Krystal

1291 Merchants Dr, Dallas
(770) 445-9223

Recent Reviews

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John Austin

This place opened when I was in high school so it's a bit nostalgic. However, they have an 80% failure rate for my visits and I only get the same two items each time. 1 Krystal chickbad cheese & 1 double-cheese off grill add ketchup. Despite it only being these same two items each time, 80+% of the time they mess it up.

Atmosphere: 2

Food: 3

Service: 3

Chad Ls

5 for $8.99 now....... the sandwiches smell like garbage. I got a 12 count sack full. I truly hope they go out of business

Atmosphere: 3

Food: 1

Service: 3

Kristina Moreno

What a great day from the griller there today!!!! Its been a minute since I've had Krystals and this was so good it took me all the way back to summer time goodness. Thank you all team Dallas Krystals!

Atmosphere: 5

Food: 5

Service: 5

Kristina Moreno (MAK Services)

Just ordered thru doordash, whomever is on the grill today deserves a MICHELIN STAR, these are the Best Krystals I've had in a long long time! Thank you for reminding me what an incredible brand you are!

Atmosphere: 5

Food: 5

Service: 5

Misty Dempsey

I think they need more employees... they weren't awful... but I think between the 2 employees they did fantastic... Just slow from the lack of help... Just saying... I could be wrong... but idk

Allyson silanskas

I pulled to Get some lunch I smelled weed in the back of the restaurant. Oh that’s a great example of a great work ethic. Crazy do better.

Atmosphere: 1

Food: 5

Service: 1

Donna Kennedy

The food and service was good and my husband and I enjoyed it

Atmosphere: 5

Food: 5

Service: 5

frank Jet

Says closing at 11pm. Went to the drive through at 10pm. Employees shutoff all light outside of store while laughing from the inside. Trash employees. Wont stop there again.

Atmosphere: 1

Service: 1

Scott McClellan

3pm. Only 2 staff members on duty. Drive up order took 15min. Burgers were smothered in mayo. (I asked for light mayo). I was ignored while they prepared an APP order. I was there, the APp order had not arrived. No urgency or customer relations.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Chili Cheese Pup

LATONYA SEAYS

Everything hot and fresh

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chili Cheese Fries, Cheese Krystal

Sandi Martin

I got 3 Krystal’s, chili, and medium coke. $12!!! The Krystal’s were cold and had hard bread. The chili was burnt and tasted terrible. It even had burnt pieces in it. Won’t be back.

Atmosphere: 3

Food: 1

Service: 3

Jeremy Graham

Ordered 2 of the 24 pack steamers with no cheeses $60 worth of food. Waited in line 25 minutes before getting to the drive thru window, just to be told by Cazh after taking our money to pull forward and we will bring you your order. it took them another 25 mins to bring us our food, and guess what the food was freaking cold, yes I said cold. This place used to be a great spot to eat at. But now the service is terrible and the food is horrible, Will never return here again. What a shame.

Atmosphere: 1

Food: 1

Service: 1

John (JeckledTV)

Walked up 10 minutes before closing for a doordash order and they just give me the side-eye.

Atmosphere: 1

Food: 1

Service: 1

charity crane

I did a Postmates and Krystal ‘s messed up my order. I ordered two original chicken Krystal chicks and they gave me the wrong sandwiches because I know this particular sandwich does not have cheese. They also gave me the spicy chicken which I cannot have spicy food and my food was tasted stale like it was old. I will not be visiting the store again.

Atmosphere: 1

Food: 1

Service: 2

Donald Drew (DonWuan)

The place is just anti fresh. About once a month, kids ask for Krystal's. Live about 1 miles away.

I can ask for fresh fries in 20 different nice ways and it's always cold. Chicken is always stringy/chewy.

Food is just consistently trash every time.

Atmosphere: 3

Food: 1

Service: 1

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