I'm gonna go ahead and say, that the staff and experience at this Wendy's location has been ATROCIOUS for years now. Every now and then you may get lucky with a... decent enough experience, nothing to note, but majority of the time, it's just straight up terrible.
Orders taking too long, the place is a mess, drink machines out of order, messed up order...
And not to mention, they basically robbed me. My family wanted me to grab Wendy's for them while I was out, and was given $100 bill to pay for all of their food, as well as something for myself. I place an order online, as I don't eat Wendy's often and don't know the menu. I arrive, and ask if I can cancel the mobile pay and give them the cash right there. Worker gave me a stank look and got the manager, who quickly took the money and said "Sure, we can do that."
I even double checked, and asked if it would be an issue to do that, if I'm able to as he was counting the change, and he says "Yeah, we can do that"
Two days later, they still charged my account. Bank wasn't able to refund as I would have to deal with Wendy's, since the receipt was thrown out. So I call Wendy's, and the manager begins to raise his voice, cut me off, and say "I never told you that. Did you pay online? Did you get your food? Then that's that. We don't give refunds, I never told you that"
So needless to say, this manager is a crook, who lies and treats his customers like utter trash... By the way, this for some odd $75+ worth of food, so I'm not making a fuss over nothing... I wouldn't recommend even if everything else in the area was closed down. A 30-40+ minute drive would be more enjoyable than ordering from this Wendy's...
EDIT: Nearly 2 months later and I finally got my refund, AFTER contacting customer care on about 6 different occasions, the district manager when they gave me his email, AND his management company that he's employed under. Customer care contacted the DM om about 3 or 4 different occasions. One call and a few emails to the Management company... a chore of a call from the DM and I'm told my refund should come soon.
Avoid this place at all costs...
Atmosphere: 1
Food: 1
Service: 1
Linda Byrd
I don't know who was working the drive thru yesterday her customer service is not satisfactory she was very rude and unprofessional we went to another place to eat you should really have a talk with her about her attitude
Latasha J.
Friendly people, however, stale, and old food is being served. I’d rather have the fresh food and just deal with the customer service. Just give me what I pay for.
Atmosphere: 3
Food: 3
Service: 5
Yvette Blount Thorne
The wrap was more like a loose, but it was a good temperature & very flavorful.
Atmosphere: 5
Food: 4
Service: 4
Stephanie Dyson
Hate this place, but my kids like the cheap food. With the rising food costs, like everywhere else, Wendy's has moved to using cheaper ingredients and smaller portions. This particular location is slow and our fries were cold. I only got here when I'm in a clutch.
Atmosphere: 1
Food: 1
Service: 2
Julie Seng
(This is a review for the Wendy's on GA Hwy 20 N in Conyers ,GA.) I went in to place a to-go order. It was right at the beginning of lunch service (about 1035 or so). There was nobody else in line at the counter, or ahead of me waiting on food. One item I ordered was a Baconator double cheeseburger. When I received my food I went to the drink/condiment counter to check the food. I opened my burger and could not see the bacon. It looked like a double cheese burger with ketchup & mayo. I took it back up to tell them that there was no bacon. She brought it back to me & told me that it was on there in 2 places (middle & top). I looked again & sure enough there were 2 little, sad, small pieces of bacon in both places. This sandwich looked NOTHING like the picture on the menu that had bacon hanging off the burger and the sandwich was all high and everything. This sandwich was all squashed and the hamburgers were dry like they'd been pre-cooked. I thought getting there at the beginning of lunch I would get hot, fresh patties. I paid over $8 for this crummy sandwich! That's ridiculous! The girl that waited on me did not speak unless she had to and never smiled or showed any pleasantries at all. I felt like I was inconveniencing her. I will not be back to this Wendy's!
Atmosphere: 2
Food: 3
Service: 2
Strawberry Jefferson
I order my food at 1035pm the guy at the window have a bad attitude very nasty attitude gave me this burnt chicken sandwich food never hot an fresh they give you what they want to give you I said no damn cheese I said a jr bacon burger not a damn double stack
Michelle Hughes Dixon
Kid-friendliness: Yes
Wheelchair accessibility: They have wheelchair access
Celeste Sanford
No one in the drive thru but two cars from ordering to receiving it still took 15 minutes.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Fries, Salad, French Fries, Chili, Mcmuffin
Joe Gray
The food was good but not up to Wendy's usual standards. Staff was not attentive, and the dining room in disrepair
Employees was not friendly french fries was not hot
Atmosphere: 3
Food: 3
Service: 3
it’s Neenee’s World
I get Flip off and i am just a kid
Ashton Williams
Never gets order right in drive thru the staff constantly making jokes on the drive thru and not taking orders very unprofessional, dining room is always closed, what are the staff even doing if not serving customers and making jokes while someone is trying to order food? I’d go out of your way and find another Wendy’s if that’s what you’re wanting
Atmosphere: 1
Food: 1
Service: 1
Kathy Williams
My food was cold. Too many kids standing around
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 1
Service: 3
Darrin Bellamy
I ordered a baconador and it had 2 pieces of bacon on the meat was cold and hard... customer service was ok but it's been that was for a long time especially since the young men that use to work the late shift left .
