The pizza was not that great- it was ok but the customer service was stellar! I took the time to leave this review because the 2 male employees that completed my order were memorable, professional and left a great impression! Especially the older male employee! I appreciate professionalism and excellent service! People work hard and excellent work needs to be praised! Thank you!
Atmosphere: 4
Food: 3
Service: 5
Jak Madigan
Michael, Andrea, and Brendan took great care of me after a third party delivery service got lost even after me giving him additional directions and cancelled my family's order. Thanks, y'all!
Service: 5
Dennis Holmes
When addressing my issues with my delivery the Shift lead hung up on my face stating she doesn’t do refunds. Poor customer service.
Jon Tucker
Below is a copy of the email I sent to the email address given on other reviews. I placed my order at 6:31 PM June 1, 2025. It is 8:55 PM, and my order has not been delivered. Doordash was supposed to deliver the order. At 7:32, they noted my order was cancelled. I called the store, and it took 2 calls before someone answered. The person who answered my call was unable to assist me. They then transferred me to another person in a call center. The person at the call center put me on hold and called the store; the store did not answer her call. While on hold, the website said my order was delivered at 8:02. She told me the order must be on the way, and she would credit me $10 on my next purchase. A credit of $10 means nothing when you have charged me $31.16 for an order that never arrived. I have received no response from the owner.
Service: 1
Jeff Morgan
Price online and in the store was $8.00 cheaper that what I was charged. Bait and switch. When confronted, they told me to contact Pizza Hut. I did, and have not been contacted back. IF you decide to order from this PH, check your receipt before you pay. UPDATE: Pizza Hut sent me a nice concerned reply that a member of the management team will get back to me in 3 day. Nothing yet after 2 weeks. But there reply makes it looks good on the review.
Atmosphere: 2
Food: 2
Service: 1
Michael Whaley
If I can rate lower I would… I hate this place … ordered 2 large pizza … was not by the time it was said it would be, Manager is rude and not into customer service
Atmosphere: 1
Food: 1
Service: 1
Ace Taylor
I gave 2 stars because I feel sorry for them for not knowing how to make a pizza. I have to go to Atlanta to get a decent pizza.
Atmosphere: 2
Food: 2
Service: 3
Fadia
3 of my pizzas were burnt and cold . I spent $62 on pizza they should be edible
Food: 1
Brittany remole
Cannot get ahold of anyone to get our refund for our order that was never delivered (which we checked on our ring camera). Phone just rings and rings or sends you back to the call center. Will not order from Pizza Hut again. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
BroomeDoe
A gentleman by the name of Brenton went above and beyond to get me my order . If you guys want any advice on how to better your store . Hire more
I can’t seem to select below 1 star but this has to be the worst experience of my life! I had placed an order and during pick up I was told there is no food left and so my order won’t be ready. I didn’t receive a notification (it was already an hour after my order was placed). The store manager or the employee was so rude and condescending. She was neither apologetic about the mistake and further offered no support with information about cancellation or refund.
When I called Pizza Hut to report this and get my refund, they said I have to speak with the same manager to receive my refund. After repeatedly calling them I receive no response.
So I didn’t get my food or money tonight. Will never visit a Pizza Hut ever again. Good luck if you’re visiting this location.
Atmosphere: 1
Food: 1
Service: 1
Chris Burns
This location appears to struggle with being the only store for miles, and thus super busy, and being frequently understaffed. The food is good (standard Pizza Hut faire), but the wait time for carryout is very long.
Atmosphere: 4
Food: 4
Service: 3
mallory h
food took over an hour past expected “ready” time. the employees were very rude wouldn’t answer anyone trying to get in contact with them. there was 15+ people in the tiny waiting room all with the same problem and the employees wouldn’t even answer the phone that kept ringing. very poor experience and will never be coming back here.
Atmosphere: 1
Food: 1
Service: 1
PaTrice Bain
We were extremely dissatisfied with the pizza. It was overcooked and hard. I requested for the pizza to NOT be square cut and it was square cut anyway. It was not double pepperoni as I ordered and paid for, it looked more like regular pepperoni instead of double. The crust was hard and crumbling like crackers and the cheese and pepperoni was overcooked. I tried calling the restaurant but I couldn't reach the local store the call kept routing to the customer service order taking line. I'm very disappointed. It ruined dinner. Will not order from them again
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Pepperoni Pizza
Zero_525
Guess they were having system issues when I went to get my pizza. Had to wait even though the app said my food was ready for pick up. Even then, there was more confusion on one of the items I ordered being ready. I would recommend another location until they have their process together.
