Izumi Asian Bistro Cumming

This is my favorite sushi place! Very high quality.

Atmosphere: 5

Food: 5

Service: 5

This is not a PHO restaurant. I ordered pho here, it is basically water with fish sauce or salt, some sugar, and a scent of star anise. If the restaurant is not going to make pho the right way, then it shouldn’t have it on the menu. Please remove PHO off your menu. I am very disappointed with my order.

Food is fresh and streaming hot. Service was great, and the atmosphere was pleasant.

Amazing food!

Atmosphere: 5

Food: 5

Service: 5

Went in for a lunch special and was charged for dinner plate. My order was made wrong. When I informed the host she was very pleasant and offered to fix it. Then I noticed some charge discrepancies from what I was supposed to pay and what my account was charged for. Before they could re- make my order ,I requested to cancel my order. The manager, Jonathan came out aggressive and hostile to confront me about canceling my order as if I did not have the right to do so. When I informed him a second time that I would like to cancel my order he told me “ just don’t come back” I informed him that his Customer Service was so despicable I would never dream of coming back to this establishment.. I am glad I canceled my order because he might have dropped my food on the floor or spit in it with the way he was acting. When I received my voided ticket for my order, it was $10 less than what I originally paid. He then tried to argue that the transaction should be pending in my account from the incorrect order. Upon looking in my account, there was no pending transaction . The transaction had already went through once they dispensed the incorrect order. He then told me to come back if the transaction did not reverse. The worst service I have ever had at this establishment. The host was more pleasant than the manager. I wonder how he treats his staff If he treats paying customers like this. I will be filing a police report for theft if my funds are not fully returned as I have canceled my order and not left with the product.

Atmosphere: 5

Food: 3

Service: 1

I have lived in Cumming for a little over three years and Izumi has been my go to sushi restaurant. I used to go with my ex girlfriend quite often and usually after 9 and close to closing given the nature of our jobs. Never felt rushed, never an attitude from wait staff, never a problem with drinks from the bar or food. Tonight was quite different.

We arrived for dinner about 9:15. We’d already looked at the menu and knew basically what we wanted. My girlfriend went to the bathroom but as soon as we were seated I put in an order for appetizers and drinks. I was met with stink face from our server who immediately informed me that the kitchen closed at 9:30 and we needed to have our food in by then. Immediately we felt rushed to get our orders in and devoured. She never smiled at any point or seemed interested in engaging with us. Even when she brought the to go box at the end she just sort of dropped it on the plates in the middle of the table. We were informed that the bar closed at 9:45 when we ordered another beer at 9:44. Everything just seemed very abrupt.

I get it… people want to go home. I’ve worked in the service industry at many points in my life, so I know how you feel at the end of the day. However, when I’m dropping well over $100 bucks on a meal at a restaurant that I have selected from other options in the area (I’m sure Outback would have been happy to see us) and you are expected to get a 20% tip you can at least pretend a little, maybe? Or just simply say that you aren’t seating anyone after 9:15.

The quality food was great as always, but honestly that alone isn’t enough to bring me back. There are too many good places to get sushi (and many less expensive) in the general area. You wanted to make sure we knew you were put out waiting on us, but you really let us know you don’t need our business in the future.

Atmosphere: 2

Food: 5

Service: 2

Fast friendly service. Love the Cucumber salad! Had several rolls including Salmon Kali and Caribbean.

Atmosphere: 5

Food: 5

Service: 5

Amazing sushi and hibachi! Great for lunch and/or dinner

Atmosphere: 5

Food: 5

Service: 5

I'm just a damn ole truck driver parking for the night at Walmart. Seen this place and I tell y'all what... EVERYTHING I got was on point delicious 🤤. Fast service no issues and that little hottie at the front desk is a little sweetheart. I'll definitely be coming back next time I'm in town 👍👍👍👍

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak

Sushi is good, service is good. Only problem I have is people vacuuming while we’re sitting there still eating. Not good.

Atmosphere: 3

Food: 4

Service: 4

Izumi has great offerings for many different styles of food whether you like sushi, fried rice, noodles dishes, or just interested in appetizers/drinks! Izumi had my favorite calamari, very unique style of serving calamari and very delicious. I have been back many times! Their sushi is always fresh, flavorful, and definitely worth the price! I enjoy getting a Moscow mule, as the drinks are a great pairing with your meal!

Atmosphere: 5

Food: 5

Service: 5

Very good experience overall - not sure why it isn’t rated higher.

Friends of ours recommended we eat here last night based on their experience. They too were surprised at only 4.1 stars. We were seated right away, our apps and mains came out hot, fresh and correct plus we never wanted for refills on our drinks. You literally couldn’t ask for more.

I would definitely go back to try other things.

Atmosphere: 5

Food: 5

Service: 4

After many years coming to cumming Izumi to a good quality food, I sadly share my very last and recent experience from our last 2 orders, the quality of the food change drastically and the prices keep going up...
Hopefully this is check and everything go back as it was at least to justify the prices.

Atmosphere: 5

Food: 3

Service: 5

My boyfriend and I came here after church because we’ve had great experiences in the past, but this visit was very disappointing. We were seated right away, but it took quite a while for our server to greet us. I ordered the shrimp pho, and my boyfriend ordered the sesame chicken he usually enjoys, but this time his dish had a strong smell that made it hard for him to eat.

While we were there, no one checked on our table to ask how the food was or if we needed anything. We eventually had to ask another staff member for help because our server hadn’t returned. The restaurant was not very busy, so the lack of attention was surprising.

After we paid (we chose not to leave a tip due to the experience), the server confronted us and questioned why we hadn’t tipped. When we explained we were unhappy with the food and service, she became defensive and told us that if we didn’t like it, we shouldn’t eat there. This interaction felt unprofessional and disrespectful.

We’re disappointed because we’ve enjoyed this restaurant before, but this visit did not meet the standards we expected.

Atmosphere: 1

Food: 1

Service: 1

Izumi turned out to be our family’s favorite Asian restaurant. We love the ambiance, the friendly staff, and the dishes.
Highlight is their vegan menu.

Atmosphere: 5

Food: 5

Service: 5