This was the last time I was paying for awful tasting food at this restaurant. 3 people on staff and no one knows what's going on. Sorry not sorry.
Food: 1
Service: 1
Christopher Hill
I would rather eat at a gas station than to deal with the simpletons this restaurant calls a staff. Not only did they get my order wrong, but they then proceeded to argue with me at the Window as if this isn’t a professional establishment. When I asked for my money back it took them 5 minutes and 3 different attempts before they just ended up giving me cash. Who’s in charge of the staffing? The training and development? YIKES
Service: 1
Martin Gilbert
We were not given one of our 5 meal orders after having to wait at the curb 7-8 minutes for the orders. Once reaching home 5 minutes later I found the mistake along with cold fries & a noticeably cold burger. When I returned with my receipt and the cold burger intact, the Manager Tariq was very oppositional to helping the situation. In fact his sassy attitude made it much worse than it should’ve been. He said he had “already given a refund today and wouldn’t do another one.” His only advice was first to “come back tomorrow to talk to the store manager” then he changed to telling me there’s nothing that can be done as he’d already given a refund today. I asked for the number to corporate office and his store number. He wrote down #57 on a receipt and said scan the bar code for the phone number. The store is in Conyers Ga Dogwood Dr and this occurred Sunday 12/8/24 evening approximately 10:00 pm. Once scanning the QR code I found no phone number only a satisfaction survey. The survey would not accept my input so I don’t believe the store number is correct.
Atmosphere: 1
Food: 2
Service: 1
Jerome Mosley
The food was good and the service was quick
Atmosphere: 4
Food: 5
Service: 4
Gail Cadwell
Our lunch today was far below Wendy's usual. Our fries were cold and soggy like they were cooked hours before. My husband's chicken sandwich was hard and crunchy ...not soft and juicy as it should be. The person that took our order was pleasant. This establishment is not worthy of a return visit. 😔
Atmosphere: 3
Food: 1
Service: 4
Tylishia L Harmon
November 20, 2024 I had a very disappointing experience at this Wendy’s location today. The person taking my order was extremely rude and impatient, rushing me as I tried to decide. When I arrived at the window, he dismissively told me to pull my car up. Instead of bringing the food out like most places would, he shouted “hello” from the window and instructed me to back up the car.
When I returned to the window, I asked if everything was okay because his tone and behavior were aggressive. He unapologetically told me, “I talk like this, and I’m always aggressive.” This level of unprofessionalism and poor customer service is unacceptable.
To make matters worse, he was wearing a blue shirt, so it was clear he was a team member (or possibly in a leadership role). Wendy’s should really look into retraining their staff or reconsidering who represents their brand. This experience left a very negative impression, and I’m hesitant to return.
Atmosphere: 1
Food: 1
Service: 1
carolyn verser
Cold ?
Atmosphere: 5
Food: 4
Service: 5
Natasha LaGrande
*** Visit Date: Oct 20, 2024 around 2:20p *** The woman with the braids at the second drive thru window has a NASTY ATTITUDE!!! She is EXTREMELY Rude and should NOT be customer facing. The gentleman that took our order was Pleasant, as was the gentleman that took our payment at the first window.
Atmosphere: 5
Food: 3
Service: 1
Lauralie Herkimer
Awesome food great quick service
Atmosphere: 5
Food: 5
Service: 5
jessica gonzalez-farr
mangers were rude would redo my which was cold. my husband went to pick up they wouldn't give it to him.
Couldn't even tell the place was open, food was not fresh, and they forgot our stats and sauces.
Atmosphere: 1
Food: 2
Service: 1
Ant Antione
Horrible service especially at the window. Not sure if he was having a bad day but he didn’t say not one word. I asked for an extra packet of crisps for my salad and he didn’t say anything.
Atmosphere: 1
Food: 3
Service: 1
Alijah Harris
I came to the drive through and the woman who took my order was rude and rushing me, then when I went to pay, I tried to give her my coupon and she told me to keep it, scanned my card and when I asked for the receipt to confirm the coupon was used, she told me next window. I then proceeded to the next window and before I could even get my explanation out to let them know what was happening she told me "just do it next time" I waited 15min for the receipt to show it wasn't used and they ignored me. To top it all off, they got my sons order wrong!
Atmosphere: 1
Food: 1
Service: 1
Janae
Went to this location ordered a double stack biggie bag. They pulled me to a designated parking spot to wait on my order .. when they brought my food to the car I couldn’t understand the reason for my wait because my food was cold.. and my bad had what I assume is mayo on the outside..
Food: 1
Service: 1
Autumn Ray
I was very unhappy with the service this morning. The staff there was more worried about talking to each other about what happened last night than giving me a receipt and making sure my order was correct. The food was cold, and the coffee I ordered was watered down. My husband went in to ask for a receipt, and they wanted to argue with him. They wouldn't give there names or the managers name.
