I arrive at 8:45p tried to order 2 cups of hot coffee. The gentleman comes back and say they are out of coffee. If I could give a zero, I would have they should be written up
Service: 1
Ganesh Kumar
That was on weekday evening , but still empty though. Quality of food is still good. Limited parking only.
Atmosphere: 4
Food: 5
Service: 5
Emily Grimes
Took them 20 minutes to work on a mobile order. People that came in after me, got their food before me. They were rude and super slow. Don’t go there.
Atmosphere: 1
Food: 1
Service: 1
kendra carter
Weird in lobby bout 8 minutes.... had to call the phone to get my order taken. She must was in her own world bc she rang me up for stuff I didn't I ask for. Then acted irritable once she had to give me a refund 🙄 I'm still trying to understand why people work in place they have to deal with customers if they really not in the mood to deal with customers.
Atmosphere: 1
Food: 1
Service: 1
benny frank
Worst Dunkin’ I have been to. Everyone playing around ignoring customers like we don’t have to work, including the manager. I had to wait for a guy to come out the bathrooms and assist me and I had to ask him to wash his hands unfortunately. The refund was due to them not steaming my coffee like I asked. Horrible service and lazy staff I’ll never go back
Maddy Hyde
I placed a mobile order 10 min in advanced before I arrived and it still wasn’t done. Then waited an additional 7 minutes for it to be brought out…
Atmosphere: 3
Food: 4
Service: 2
Benjamin Mitchell
It’s Dunkin’ all good
Atmosphere: 4
Food: 3
Service: 3
Cecelia Marino
I placed a mo they order for my service meeting This location is fast and efficient They get me on my way quick with hot coffee and fresh donuts Always pleasant staff
Atmosphere: 5
Food: 5
Service: 5
Brianna Black
every single time i’ve come here there’s been some sort of awkwardness or odd experience. but let’s just talk about what happened 20 minutes ago. my partner came to the drive thru and we tried to order two $6 meal deals and that’s all. about 4 times during us trying to order this, the man taking our order would all of a sudden begin talking to other people like his coworkers bossing them around annoyed about giving the customer their order and the window and saying something about their coworker trying to give the customer the wrong order. he repeated my coffee order wrong 4 times in a row and didn’t confirm with me that it was what i said then told us the total and to come forward. he said the total was $19 and some change. two $6 meal deals wouldn’t equal $19… the person in front of us looked like they’d been there a while and was most likely the customer they were speaking among themselves about. after waiting for 10min we knew it wasn’t worth waiting because i had such a strong feeling that my order was going to be completely wrong. i used to work here. i know that when someone says medium iced coffee with caramel cream and sugar that it’s not hard to comprehend. that’s the most ordered drink they have. anyways, we had the person behind us in the drive thru reverse their car for us so we could drive away. this location is so close to where i live but now i don’t want to go back because i feel like it’s such a waste of time. and this was just today’s experience. if i said anything about the other times this would be much longer and i don’t feel like typing all that
Service: 1
Kina
I have never checked the reviews for a DUNKIN before but I had to see if it was only me. You have to order twice at the speaker and then two more times at the window because they can’t be bothered to listen the first few times for what your order is.. The wait? With 2 cars in front, we waited for 35 minutes for 2 6$ meal deals. Of course at the window after ordering again they tell us they don’t have what we ordered. The car in front of us reversed back and got out, walked to the window because they forgot stuff 😂 I don’t blame him! How hard is it to make coffee and donuts really
Ended up walking out ...not a great selection and it smelled if cigarette smoke in there.
Atmosphere: 1
Food: 1
Service: 1
Oresha Peete
Holly is a terrible manager and needs to be demoted and retrained on etiquette and customer service. If it's one thing I've learned in life, its not to piss off people who deal with your food. I'm not sure why I deserved her attitude for asking politely for my order to be corrected. Mobile order, 25ct munchkins, all glaze. I received glazed and powder. I returned it to the girl at the window, and she asked Holly for guidance. Instead of remaking it, Holly told the girls to remove the powder donuts and replace them with the missing glaze. Got the box back and of course there is still powder all over the donuts. I asked for them to remake it and Holly tells me all the donuts have a little powder. Untrue and what I received, was not a little powder. This is not my first time ordering munchkins. She also informs me that they will have to throw it away. Not sure how that's my problem when my order was submitted correctly and they messed it up. After she slammed her hands on the counter, she told me to pull up and she would bring out. I refused to pull up because of past experiences where I ended up having to go inside and retrieve my order that was supposed to be delivered to me. I did not want to risk the wait since I had my child in the back seat and it was raining. So I drove off verbally telling them to keep the money and the donuts. So now HOLLY doesn't have to throw them away. You're welcome. I won't be back. She has anger issues and I don't trust people like her to handle my food.
Atmosphere: 1
Food: 1
Service: 1
Faith
It’s obvious a lot of the workers here don’t care. They’re hardly engaging, not very friendly, and tend to mess up orders or take way too long. Please hire better people.
Atmosphere: 1
Food: 1
Service: 1
Dean Gill
Service and availability of products have suffered. People working there are without emotion to your needs. Our of products before 11 am..needs major issues fixed by corporate. Horrible overall.
Atmosphere: 1
Food: 2
Service: 1
Trenton Topping
Ordered a strawberry lemonade refresher and it was so sweet it made my stomach hurt. I love sweet Tea that's overly sweet but this was something else entirely.
