread were descent.
Atmosphere: 3
Food: 1
Service: 3
Paul G Bateman
Very clean and the staff was super friendly and helpful.
Atmosphere: 4
Food: 4
Service: 4
Brandy Parker
Just got home from ordering thru drive thru and open my box to see my coleslaw had 2 long black strands of hair in it! The people cooking in the back and making the plates should always wear a hairnet that is just absolutely disgusting! And also if you have long hair it should be pulled back and up with a hairnet nobody wants to eat hair! So unsanitary made me sick didn’t even want to eat my food I just throwed my whole box in the garbage! Very disappointed!
Atmosphere: 2
Food: 1
Service: 3
Melissa Green
Had the best service. Always a pleasure ; picked up 2 of the $5.99 meals. Oh LOVE their bag of ice. The best priced I e by the bag. The staff is awesome. Drive thru is quick.
B
Hardworking, friendly staff and amazing food!
Rone
This was a Senior day! Thanks for preparing my meal....less stress & a perfect hit meal... Thank You 👍🏽
The fries were fried twice I'm pretty sure bc they were hard as a rock, couldn't eat them. Everything else was great! I just wish they didn't cut the fish portions in half compared to what they used to be. The food is usually always good tho.
Atmosphere: 5
Food: 3
Service: 5
Mario Stevie
It's ok
Atmosphere: 3
Food: 4
Service: 4
Jade A
i gave this location 3 chances and something was missing, wrong and burnt each time. the covington 278 location is the only one i will continue to go too.
I ordered a 2 piece fish meal with okra and cole slaw. I planned on eating the meal in the car on the way to the store. The fish was horrible. Very fishy taste. I threw 1/2 of the piece out of the window and then ate the sides.
I decided to go back to the restaurant for a refund and the lady said that I ate most of the meal and couldn’t get a refund. I said the sides weren’t the problem, the problem was the fish. The entree.
She then informed me that she needed to call her manager, and she spoke to her manager on the phone. The manager said to issue a refund.
When the cashier tried to issue the refund, she said that she could not and she needed to call the help desk.
I waited about 15 minutes and wondered if the worker was going to ignore me or continue to address my concern.
I went back to the counter, and asked if she had spoken to someone she said that she has customers. I kindly reminded her that I am a customer.
Approximately three minutes later, I was issued a refund.
Atmosphere: 3
Food: 1
Service: 1
I used to love Captain Ds. I really like the fried clams because they are always good. But today I ordered 4 pieces fish and it was a not like it was last year. The texture was off. So I opened up a piece of the fish and it’s nothing but mushed up substance. It doesn’t look like fish at all. Made me sick. That have went cheap and have some type of substitute for fish. Mystery meat. Never again
Atmosphere: 5
Food: 1
Service: 5
Loby was closed
Atmosphere: 4
Food: 4
Service: 3
Please go back to the original fish!! The new fish is not good and will keep me from returning. The staff is nice enough, but I cannot deal with that thick, unnatural looking fish. It does not taste anything like fish. The sides and bread were descent.
Atmosphere: 3
Food: 1
Service: 3
Very clean and the staff was super friendly and helpful.
Atmosphere: 4
Food: 4
Service: 4
Just got home from ordering thru drive thru and open my box to see my coleslaw had 2 long black strands of hair in it! The people cooking in the back and making the plates should always wear a hairnet that is just absolutely disgusting! And also if you have long hair it should be pulled back and up with a hairnet nobody wants to eat hair! So unsanitary made me sick didn’t even want to eat my food I just throwed my whole box in the garbage! Very disappointed!
Atmosphere: 2
Food: 1
Service: 3
Had the best service. Always a pleasure ; picked up 2 of the $5.99 meals. Oh LOVE their bag of ice. The best priced I e by the bag. The staff is awesome. Drive thru is quick.
Hardworking, friendly staff and amazing food!
This was a Senior day!
Thanks for preparing my meal....less stress & a perfect hit meal...
Thank You 👍🏽
Atmosphere: 5
Food: 5
Service: 5
The drive through service is great
Food: 5
Service: 5
Recommended dishes: Coleslaw
Restaurantji Recommends
This is the worst Restaurant I Have ever went to?
Atmosphere: 1
Food: 1
Service: 1
Over cook their food
The fries were fried twice I'm pretty sure bc they were hard as a rock, couldn't eat them. Everything else was great! I just wish they didn't cut the fish portions in half compared to what they used to be. The food is usually always good tho.
Atmosphere: 5
Food: 3
Service: 5
It's ok
Atmosphere: 3
Food: 4
Service: 4
i gave this location 3 chances and something was missing, wrong and burnt each time. the covington 278 location is the only one i will continue to go too.
Atmosphere: 1
Food: 1
Service: 1
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