I went to the drive-through. I was one of two people in line when I got to the window I went to the drive-through. I was one of two people in line. When I got to the window I was towed my to total I was told my total. The lady then asked me to pull forward to the next window, which is fine that has happened plenty of times before. As I sat there and waited, I thought to myself did they forget about me there was nobody else in the drive-thru only and one other person I could see inside. A different young lady came over to the window after about eight minutes of me sitting at the second window with no worker in sight. she open the window and ask what else from my order I was waiting for and I responded the only item in my order, and then I waited another five minutes to receive my order with a “here ya go”.
Food: 1
Service: 1
Jennifer Muller
Be careful ordering ice cream cakes here. The staff member who took my order tried very hard to ensure she had all the info for the cake I ordered and even called the manager out to verify they had all the info needed. The problem was when I went to pick up my 1/2 sheet cake it was 1/4 of a traditional sheet cake. So buyer beware..the cake was labeled to serve 8-12 (they wrote it on the box) but there was no way that cake would serve that many. When I inquired about it they said that was the time frame I was yo pick up (but they had clearly marked that pick up was at 10am)….long story to say they either don’t know sizes or their sizes are very different that what you have typically gotten when ordering a traditional cake at a bakery…no solution or remedy was offered…very disappointing.
S Bass
Drive Thru: can I help youMe: Yes, double scoop of pralines in a waffle cone.Drive Thru: ok anything elseMe: Yes, a waffle cone…Drive Thru: We are out of waffle conesMe: ok, I’ll have it in the waffle bowlDrive Thru: We’re out of waffle bowlsMe: Wait you just took the first order in a waffle bowl.Drive Thru: well , I misheard you, we’re out, would you like anything else?Needless to say, we got it in cups…and the scoops were small, lol. Active listening and customer service go a long way.
Janea' D.
I ordered Butter pecan on a cake cone and it was DELICIOUS! I almost went back for a second cone
Noe Van syckle
Never have bananas in stock
Crystal Y.
Couldn’t even get the donut selection right. Waited a while for one sandwich. Don’t make any sense. Will not be going there in the future.
L Hew
Everybody in there was working so hard! Their positive attitude is what really makes you want to come back on top of making yummy desserts ?! Laura served me for my birthday made me feel very welcome and apologized for the wait! Loved her customer service and I loved my treat! Thank you guys!
Tim Everett
Place closes at 10. Went in at 8-ish with my wife and three kids. One employee running around getting drive-thru orders, everyone else is cleaning up and putting stuff away. Mistook the drive-thru person for someone working the counter, she responded very gruffly "I'm drive-thru" and walked off. We waited around for about five minutes and nobody else addressed us. My wife and the kids exited, I hung around to look at the flavors so I could figure out what I was in the mood for, from some other place. The drive-thru lady must have forgotten I was part of the group that just left, and she immediately started smack-talking. "Well I guess they expected me to drop everything!" and "they can go to McDonalds if they want ice cream!". She then turns to me and asked if I wanted ice cream. By this time I was on my way out the door. I stopped and said "That was my wife you were just talking about. Our issue wasn't with you, although your attitude is pretty poor. It was the fact that we waited and literally nobody else was helping any customer. Someone could have at least said "we'll be with you in a moment."
Tim E.
Place closes at 10. Went in at 8-ish with my wife and three kids. One employee running around getting drive-thru orders, everyone else is cleaning up and putting stuff away. Mistook the drive-thru person for someone working the counter, she responded very gruffly "I'm drive-thru" and walked off. We waited around for about five minutes and nobody else addressed us. My wife and the kids exited, I hung around to look at the flavors so I could figure out what I was in the mood for, from some other place. The drive-thru lady must have forgotten I was part of the group that just left, and she immediately started smack-talking. "Well I guess they expected me to drop everything!" and "they can go to McDonalds if they want ice cream!". She then turns to me and asked if I wanted ice cream. By this time I was on my way out the door. I stopped and said "That was my wife you were just talking about. Our issue wasn't with you, although your attitude is pretty poor. It was the fact that we waited and literally nobody else was helping any customer. Someone could have at least said "we'll be with you in a moment."
Lariyah Hewitt
Everybody in there was working so hard! Their positive attitude is what really makes you want to come back on top of making yummy desserts ?! Laura served me for my birthday made me feel very welcome and apologized for the wait! Loved her customer service and I loved my treat! Thank you guys!
We Order ice cream the store is closing has no spoons wasn’t informed before my card was charged. The manger Chris customer service is very unprofessional. She said I can go find me a spoon for some where else that nobody else has had a problem going home getting one. And call the police. Didn’t want to give owner or manger name. Don’t want to give refund or my card. Once I just asked for refund to leave. She didn’t want to give me refund or ice cream.
Healing Place
Couldn’t even get the donut selection right. Waited a while for one sandwich. Don’t make any sense. Will not be going there in the future.
Erica Rascon
Arrived at 9:47 PM on Sunday night. The listing says they're open till 11 and there were people walking around inside but no one answered at the drive-through.
Mason Tannehill
Very confused why I came at 10pm and all Doors and the drive threw were closed. Website clearly says they close at 11pm.