I arrive at 8:45p tried to order 2 cups of hot coffee. The gentleman comes back and say they are out of coffee. If I could give a zero, I would have they should be written up
Service: 1
That was on weekday evening , but still empty though. Quality of food is still good. Limited parking only.
Atmosphere: 4
Food: 5
Service: 5
Took them 20 minutes to work on a mobile order. People that came in after me, got their food before me. They were rude and super slow. Don’t go there.
Atmosphere: 1
Food: 1
Service: 1
Weird in lobby bout 8 minutes.... had to call the phone to get my order taken. She must was in her own world bc she rang me up for stuff I didn't I ask for. Then acted irritable once she had to give me a refund 🙄 I'm still trying to understand why people work in place they have to deal with customers if they really not in the mood to deal with customers.
Atmosphere: 1
Food: 1
Service: 1
Worst Dunkin’ I have been to. Everyone playing around ignoring customers like we don’t have to work, including the manager. I had to wait for a guy to come out the bathrooms and assist me and I had to ask him to wash his hands unfortunately. The refund was due to them not steaming my coffee like I asked. Horrible service and lazy staff I’ll never go back
I placed a mobile order 10 min in advanced before I arrived and it still wasn’t done. Then waited an additional 7 minutes for it to be brought out…
Atmosphere: 3
Food: 4
Service: 2
It’s Dunkin’ all good
Atmosphere: 4
Food: 3
Service: 3
I placed a mo they order for my service meeting
This location is fast and efficient
They get me on my way quick with hot coffee and fresh donuts
Always pleasant staff
Atmosphere: 5
Food: 5
Service: 5
every single time i’ve come here there’s been some sort of awkwardness or odd experience.
but let’s just talk about what happened 20 minutes ago.
my partner came to the drive thru and we tried to order two $6 meal deals and that’s all.
about 4 times during us trying to order this, the man taking our order would all of a sudden begin talking to other people like his coworkers bossing them around annoyed about giving the customer their order and the window and saying something about their coworker trying to give the customer the wrong order.
he repeated my coffee order wrong 4 times in a row and didn’t confirm with me that it was what i said then told us the total and to come forward. he said the total was $19 and some change. two $6 meal deals wouldn’t equal $19…
the person in front of us looked like they’d been there a while and was most likely the customer they were speaking among themselves about. after waiting for 10min we knew it wasn’t worth waiting because i had such a strong feeling that my order was going to be completely wrong. i used to work here. i know that when someone says medium iced coffee with caramel cream and sugar that it’s not hard to comprehend. that’s the most ordered drink they have.
anyways, we had the person behind us in the drive thru reverse their car for us so we could drive away. this location is so close to where i live but now i don’t want to go back because i feel like it’s such a waste of time.
and this was just today’s experience. if i said anything about the other times this would be much longer and i don’t feel like typing all that
Service: 1
I have never checked the reviews for a DUNKIN before but I had to see if it was only me. You have to order twice at the speaker and then two more times at the window because they can’t be bothered to listen the first few times for what your order is.. The wait? With 2 cars in front, we waited for 35 minutes for 2 6$ meal deals. Of course at the window after ordering again they tell us they don’t have what we ordered. The car in front of us reversed back and got out, walked to the window because they forgot stuff 😂 I don’t blame him! How hard is it to make coffee and donuts really
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Ended up walking out ...not a great selection and it smelled if cigarette smoke in there.
Atmosphere: 1
Food: 1
Service: 1
Holly is a terrible manager and needs to be demoted and retrained on etiquette and customer service. If it's one thing I've learned in life, its not to piss off people who deal with your food. I'm not sure why I deserved her attitude for asking politely for my order to be corrected. Mobile order, 25ct munchkins, all glaze. I received glazed and powder. I returned it to the girl at the window, and she asked Holly for guidance. Instead of remaking it, Holly told the girls to remove the powder donuts and replace them with the missing glaze. Got the box back and of course there is still powder all over the donuts. I asked for them to remake it and Holly tells me all the donuts have a little powder. Untrue and what I received, was not a little powder. This is not my first time ordering munchkins. She also informs me that they will have to throw it away. Not sure how that's my problem when my order was submitted correctly and they messed it up. After she slammed her hands on the counter, she told me to pull up and she would bring out. I refused to pull up because of past experiences where I ended up having to go inside and retrieve my order that was supposed to be delivered to me. I did not want to risk the wait since I had my child in the back seat and it was raining. So I drove off verbally telling them to keep the money and the donuts. So now HOLLY doesn't have to throw them away. You're welcome.
I won't be back. She has anger issues and I don't trust people like her to handle my food.
Atmosphere: 1
Food: 1
Service: 1
It’s obvious a lot of the workers here don’t care. They’re hardly engaging, not very friendly, and tend to mess up orders or take way too long. Please hire better people.
Atmosphere: 1
Food: 1
Service: 1
Service and availability of products have suffered. People working there are without emotion to your needs. Our of products before 11 am..needs major issues fixed by corporate. Horrible overall.
Atmosphere: 1
Food: 2
Service: 1
Ordered a strawberry lemonade refresher and it was so sweet it made my stomach hurt. I love sweet Tea that's overly sweet but this was something else entirely.
Atmosphere: 1
Food: 1
Service: 1
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