If you plan to use the drive thru, be prepaid for them to file you into a parking space while your food takes 20 mins to be ready. What a joke 👎🏾
Atmosphere: 2
Food: 3
Service: 2
Saniya Hanna
The minute I walked in I was automatically greeted. Food was great, I got a spicy chicken sandwich!! The restaurant was nice and clean and the whole staff was very attentive and helpful in completing my order/pickup.
Atmosphere: 5
Food: 5
Service: 5
Adam Silas
It was a clean and friendly experience which is always welcomed from my family
Atmosphere: 5
Food: 5
Service: 5
Justin Dinkins
The line could have ZERO people in it and you can wait 5-10 minutes for your food inside. It’s honestly ridiculous. It shouldn’t take 10-15 minutes to make an online order you already get in before I get to the location. I’m not going here again.
Nia dortch
Why have 2 lanes and only use 1 lane? Most people are on their lunch break and have to spend 15 minutes in a very disorganized line! Then the speaker is awful- the cashier ask your name 3 times. Once I received my grilled chicken sandwich- it was drenched in sauce- like no one cared to make it presentable. I ended up throwing it away and not having lunch as I was driving back to work. Very disappointed and will not return.
Atmosphere: 1
Food: 2
Service: 1
Adeline Butler
The food is good at Whataburger and the prices is reasonable and Apple's are good.
Atmosphere: 5
Food: 5
Service: 4
Daria Lewis
We had an Amazing Experience Here. We were met by the Most AMAZING HUMAN BEING AT THE REGISTER His name was NJ He was Polite, Kind ,Sweet,Knowledgeable, and Very Patient with us… He took his time to go over the menu with us thoroughly even though he was getting off soon. He made sure he got our order exactly the way we wanted with love… This young man is Definitely an asset to your Establishment A keeper … The Food was delicious place was extremely clean even the bathrooms … We will definitely be back especially because we were treated with such kindness. Thank you Nj for your hospitality ❤️❤️❤️🍔🍔🍔
Atmosphere: 5
Food: 5
Service: 5
Darryl Dansby
Food and drinks are good and staff are very nice and professional.
Atmosphere: 5
Food: 5
Service: 5
Punch Buggy Royal
Despite living in Texas at one point, I’d never experienced eating food at a Whataburger. Since one opened in town about a month ago, I decided to try them out. I placed an order within the app and it said the food should be ready between 7:30-7:35 PM. We were greeted by someone who thought we were placing an order at the counter, and after we told him we ordered via app for pickup, he left. The employees in the back seemed to be a bit behind, because people outside and inside were waiting for their items for a while. A couple who arrived after us received their meal before us, and they ordered at the kiosks in store. When it was 7:35, I approached the counter and gave a different employee my name. He told me it would take another 7 minutes before my order was finished. After waiting 7 minutes, a different employee told me my order was behind because they needed fries. She told me it would be 5 minutes. By the time we got our order, it was 7:59. My spouse and I decided to sit. The fries were fresh, but our burgers were not fresh due to the amount of time it took for them to complete the order. My bread for the patty melt was soft and chewy. The location seems to be well staffed, but it did seem as if the employees were in their own little world, as some would go out in the seating area and chit chat with another coworker who clocked out.
For the first time since this location opened I am disappointed in the service. I did my order at least 20 minutes before I arrived and was told my order will be ready between 641 and 654. When I pulled in I checked in and my number two slot and I sat there for five minutes and I pulled up at 6:51. I sat there for five minutes before I decided to go inside to pick up my food and when I go inside all of the workers are standing around talking and when they see me one person Just got to yells curbside and they start to scatter. I’m left standing at the cashier without any acknowledgment. then I hear them go out the side door still no acknowledgment not until I receive a text from others in my car that our food had arrived. The quality of my food was awful. The meat was salty and the fries were salty. I am very disappointed in my service today.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Whataburger
Jerry Sims
I. love. work. at. my. job
Hathorn Barnes
Madison , MS location
The fries were served lukewarm and the bacon burger was the worst I’ve ever tasted. I took one bite of the burger and a couple of fries before returning the whole order for a full refund. The lemonade tasted like it came from a package that was mixed with water and artificial sweetener. On top of that, I waited in the drive through line for 10-15 minutes before my order was delivered. They take your money first though to make sure you don’t drive off. I’m never going back to any location. The prices are too high for the product and service (or lack thereof). Fast food is a joke!