The pizza was not that great- it was ok but the customer service was stellar! I took the time to leave this review because the 2 male employees that completed my order were memorable, professional and left a great impression! Especially the older male employee! I appreciate professionalism and excellent service! People work hard and excellent work needs to be praised! Thank you!
Atmosphere: 4
Food: 3
Service: 5
Michael, Andrea, and Brendan took great care of me after a third party delivery service got lost even after me giving him additional directions and cancelled my family's order. Thanks, y'all!
Service: 5
When addressing my issues with my delivery the Shift lead hung up on my face stating she doesn’t do refunds. Poor customer service.
Below is a copy of the email I sent to the email address given on other reviews. I placed my order at 6:31 PM June 1, 2025.
It is 8:55 PM, and my order has not been delivered. Doordash was supposed to deliver the order. At 7:32, they noted my order was cancelled. I called the store, and it took 2 calls before someone answered. The person who answered my call was unable to assist me. They then transferred me to another person in a call center. The person at the call center put me on hold and called the store; the store did not answer her call. While on hold, the website said my order was delivered at 8:02. She told me the order must be on the way, and she would credit me $10 on my next purchase. A credit of $10 means nothing when you have charged me $31.16 for an order that never arrived.
I have received no response from the owner.
Service: 1
Price online and in the store was $8.00 cheaper that what I was charged. Bait and switch. When confronted, they told me to contact Pizza Hut. I did, and have not been contacted back. IF you decide to order from this PH, check your receipt before you pay. UPDATE: Pizza Hut sent me a nice concerned reply that a member of the management team will get back to me in 3 day. Nothing yet after 2 weeks. But there reply makes it looks good on the review.
Atmosphere: 2
Food: 2
Service: 1
If I can rate lower I would… I hate this place … ordered 2 large pizza … was not by the time it was said it would be, Manager is rude and not into customer service
Atmosphere: 1
Food: 1
Service: 1
I gave 2 stars because I feel sorry for them for not knowing how to make a pizza. I have to go to Atlanta to get a decent pizza.
Atmosphere: 2
Food: 2
Service: 3
3 of my pizzas were burnt and cold . I spent $62 on pizza they should be edible
Food: 1
Cannot get ahold of anyone to get our refund for our order that was never delivered (which we checked on our ring camera). Phone just rings and rings or sends you back to the call center. Will not order from Pizza Hut again. Terrible service.
Atmosphere: 1
Food: 1
Service: 1
A gentleman by the name of Brenton went above and beyond to get me my order . If you guys want any advice on how to better your store . Hire more
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I can’t seem to select below 1 star but this has to be the worst experience of my life! I had placed an order and during pick up I was told there is no food left and so my order won’t be ready. I didn’t receive a notification (it was already an hour after my order was placed). The store manager or the employee was so rude and condescending. She was neither apologetic about the mistake and further offered no support with information about cancellation or refund.
When I called Pizza Hut to report this and get my refund, they said I have to speak with the same manager to receive my refund. After repeatedly calling them I receive no response.
So I didn’t get my food or money tonight. Will never visit a Pizza Hut ever again. Good luck if you’re visiting this location.
Atmosphere: 1
Food: 1
Service: 1
This location appears to struggle with being the only store for miles, and thus super busy, and being frequently understaffed. The food is good (standard Pizza Hut faire), but the wait time for carryout is very long.
Atmosphere: 4
Food: 4
Service: 3
food took over an hour past expected “ready” time. the employees were very rude wouldn’t answer anyone trying to get in contact with them. there was 15+ people in the tiny waiting room all with the same problem and the employees wouldn’t even answer the phone that kept ringing. very poor experience and will never be coming back here.
Atmosphere: 1
Food: 1
Service: 1
We were extremely dissatisfied with the pizza. It was overcooked and hard. I requested for the pizza to NOT be square cut and it was square cut anyway. It was not double pepperoni as I ordered and paid for, it looked more like regular pepperoni instead of double. The crust was hard and crumbling like crackers and the cheese and pepperoni was overcooked. I tried calling the restaurant but I couldn't reach the local store the call kept routing to the customer service order taking line. I'm very disappointed. It ruined dinner. Will not order from them again
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Pepperoni Pizza
Guess they were having system issues when I went to get my pizza. Had to wait even though the app said my food was ready for pick up. Even then, there was more confusion on one of the items I ordered being ready. I would recommend another location until they have their process together.
Atmosphere: 1
Food: 3
Service: 1
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