Customer service skills were horrible. Staff having side bar conversations while customers walk in and wait patiently to be spoken to is very rude and distasteful. I had to wave my hand and ask if I could be helped. Then I had to grab my own receipt from the register. Unbelievable.
Atmosphere: 1
Food: 2
Service: 1
Quezknoes MQZ
I’ll be back :)
Atmosphere: 5
Food: 5
Service: 5
Jeromette Belcher
Covington location is way better and cleaner. The customer service at this location was bad. The teenagers that were making both the smoothies I ordered complained the whole time. The smoothies also were disgusting. Never again.
Atmosphere: 1
Food: 1
Service: 1
jackie a
Always welcoming with great service! I love this location
Atmosphere: 5
Food: 5
Service: 5
Cc Biz
I visited Smoothie King at or around 9:30 AM on 7/4/25 and ordered a 32 oz smoothie to share with my coworker. When I received my drink, I picked up a 20 oz cup from the stack on the counter to split the smoothie. However, the employee behind the counter informed me that I would need to pay full price—nearly $8—just for the empty cup.
I found this completely unreasonable and told her so. I declined to pay and left the store, which meant my coworker and I had to wait until we got to work to find a way to share the smoothie.
The customer service at this Conyers, GA location was incredibly disappointing. Requiring customers to pay full price for an empty cup is not only bad policy, it reflects poorly on the staff’s understanding of basic service. This team needs retraining on how to better serve the public. -online order
Service: 1
shacoria spaulding
I’m writing this review for Conyers smoothie king management ant staff. I always customize my smoothie to add kale and extra protein but for whatever reason at this location, they can seem to never get it right. The service is never consistent. It has gotten to the point where whenever I order from Conyers’s location I have to do my order on the app once I get here so I can watch them make my smoothie to make sure they are making it properly.
Today a young lady named McKenzie made my smoothie. She struggled quite a bit with a blender and added extra water multiple times to get it to blend. I told her when she finish that I wanted a 32 ounce cup even though I pay for a 20 ounce smoothie because I didn’t want the extra protein powder that I paid for to be diluted with the water that she added. Although she apologize, she told me that she could not do that.
For $10 I want all my protein because I am tracking my nutrition for my weight loss journey . She told me it has to be a 20 ounce cup because you pay for a 20 ounce smoothie. Yet you diluted my smoothie with the extra water that you not only added it once but twice making it more watery. Common sense would tell the person to either add more protein, or give me a bigger cup, which she did not do.
When a manager sees this, please leave your contact information. I would like to discuss this with you. I am a long-term customer of smoothie king and this is the only location where I have this issue.
Atmosphere: 1
Food: 1
Service: 1
Wanda Singleton
I regularly support and enjoy the smoothies here, but today, I could barley taste the ingredients. The new server out so much ice in it I’m reconsidering finding another smoothie place. My wait was so long and he served the person behind me before me.
Atmosphere: 5
Food: 3
Service: 1
Dasha Carrington
My experience was excellent!! The Team Captain was great 😊 she had great customer service. And very knowledgeable about the menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Power Plus, Smoothie King Bottled Water 16 9oz, Gut Health Greek Yogurt Strawberry Blueberry, Veggie Lemon Ginger Spinach, The Activator Recovery Blueberry Strawberry
12 Kixkz
Just lazy and ghetto.
Atmosphere: 3
Food: 4
Service: 1
litzi garcia
Love coming here! Always a clean and fresh experience and ingredients
The staff is very professional. The manager Ebony is pleasant and very knowledgeable. My smoothies taste great each time I visit.
Atmosphere: 5
Food: 5
Service: 5
Ken Brown
They use faucet water for their smoothies instead of the water filter machine. Service is poor. They don’t wash their hands when they come from the back or wear gloves when they make the bowls.