I'm gonna go ahead and say, that the staff and experience at this Wendy's location has been ATROCIOUS for years now. Every now and then you may get lucky with a... decent enough experience, nothing to note, but majority of the time, it's just straight up terrible.
Orders taking too long, the place is a mess, drink machines out of order, messed up order...
And not to mention, they basically robbed me. My family wanted me to grab Wendy's for them while I was out, and was given $100 bill to pay for all of their food, as well as something for myself. I place an order online, as I don't eat Wendy's often and don't know the menu. I arrive, and ask if I can cancel the mobile pay and give them the cash right there. Worker gave me a stank look and got the manager, who quickly took the money and said "Sure, we can do that."
I even double checked, and asked if it would be an issue to do that, if I'm able to as he was counting the change, and he says "Yeah, we can do that"
Two days later, they still charged my account. Bank wasn't able to refund as I would have to deal with Wendy's, since the receipt was thrown out. So I call Wendy's, and the manager begins to raise his voice, cut me off, and say "I never told you that. Did you pay online? Did you get your food? Then that's that. We don't give refunds, I never told you that"
So needless to say, this manager is a crook, who lies and treats his customers like utter trash... By the way, this for some odd $75+ worth of food, so I'm not making a fuss over nothing... I wouldn't recommend even if everything else in the area was closed down. A 30-40+ minute drive would be more enjoyable than ordering from this Wendy's...
EDIT: Nearly 2 months later and I finally got my refund, AFTER contacting customer care on about 6 different occasions, the district manager when they gave me his email, AND his management company that he's employed under. Customer care contacted the DM om about 3 or 4 different occasions. One call and a few emails to the Management company... a chore of a call from the DM and I'm told my refund should come soon.
Avoid this place at all costs...
Atmosphere: 1
Food: 1
Service: 1
I don't know who was working the drive thru yesterday her customer service is not satisfactory she was very rude and unprofessional we went to another place to eat you should really have a talk with her about her attitude
Friendly people, however, stale, and old food is being served. I’d rather have the fresh food and just deal with the customer service. Just give me what I pay for.
Atmosphere: 3
Food: 3
Service: 5
The wrap was more like a loose, but it was a good temperature & very flavorful.
Atmosphere: 5
Food: 4
Service: 4
Hate this place, but my kids like the cheap food. With the rising food costs, like everywhere else, Wendy's has moved to using cheaper ingredients and smaller portions. This particular location is slow and our fries were cold. I only got here when I'm in a clutch.
Atmosphere: 1
Food: 1
Service: 2
(This is a review for the Wendy's on GA Hwy 20 N in Conyers ,GA.)
I went in to place a to-go order. It was right at the beginning of lunch service (about 1035 or so). There was nobody else in line at the counter, or ahead of me waiting on food. One item I ordered was a Baconator double cheeseburger. When I received my food I went to the drink/condiment counter to check the food. I opened my burger and could not see the bacon. It looked like a double cheese burger with ketchup & mayo. I took it back up to tell them that there was no bacon. She brought it back to me & told me that it was on there in 2 places (middle & top). I looked again & sure enough there were 2 little, sad, small pieces of bacon in both places. This sandwich looked NOTHING like the picture on the menu that had bacon hanging off the burger and the sandwich was all high and everything. This sandwich was all squashed and the hamburgers were dry like they'd been pre-cooked. I thought getting there at the beginning of lunch I would get hot, fresh patties. I paid over $8 for this crummy sandwich! That's ridiculous! The girl that waited on me did not speak unless she had to and never smiled or showed any pleasantries at all. I felt like I was inconveniencing her. I will not be back to this Wendy's!
Atmosphere: 2
Food: 3
Service: 2
I order my food at 1035pm the guy at the window have a bad attitude very nasty attitude gave me this burnt chicken sandwich food never hot an fresh they give you what they want to give you I said no damn cheese I said a jr bacon burger not a damn double stack
Kid-friendliness: Yes
Wheelchair accessibility: They have wheelchair access
No one in the drive thru but two cars from ordering to receiving it still took 15 minutes.
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Fries, Salad, French Fries, Chili, Mcmuffin
The food was good but not up to Wendy's usual standards. Staff was not attentive, and the dining room in disrepair
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Hamburger
Restaurantji Recommends
Employees was not friendly french fries was not hot
Atmosphere: 3
Food: 3
Service: 3
I get Flip off and i am just a kid
Never gets order right in drive thru the staff constantly making jokes on the drive thru and not taking orders very unprofessional, dining room is always closed, what are the staff even doing if not serving customers and making jokes while someone is trying to order food? I’d go out of your way and find another Wendy’s if that’s what you’re wanting
Atmosphere: 1
Food: 1
Service: 1
My food was cold. Too many kids standing around
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 1
Service: 3
I ordered a baconador and it had 2 pieces of bacon on the meat was cold and hard... customer service was ok but it's been that was for a long time especially since the young men that use to work the late shift left .
Atmosphere: 3
Food: 1
Service: 3
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