Cold Stone Creamery

Twice in one week, I’ve experienced exceptional customer service from a young adult and I’ve felt compelled to leave a review. This young lady at Cold Stone (Conyers) by the name of Arielle ( not sure if correct spelling) had a long line of customers with just her assisting in our orders. When I say she was patient, personable, polite and quick!!!!! She was on top of her game this day and I commend her tremendously bc nowadays it is very hard to receive this level of customer service coming from our young people. Thank you for showing up and showing out for my family. Continue letting your light shine bright bc you never know who’s day you’re brightening bc it definitely shined light on my day.

Ordered a cake and a pie (different flavors, toppings, etc) for my son’s bday just to offer a variety both were absolutely perfect. Rave reviews from all the guests. Thank you! Also everything was ready at the requested pick up time.

Stopped by at 12:09pm and the door was locked, with a staff member inside looking like she’s setting up. Walked around to other stores nearby and came back at 12:20pm and still doors locked. Staff inside walked to the back and never acknowledged my presence at the door. If the sign on the door says open at 12noon, then I don’t see what the problem is…….

First visit in the 30 years we’ve lived in Conyers. Wife wanted a chocolate shake. Lady said nope, blenders broken. We left. But like there is a Best Buy right next door, and you couldn’t buy a new blender?

There was one worker holding down the fort all by herself; yet she was polite and professional. Had to tip her.

I had an outstanding experience at this location, and I want to give a special shout-out to Imani for providing exceptional service. From the moment I walked in, she greeted me with warmth and enthusiasm. Her polite and upbeat attitude made me feel truly valued as a customer. She took the time to thank me for my purchase, which made the entire experience even more enjoyable.

Haven't Been Here In A Couple Years, 2nd Time Back And Let Me Tell Y'all. The Vibe And Service Was On Point. Imani Is That Girl! She Definitely Loves Her Job. She Should Definitely Be In Management No Lie!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo Overload

It is New Years eve and I called beforehand for the closing time and was told 7pm. Drove half an hour to the location and at 6:18pm the doors were closed and the workers were cleaning up. That's total disregard for customers' time and no adherence to specified closing time.

Food: 4

Service: 1

The food was good but the customer service is beyond slow. There was no where to sit because the employees had stacked all the chairs along the wall to make it as unwelcoming to stay as possible.

Atmosphere: 1

Food: 5

Service: 1

The service here is absolutely ridiculous it took us 45 minutes to get a milkshake AFTER ordering it and not because it’s busy but because everyone’s wondering around like they have no clue what’s going on. The first strawberry milkshake we got was pretty much just milk and when I asked for whip cream he squirted the smallest squirt on the straw and handed it back to me I was flabbergasted to say the least lol I asked for it to be remade which took some time then they made our coffee Oreo milkshake without any Oreos and again it was pretty much just milk no shake consistently at all. 0 stars will never come back.

Atmosphere: 1

Food: 1

Service: 1

Came here 7:55pm and the doors were locked and they were cleaning up waving that they were closed. Store is supposed to close at 9pm I guess they close when they feel like it smh

Parking: Open fee plenty of space

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Coffee Lovers, Banana Split Decision, Create Your Own Waffle Bowl

I ordered a Cookie Dough Delirium Cake for my son's birthday. Where is the cookie dough???? We love getting our ice cream cakes from Cold Stone for our celebrations, but this was a HUGE disappointment! This was our first and last time buying from this location.

Food: 1

It is one of the best places of ice cream in town. In rare occassions the customer service has not been the best. Although, they do have to work on their agility to serve. One thing that really really needs work is keeping the place clean. I recommend going outside to clean the tables once or twice a day. It's very disappointing going outside to enjoy a delicious ice cream and then be confronted with sticky, dirty, dusty tables. Please pay more attention to the establishment's clean-up!

Atmosphere: 4

Food: 5

Service: 4

I really enjoyed sampling the blue berry muffin batter flavor.My favorite flavor used to be just cake batter, but I finally found an upgrade.I highly recommend coming to get some good ol ice cream from this Cold Stone in Conyers.

Atmosphere: 5

Food: 5

Service: 5

When I enter the store,it was a difficult customer ahead of me but Tanisha P. handle the situation very well. She kept a smile on her face and acknowledged every question(s). Tanisha was the only associate doing orders as well as online orders. Yes my ice cream was worth the wait.

Atmosphere: 5

Food: 5

Service: 5