Great American Cookies

Do NOT do business with the Richardson Tx (State St) Great American Cookies location! I’m a full-time working mom of 3, and I placed an online order for my daughter’s birthday cake, intending to pick it up Friday, August 1st. I later realized I had accidentally selected the wrong pickup date (same-day), so I called the store on Monday to explain the honest mistake. The woman who answered casually said, “Oh, are you the Scooby Doo cake?”—so they clearly knew the order hadn’t been picked up. I apologized and asked why no one had called me. She claimed someone did, but I never received a missed call or voicemail. She said she'd talk to the owner and call me back. A man later called to say there was nothing they could do—no remake, no refund, no credit. Just come get a two-day-old cake if I wanted. I asked for the owner to call me directly. Still no response. This is an unacceptable way to treat a customer, especially when dealing with a child’s birthday. The complete lack of professionalism, empathy, and accountability is astounding. I will never return to this location

I am so disappointed in the cookie cake I received from the Stillwater Oklahoma store. I ordered the custom cake 6 days ago. I showed the employee example pictures of Squishmallow themed cookie cakes. They said they could definitely do that and even asked if there were specific Squishmallows I wanted on it. When I picked it up today I was shocked. The examples used pastel colors, but the cake I picked up only used white and hot pink. There were two characters on it that I assume were supposed to be Squishmallows, but looked nothing like any Squishmallow I’ve ever seen. And to top it off the cake wasn’t even fully baked and was still doughy. 0/5 stars. I do not recommend.

Fast and friendly service with a smile on their faces! Really kind people, delicious and beautiful cake! Love it!

Wendy the manger at the Dalton, GA location and her team do an amazing job! Thanks for being a part of my graduation celebration! You guys are the best! Freshest cookie cakes ever!

There was a mixup with our order and no hassle it was remade immediately with no charge. Outstanding customer care. 5 star all the way!!

We love getting our cookie cakes from here! Everyone is so nice and easy to work with, they understand what you want and make it just how you want it or better!! We get cakes from here multiple times a year and every single one is perfect! We are a dye free family so we get our cakes with just brown and white icing and I love not having to stress over a cake! Here is just two of the many we’ve gotten!

Really good

Wendy and her team always go above and beyond. I told them the theme of the party and sent a picture of the plates and asked if they could do something to match. They did a wonderful job and outdid themselves, per usual!

I ordered a cookie for my sister wedding and it was beautiful!! Thank you for making it beautiful for her day today! I would give 10 stars today!!

My favorite cookie place!!

Very kind and fast.

Great service and great cookies! The staff and Ms. Wendy always make sure we are taken care of. They go the extra mile and are always patient with my kiddos and I. Thank you!

We use Great American Cookie company in Dalton EVERY YEAR! Wendy and her team ALWAYS does amazing and never disappoints!! This year her team member Brandi decorated my son’s birthday cookie cake and we LOVED it! So much talent and they are the friendliest people ever! Great customer service!

Wendy and the girls have done cookies for me and my family for years !! And they are always the best!! Even when I lived in Tennessee I would make the drive to this specific location for cakes!! They always turn out perfect and always come through even on short notice! ( and I’m always on short notice lol) thank yall!!

Once again the Great American Cookie Company in the Dalton Mall has done a fantastic job with our cookie order. Wendy and her staff always do an excellent job.