Tropical Smoothie Cafe

They got a score of 90 but when we walked in, there was trash piled up, a dirty floor and smelled like burnt doo doo. Please do better and clean up. The place showed defeat and no pride. Smoothies were ok.

Atmosphere: 1

Food: 2

Service: 4

I was so excited to try this place. I placed an order online. They did not start preparing the order until AFTER I arrived which was the time staed it would be ready for pickup. I waited an additional 20 minutes for my food. When I got ready to eat, the food was so sloppy, messy and ill-prepared. I couldn't even eat it. I was thoroughly disgusted. All the 1 star reviews were correct! Do not recommend. The employees should take more pride in their work and presentation.

Atmosphere: 1

Food: 1

Service: 1

I love tropical smoothie but EVERY time I visit this location it takes an unreasonable amount of time, at least 30min, to receive my food. This happens even when it is not busy, maybe 1-2 customers in store. During my most recent visit, I placed an online order for 1 banana crunch flatbread with plant based protein added. I placed the order at 2:05 and the app said that the order will be ready at 2:11. I arrive to this location at 2:20 to find my order not only not ready, but it hasn't even began being prepared. I then waited in store for 45minutes for 1 banana crunch flatbread, only to find out they didn't add my protein which I paid extra for. The young lady took my flatbread from me and threw it away and said she will make another one which I waited for another 20min. I became so frustrated and impatient, I just asked for a refund. The young man at the counter processed the refund but it was not for the full amount I paid. Furthermore, I do not see the refund pending when I check my bank account online. The food is great but the wait time is diabolical. It should not take over 1 hour for 1 flatbread, and it wasn't made correctly. Again, this is happens EVERY time I go to thos location. My last visit was the final straw, I can no longer support Tropical Smoothie in Conyers nor will I recommend them to anyone.

Atmosphere: 1

Food: 4

Service: 1

As soon as I walked in it smelled (like something spoiled) first turn off but as I’m ordering, you can see in the kitchen and there’s food all over the floor and looks like no one is cleaning as they’re going or in between. They weren’t even that busy and there was at least 4 young girls in sight. The food and smoothie didn’t tase any better and I go to tropical smoothie on a regular but other locations. Not that it will hurt the business but I won’t be back to this location. Smh

Atmosphere: 1

Food: 2

Service: 2

The young lady took my order was very polite and made sure what she fixed what I asked for.

Atmosphere: 5

Food: 4

Service: 5

Overall wonderful customer service, Zion Brown mainly had great energy and made me feel welcomed, thank you tropical smoothie cafe ♥️

Atmosphere: 5

Food: 5

Service: 5

Slowwww

Atmosphere: 2

Food: 3

Service: 2

Visited on 9/27/2025. I ordered online, and when I got to the store 20 minutes later, I find it being run by teenagers.The line was backed up, and it still took close to an hour before this disappointing resolution. I cannot blame the workers at all.

Who in the world thought it was okay to staff them on a Saturday with no supervision? They worked as hard as they could, but management should be ashamed of themselves for putting them in this position. I was in a hurry, and when I asked for a refund, I was told that since it was an online order, only the general manager could process it and I would have to come back on Tuesday.

This is completely unacceptable. Never again will they receive a dime from me. Management needs to get their act together

Atmosphere: 1

Food: 1

Service: 1

The most disrespectful and waiting for 35 minutes and give me wrong orders

Food: 1

Service: 1

I adore tropical smoothie and come almost daily. However, I went today and there was a young lady with her hair swinging over the food and smoothie blenders. The whole time I’m watching I’m thinking “I hope her hair doesn’t fall in my smoothie”. This is a restaurant and working in food service I know that the hair should be pulled back if not under a hair net. Also the lobby was messy as if no one tended to it in hours and as customers came in they weren’t greeted at all and the employees just starred until the customers spoke up. The customer service can definitely be improved. The only time I get friendly service is when the manager or supervisor is there and he’s really nice.

Atmosphere: 2

Food: 5

Service: 2

Breia is amazing! Great customer service every time I come to Tropical Smoothie in Conyers. Always greets with a smile and assures that everything is perfect before I leave the store. I will always attend the Conyers location because of the great customer service she provides.

Atmosphere: 5

Food: 5

Service: 5

I did an online order but was waiting a very long time. I think the girls name was Breia she’s short. After about 20 ish minutes I said something and Breia went and got my order and made sure it was correct! She is so amazing!

Atmosphere: 5

Food: 5

Service: 5

I came in at my lunch break it was really busy & I kept waiting for my order to no avail. however, I must say I was pleasantly surprised with one of your servers I believe her name was Bre? Please thank her for me. She showed empathy, kindness & was able to get my order out. Please thank her for me.

Atmosphere: 4

Food: 4

Service: 5

The service at tropical smoothie cafe was very good! I was very pleased with my açaí bowl. It was made right and the worker was very nice, respectful, and made sure everything was made right. Her name is Tierra and she does an amazing job every time I come get a bowl. Great customer service, I will be back!

My friends and I love this place!!! THANKS TIERRA FOR GIVING US A GREAT EXPERIENCE 😀

Atmosphere: 5

Food: 5

Service: 5