Tropical Smoothie Cafe

ATTENTION: Conyers Location is under new management. Complete 180 experience. Very clean, organized, and excellent customer service. I typically get a smoothie 2/wk but I stopped due to the poor service at this location. But i will start back with my routine now. It is now family owned. Give it a try.

Atmosphere: 5

Food: 5

Service: 5

Great smoothie. Hits the spot every time.

I am extremely disappointed with my recent experience at the Tropical Smoothie location in Conyers, GA. I have been a customer at this location for quite some time, and while there have been minor issues in the past, nothing compares to the decline I have seen since the change in ownership and management.

First, I was genuinely concerned by the lack of basic food safety and professionalism. The owner and what I assume is his family were not consistently in proper uniform, and I did not observe appropriate hygiene practices such as handwashing, glove use, or hair restraints while handling food while the regular employees which I always come across whenever I visit this location were. These are fundamental standards in any food service setting, and their absence raises serious concerns about customer safety especially for them to be the managers.

My order experience reflected similar carelessness. I requested a bowl specifically without granola, yet an older employee added it anyway. When I asked for the bowl to be remade, he attempted to simply scoop the granola out (no gloves or hairnet still!) rather than preparing a fresh order. Fortunately, a younger employee immediately intervened and explained that this was not acceptable because of potential allergies or contamination — the bowl needed to be discarded and remade. It was alarming to witness a teenager having to correct an adult employee, who appeared to be in a leadership position, on basic food safety protocol. His dismissive reaction toward her only made the situation more uncomfortable.

This interaction, combined with the overall lack of professionalism I observed, gives the impression that the current management lacks the training and oversight necessary to properly operate a food service business. Based on what I experienced, I worry that this location may continue to decline if improvements are not made.

As someone who has supported this business for years, it is disappointing to feel compelled to go elsewhere. I sincerely hope Tropical Smoothie corporate leadership evaluates ownership and operational standards carefully — not just based on resumes or financial considerations — but on demonstrated ability to maintain safe, respectful, and customer-focused environments.

I look forward to seeing meaningful changes, because this location has potential, but at present, it falls far below expectations.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Acai Bowl

Not only did yall forget my mozzarella on my sandwich, but you also forgot my tomato 😭 I was looking forward to this sandwich all night but it’s nothing but sadness in my mouth and stomach. I’m very disappointed.

Atmosphere: 2

Food: 2

Service: 2

I just wanna give my props to a young lady i heard them call KK she runs the store with great profession & cleans up after any mess, although I had to wait a lil bit because he/she messed up my order. She came up front and helped me out n within 2 mins she made me one of the best smoothie I had in a long time!!! When i asked for her age she told me she was 17. Whoever the owner or manager is you are doing a great job with this young lady she has structure.

Atmosphere: 5

Food: 5

Service: 5

The customer service was excellent. The staff today was very friendly. Smoothies and food came out on time. Must I say the flatbread was TEA. A very pleased customer

Atmosphere: 5

Food: 5

Service: 5

I've never had a bad experience at Tropical Smoothie Cafe until today. I ordered on the app and my Smoothie was supposed to be ready at 1:26. I arrived and my order wasn't in the to go section. I asked the cashier and she stated it was not ready. I waited a while and asked the status of my order. When she checked again my order was in the freezer behind the counter THE WHOLE TIME! They need to do better! I waited more than 15 minutes for a smoothie.

Atmosphere: 5

Food: 5

Service: 1

The employee who made my food was one of the rudest people I have ever met in my life. It’s sad because I love the product but I will find another location instead of being treated this way. I had my kids with me and I’m not ok with that type of disrespect.

Atmosphere: 2

Food: 5

Service: 1

Customer service is terrible. They have kids literally running the store. 1 person in the kitchen. 1 person at register who don’t want to work. He/She has a bad attitude. Another employee came in.. just went straight to the kitchen without washing her hands or gloves. They giggling and playing while it’s 15 people waiting on their online order, waiting to get served. It’s just really nasty in here. Every time I come in here, it’s kids. Where is the manager?

Service: 1

I love Tropical Smoothie and the service is always great.

Food: 5

A worker named jaziyah was very rude when i was ordering she was very dismissive and honestly a little rude 1 star i was very disappointed because the service has never been like that before

Atmosphere: 2

Food: 2

Service: 1

I tried to call in an order and a worker named Jaziyah was being very dismissive and rude over our phone call

Atmosphere: 2

Food: 3

Service: 1

Picked up our order and it was missing a sandwich, took 20 minutes to get it made. Several other people waiting on food as well. My sandwich bread had mold on it too.

Atmosphere: 3

Food: 1

Service: 1

This location was dirty. Counters dirty. Floor behind counter had water all over them. The staff didn’t care whether customers were in the store or not. No greeting. No thank you. Dining area was dirty. Wait time was horrible. Definitely needs attention.

Atmosphere: 1

Food: 2

Service: 1

Had a pickup order for 10:24.... order not ready or even started at 10:30, whike workers stood around and talked about the music playing on Bluetooth. Horrible customer service and awareness! Bowls are microwaved from frozen to soften and the fruit is not fresh

Atmosphere: 1

Food: 3

Service: 1