Jeff Lambert
Always says they are out of cappucino blasts. Especially in afternoon and evening crew and you need to plan on waiting in line for 30 mins.
I went to the drive-through. I was one of two people in line when I got to the window I went to the drive-through. I was one of two people in line. When I got to the window I was towed my to total I was told my total. The lady then asked me to pull forward to the next window, which is fine that has happened plenty of times before. As I sat there and waited, I thought to myself did they forget about me there was nobody else in the drive-thru only and one other person I could see inside. A different young lady came over to the window after about eight minutes of me sitting at the second window with no worker in sight. she open the window and ask what else from my order I was waiting for and I responded the only item in my order, and then I waited another five minutes to receive my order with a “here ya go”.
Food: 1
Service: 1
Be careful ordering ice cream cakes here. The staff member who took my order tried very hard to ensure she had all the info for the cake I ordered and even called the manager out to verify they had all the info needed. The problem was when I went to pick up my 1/2 sheet cake it was 1/4 of a traditional sheet cake. So buyer beware..the cake was labeled to serve 8-12 (they wrote it on the box) but there was no way that cake would serve that many. When I inquired about it they said that was the time frame I was yo pick up (but they had clearly marked that pick up was at 10am)….long story to say they either don’t know sizes or their sizes are very different that what you have typically gotten when ordering a traditional cake at a bakery…no solution or remedy was offered…very disappointing.
Drive Thru: can I help youMe: Yes, double scoop of pralines in a waffle cone.Drive Thru: ok anything elseMe: Yes, a waffle cone…Drive Thru: We are out of waffle conesMe: ok, I’ll have it in the waffle bowlDrive Thru: We’re out of waffle bowlsMe: Wait you just took the first order in a waffle bowl.Drive Thru: well , I misheard you, we’re out, would you like anything else?Needless to say, we got it in cups…and the scoops were small, lol. Active listening and customer service go a long way.
I ordered Butter pecan on a cake cone and it was DELICIOUS! I almost went back for a second cone
Never have bananas in stock
Couldn’t even get the donut selection right. Waited a while for one sandwich. Don’t make any sense. Will not be going there in the future.
Everybody in there was working so hard! Their positive attitude is what really makes you want to come back on top of making yummy desserts ?! Laura served me for my birthday made me feel very welcome and apologized for the wait! Loved her customer service and I loved my treat! Thank you guys!
Place closes at 10. Went in at 8-ish with my wife and three kids. One employee running around getting drive-thru orders, everyone else is cleaning up and putting stuff away. Mistook the drive-thru person for someone working the counter, she responded very gruffly "I'm drive-thru" and walked off. We waited around for about five minutes and nobody else addressed us. My wife and the kids exited, I hung around to look at the flavors so I could figure out what I was in the mood for, from some other place. The drive-thru lady must have forgotten I was part of the group that just left, and she immediately started smack-talking. "Well I guess they expected me to drop everything!" and "they can go to McDonalds if they want ice cream!". She then turns to me and asked if I wanted ice cream. By this time I was on my way out the door. I stopped and said "That was my wife you were just talking about. Our issue wasn't with you, although your attitude is pretty poor. It was the fact that we waited and literally nobody else was helping any customer. Someone could have at least said "we'll be with you in a moment."
Place closes at 10. Went in at 8-ish with my wife and three kids. One employee running around getting drive-thru orders, everyone else is cleaning up and putting stuff away. Mistook the drive-thru person for someone working the counter, she responded very gruffly "I'm drive-thru" and walked off. We waited around for about five minutes and nobody else addressed us. My wife and the kids exited, I hung around to look at the flavors so I could figure out what I was in the mood for, from some other place. The drive-thru lady must have forgotten I was part of the group that just left, and she immediately started smack-talking. "Well I guess they expected me to drop everything!" and "they can go to McDonalds if they want ice cream!". She then turns to me and asked if I wanted ice cream. By this time I was on my way out the door. I stopped and said "That was my wife you were just talking about. Our issue wasn't with you, although your attitude is pretty poor. It was the fact that we waited and literally nobody else was helping any customer. Someone could have at least said "we'll be with you in a moment."
Everybody in there was working so hard! Their positive attitude is what really makes you want to come back on top of making yummy desserts ?! Laura served me for my birthday made me feel very welcome and apologized for the wait! Loved her customer service and I loved my treat! Thank you guys!
Restaurantji Recommends
We Order ice cream the store is closing has no spoons wasn’t informed before my card was charged. The manger Chris customer service is very unprofessional. She said I can go find me a spoon for some where else that nobody else has had a problem going home getting one. And call the police. Didn’t want to give owner or manger name. Don’t want to give refund or my card. Once I just asked for refund to leave. She didn’t want to give me refund or ice cream.
Couldn’t even get the donut selection right. Waited a while for one sandwich. Don’t make any sense. Will not be going there in the future.
Arrived at 9:47 PM on Sunday night. The listing says they're open till 11 and there were people walking around inside but no one answered at the drive-through.
Very confused why I came at 10pm and all Doors and the drive threw were closed. Website clearly says they close at 11pm.
Always says they are out of cappucino blasts. Especially in afternoon and evening crew and you need to plan on waiting in line for 30 mins.