Great American Cookies

Ordered a cookie for a birthday today. My phone says it’s dated for today they say their receipt for tomorrow all because they don’t have a decorator today. Tells me I can have the cookie tomorrow WHEN I CLEARLY NEEDED IT FOR TODAY. Then tells me I can’t even have a refund because it was a preorder but they haven’t even made it so why can’t it be cancelled and refunded? Why did the website let me order it for today? I get at least 6 cookie cakes a year from here and never will again!!! This was the Davenport Iowa location

We got one of your cookies for our 13 year olds birthday and turned out wonderfully in design and taste. We will definitely be back!

I was not impressed with American Cookie Company in Mandeviile , La. I. Bought a $71.00 square cookie cake with the fish decoration on it. Just one big fish !!! On the web site it was $59.00. At the store the same cake was $71.00. Was not even fresh. Very disappointed. Everyone asked where it came from so they know not to get one from there The best part is I called and that was 4 days ago and the manager was supposed to call me back. Her name is Katie so I was told. I’m not calling back again but leaving a bad review. I would think I should have gotten a call by now but shows that this manager doesn’t care. I will never order from them again. At least not the location in Mandeville,La

Thank you so much Brandi for making this delicious cookie cake. The deer on the cake was so outstanding. My son loved it!! You are a talented lady.

Brandi did an excellent job with my birthday cake! I loved each detail, and the cake tasted amazing! Would recommend this location :)

I am so impressed with the manager Nicole at the Arnold Blvd., Lafayette, LA store. There was a mixup in our order and she took care of everything we needed in a very positive and helpful way! I bring my grandchildren there often for ice cream and or cookies. The staff is always very attentive, smiling and helpful. We order cakes from there all the time, and they are always made fresh and delicious! Awesome store! Awesome management! Awesome staff! Great for Lafayette, Louisiana!

Do NOT do business with the Richardson Tx (State St) Great American Cookies location! I’m a full-time working mom of 3, and I placed an online order for my daughter’s birthday cake, intending to pick it up Friday, August 1st. I later realized I had accidentally selected the wrong pickup date (same-day), so I called the store on Monday to explain the honest mistake. The woman who answered casually said, “Oh, are you the Scooby Doo cake?”—so they clearly knew the order hadn’t been picked up. I apologized and asked why no one had called me. She claimed someone did, but I never received a missed call or voicemail. She said she'd talk to the owner and call me back. A man later called to say there was nothing they could do—no remake, no refund, no credit. Just come get a two-day-old cake if I wanted. I asked for the owner to call me directly. Still no response. This is an unacceptable way to treat a customer, especially when dealing with a child’s birthday. The complete lack of professionalism, empathy, and accountability is astounding. I will never return to this location

I am so disappointed in the cookie cake I received from the Stillwater Oklahoma store. I ordered the custom cake 6 days ago. I showed the employee example pictures of Squishmallow themed cookie cakes. They said they could definitely do that and even asked if there were specific Squishmallows I wanted on it. When I picked it up today I was shocked. The examples used pastel colors, but the cake I picked up only used white and hot pink. There were two characters on it that I assume were supposed to be Squishmallows, but looked nothing like any Squishmallow I’ve ever seen. And to top it off the cake wasn’t even fully baked and was still doughy. 0/5 stars. I do not recommend.

Fast and friendly service with a smile on their faces! Really kind people, delicious and beautiful cake! Love it!

Wendy the manger at the Dalton, GA location and her team do an amazing job! Thanks for being a part of my graduation celebration! You guys are the best! Freshest cookie cakes ever!

There was a mixup with our order and no hassle it was remade immediately with no charge. Outstanding customer care. 5 star all the way!!

We love getting our cookie cakes from here! Everyone is so nice and easy to work with, they understand what you want and make it just how you want it or better!! We get cakes from here multiple times a year and every single one is perfect! We are a dye free family so we get our cakes with just brown and white icing and I love not having to stress over a cake! Here is just two of the many we’ve gotten!

Really good

Wendy and her team always go above and beyond. I told them the theme of the party and sent a picture of the plates and asked if they could do something to match. They did a wonderful job and outdid themselves, per usual!

I ordered a cookie for my sister wedding and it was beautiful!! Thank you for making it beautiful for her day today! I would give 10 stars today!!