Atmosphere: 1
Food: 1
Service: 1
Aluster Hellsing
Great selection, amazing smoothies, great place to find nutritional food alternatives. Fast and easy
Customer service skills were horrible. Staff having side bar conversations while customers walk in and wait patiently to be spoken to is very rude and distasteful. I had to wave my hand and ask if I could be helped. Then I had to grab my own receipt from the register. Unbelievable.
Atmosphere: 1
Food: 2
Service: 1
I’ll be back :)
Atmosphere: 5
Food: 5
Service: 5
Covington location is way better and cleaner. The customer service at this location was bad. The teenagers that were making both the smoothies I ordered complained the whole time. The smoothies also were disgusting. Never again.
Atmosphere: 1
Food: 1
Service: 1
Always welcoming with great service! I love this location
Atmosphere: 5
Food: 5
Service: 5
I visited Smoothie King at or around 9:30 AM on 7/4/25 and ordered a 32 oz smoothie to share with my coworker. When I received my drink, I picked up a 20 oz cup from the stack on the counter to split the smoothie. However, the employee behind the counter informed me that I would need to pay full price—nearly $8—just for the empty cup.
I found this completely unreasonable and told her so. I declined to pay and left the store, which meant my coworker and I had to wait until we got to work to find a way to share the smoothie.
The customer service at this Conyers, GA location was incredibly disappointing. Requiring customers to pay full price for an empty cup is not only bad policy, it reflects poorly on the staff’s understanding of basic service. This team needs retraining on how to better serve the public. -online order
Service: 1
I’m writing this review for Conyers smoothie king management ant staff. I always customize my smoothie to add kale and extra protein but for whatever reason at this location, they can seem to never get it right. The service is never consistent. It has gotten to the point where whenever I order from Conyers’s location I have to do my order on the app once I get here so I can watch them make my smoothie to make sure they are making it properly.
Today a young lady named McKenzie made my smoothie. She struggled quite a bit with a blender and added extra water multiple times to get it to blend. I told her when she finish that I wanted a 32 ounce cup even though I pay for a 20 ounce smoothie because I didn’t want the extra protein powder that I paid for to be diluted with the water that she added. Although she apologize, she told me that she could not do that.
For $10 I want all my protein because I am tracking my nutrition for my weight loss journey . She told me it has to be a 20 ounce cup because you pay for a 20 ounce smoothie. Yet you diluted my smoothie with the extra water that you not only added it once but twice making it more watery. Common sense would tell the person to either add more protein, or give me a bigger cup, which she did not do.
When a manager sees this, please leave your contact information. I would like to discuss this with you. I am a long-term customer of smoothie king and this is the only location where I have this issue.
Atmosphere: 1
Food: 1
Service: 1
I regularly support and enjoy the smoothies here, but today, I could barley taste the ingredients. The new server out so much ice in it I’m reconsidering finding another smoothie place. My wait was so long and he served the person behind me before me.
Atmosphere: 5
Food: 3
Service: 1
My experience was excellent!! The Team Captain was great 😊 she had great customer service. And very knowledgeable about the menu.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Power Plus, Smoothie King Bottled Water 16 9oz, Gut Health Greek Yogurt Strawberry Blueberry, Veggie Lemon Ginger Spinach, The Activator Recovery Blueberry Strawberry
Just lazy and ghetto.
Atmosphere: 3
Food: 4
Service: 1
Love coming here! Always a clean and fresh experience and ingredients
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
They are so friendly!
Atmosphere: 5
Food: 5
Service: 5
The staff is very professional. The manager Ebony is pleasant and very knowledgeable. My smoothies taste great each time I visit.
Atmosphere: 5
Food: 5
Service: 5
They use faucet water for their smoothies instead of the water filter machine. Service is poor. They don’t wash their hands when they come from the back or wear gloves when they make the bowls.
Atmosphere: 1
Food: 1
Service: 1
Great selection, amazing smoothies, great place to find nutritional food alternatives. Fast and easy
Atmosphere: 5
Food: 5
Service: 5
Better quality
Atmosphere: 5
Food: 5
Service: 5
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