This was the last time I was paying for awful tasting food at this restaurant. 3 people on staff and no one knows what's going on. Sorry not sorry.
Food: 1
Service: 1
I would rather eat at a gas station than to deal with the simpletons this restaurant calls a staff. Not only did they get my order wrong, but they then proceeded to argue with me at the Window as if this isn’t a professional establishment. When I asked for my money back it took them 5 minutes and 3 different attempts before they just ended up giving me cash. Who’s in charge of the staffing? The training and development? YIKES
Service: 1
We were not given one of our 5 meal orders after having to wait at the curb 7-8 minutes for the orders. Once reaching home 5 minutes later I found the mistake along with cold fries & a noticeably cold burger. When I returned with my receipt and the cold burger intact, the Manager Tariq was very oppositional to helping the situation. In fact his sassy attitude made it much worse than it should’ve been. He said he had “already given a refund today and wouldn’t do another one.” His only advice was first to “come back tomorrow to talk to the store manager” then he changed to telling me there’s nothing that can be done as he’d already given a refund today. I asked for the number to corporate office and his store number. He wrote down #57 on a receipt and said scan the bar code for the phone number. The store is in Conyers Ga Dogwood Dr and this occurred Sunday 12/8/24 evening approximately 10:00 pm.
Once scanning the QR code I found no phone number only a satisfaction survey. The survey would not accept my input so I don’t believe the store number is correct.
Atmosphere: 1
Food: 2
Service: 1
The food was good and the service was quick
Atmosphere: 4
Food: 5
Service: 4
Our lunch today was far below Wendy's usual. Our fries were cold and soggy like they were cooked hours before. My husband's chicken sandwich was hard and crunchy ...not soft and juicy as it should be. The person that took our order was pleasant. This establishment is not worthy of a return visit. 😔
Atmosphere: 3
Food: 1
Service: 4
November 20, 2024 I had a very disappointing experience at this Wendy’s location today. The person taking my order was extremely rude and impatient, rushing me as I tried to decide. When I arrived at the window, he dismissively told me to pull my car up. Instead of bringing the food out like most places would, he shouted “hello” from the window and instructed me to back up the car.
When I returned to the window, I asked if everything was okay because his tone and behavior were aggressive. He unapologetically told me, “I talk like this, and I’m always aggressive.” This level of unprofessionalism and poor customer service is unacceptable.
To make matters worse, he was wearing a blue shirt, so it was clear he was a team member (or possibly in a leadership role). Wendy’s should really look into retraining their staff or reconsidering who represents their brand. This experience left a very negative impression, and I’m hesitant to return.
Atmosphere: 1
Food: 1
Service: 1
Cold ?
Atmosphere: 5
Food: 4
Service: 5
*** Visit Date: Oct 20, 2024 around 2:20p ***
The woman with the braids at the second drive thru window has a NASTY ATTITUDE!!! She is EXTREMELY Rude and should NOT be customer facing. The gentleman that took our order was Pleasant, as was the gentleman that took our payment at the first window.
Atmosphere: 5
Food: 3
Service: 1
Awesome food great quick service
Atmosphere: 5
Food: 5
Service: 5
mangers were rude would redo my which was cold. my husband went to pick up they wouldn't give it to him.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Couldn't even tell the place was open, food was not fresh, and they forgot our stats and sauces.
Atmosphere: 1
Food: 2
Service: 1
Horrible service especially at the window. Not sure if he was having a bad day but he didn’t say not one word. I asked for an extra packet of crisps for my salad and he didn’t say anything.
Atmosphere: 1
Food: 3
Service: 1
I came to the drive through and the woman who took my order was rude and rushing me, then when I went to pay, I tried to give her my coupon and she told me to keep it, scanned my card and when I asked for the receipt to confirm the coupon was used, she told me next window. I then proceeded to the next window and before I could even get my explanation out to let them know what was happening she told me "just do it next time" I waited 15min for the receipt to show it wasn't used and they ignored me. To top it all off, they got my sons order wrong!
Atmosphere: 1
Food: 1
Service: 1
Went to this location ordered a double stack biggie bag. They pulled me to a designated parking spot to wait on my order .. when they brought my food to the car I couldn’t understand the reason for my wait because my food was cold.. and my bad had what I assume is mayo on the outside..
Food: 1
Service: 1
I was very unhappy with the service this morning. The staff there was more worried about talking to each other about what happened last night than giving me a receipt and making sure my order was correct. The food was cold, and the coffee I ordered was watered down. My husband went in to ask for a receipt, and they wanted to argue with him. They wouldn't give there names or the managers name.
Atmosphere: 1
Food: 1
Service: 1
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