Food was given to me like they didn't care
Food: 1
If you plan to use the drive thru, be prepaid for them to file you into a parking space while your food takes 20 mins to be ready. What a joke 👎🏾
Atmosphere: 2
Food: 3
Service: 2
The minute I walked in I was automatically greeted. Food was great, I got a spicy chicken sandwich!! The restaurant was nice and clean and the whole staff was very attentive and helpful in completing my order/pickup.
Atmosphere: 5
Food: 5
Service: 5
It was a clean and friendly experience which is always welcomed from my family
Atmosphere: 5
Food: 5
Service: 5
The line could have ZERO people in it and you can wait 5-10 minutes for your food inside. It’s honestly ridiculous. It shouldn’t take 10-15 minutes to make an online order you already get in before I get to the location. I’m not going here again.
Why have 2 lanes and only use 1 lane? Most people are on their lunch break and have to spend 15 minutes in a very disorganized line! Then the speaker is awful- the cashier ask your name 3 times.
Once I received my grilled chicken sandwich- it was drenched in sauce- like no one cared to make it presentable. I ended up throwing it away and not having lunch as I was driving back to work. Very disappointed and will not return.
Atmosphere: 1
Food: 2
Service: 1
The food is good at Whataburger and the prices is reasonable and Apple's are good.
Atmosphere: 5
Food: 5
Service: 4
We had an Amazing Experience Here. We were met by the Most AMAZING HUMAN BEING AT THE REGISTER His name was NJ He was Polite, Kind ,Sweet,Knowledgeable, and Very Patient with us… He took his time to go over the menu with us thoroughly even though he was getting off soon. He made sure he got our order exactly the way we wanted with love… This young man is Definitely an asset to your Establishment A keeper … The Food was delicious place was extremely clean even the bathrooms … We will definitely be back especially because we were treated with such kindness. Thank you Nj for your hospitality ❤️❤️❤️🍔🍔🍔
Atmosphere: 5
Food: 5
Service: 5
Food and drinks are good and staff are very nice and professional.
Atmosphere: 5
Food: 5
Service: 5
Despite living in Texas at one point, I’d never experienced eating food at a Whataburger. Since one opened in town about a month ago, I decided to try them out. I placed an order within the app and it said the food should be ready between 7:30-7:35 PM. We were greeted by someone who thought we were placing an order at the counter, and after we told him we ordered via app for pickup, he left. The employees in the back seemed to be a bit behind, because people outside and inside were waiting for their items for a while. A couple who arrived after us received their meal before us, and they ordered at the kiosks in store. When it was 7:35, I approached the counter and gave a different employee my name. He told me it would take another 7 minutes before my order was finished. After waiting 7 minutes, a different employee told me my order was behind because they needed fries. She told me it would be 5 minutes. By the time we got our order, it was 7:59. My spouse and I decided to sit. The fries were fresh, but our burgers were not fresh due to the amount of time it took for them to complete the order. My bread for the patty melt was soft and chewy. The location seems to be well staffed, but it did seem as if the employees were in their own little world, as some would go out in the seating area and chit chat with another coworker who clocked out.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: French Fries
Restaurantji Recommends
For the first time since this location opened I am disappointed in the service. I did my order at least 20 minutes before I arrived and was told my order will be ready between 641 and 654. When I pulled in I checked in and my number two slot and I sat there for five minutes and I pulled up at 6:51. I sat there for five minutes before I decided to go inside to pick up my food and when I go inside all of the workers are standing around talking and when they see me one person Just got to yells curbside and they start to scatter. I’m left standing at the cashier without any acknowledgment. then I hear them go out the side door still no acknowledgment not until I receive a text from others in my car that our food had arrived. The quality of my food was awful. The meat was salty and the fries were salty. I am very disappointed in my service today.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Whataburger
I. love. work. at. my. job
Madison , MS location The fries were served lukewarm and the bacon burger was the worst I’ve ever tasted. I took one bite of the burger and a couple of fries before returning the whole order for a full refund. The lemonade tasted like it came from a package that was mixed with water and artificial sweetener. On top of that, I waited in the drive through line for 10-15 minutes before my order was delivered. They take your money first though to make sure you don’t drive off. I’m never going back to any location. The prices are too high for the product and service (or lack thereof). Fast food is a joke!
Lo rapido en sus entregad
Ro was such a great help! Will be back
Atmosphere: 5
Food: 5
Service: 5
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