So now there has been a corporate report made I want to post about a scary thing that happened to me; well us last night… we stopped at sonic on Airport road in Dalton last night for something sweet. I had ordered a brownie blast and Kevin ordered a strawberry cheesecake milkshake. We received our items and his milkshake was full of salt. Almost like they dumped a container of it in the botoom of his shake; when we asked for a replacement they said they wouldn’t be doing so… (this isn’t the scary part). So I began to eat my brownie blast and low and behold. They had also put in Reese cups or soemthing with peanut butter and I begin to have an immediate severe allergic reaction…. Come to find out it was full of peanut butter stuff in the bottom; I spoke with management this morning which result in my getting cussed out it. Called a liar. And was told it was probably the employees just playing a prank. When I asked for corporates number she gave me her husbands phone number which was a 706 area code; I knew right then she hadn’t gave me what I asked for. So I called the other store and got it and made a report. The woman from corporate has already emailed me and checked in on me and such and giving me updates of my report; which I greatly appreciate; however. This manager at the sonic this morning did not handle this at all how she should have; and if your employees are playing pranks like that; then you need to get a stop put to it. Not laugh about it and try to excuse it. Also I’ve always been able to eat their brownie things. I know things can become cross contaminated; but this wasn’t the case. They put brownies and chocolate peanut butter chunks both in it when it wasn’t asked for. I’m highly upset; and thankfully we were able to get medicine in me quickly or it would’ve been a whole different story today!
Caro Chávez
They take forever with the food and to take our order
Atmosphere: 2
Food: 3
Service: 1
Blake Duarte
If I could give a zero star review I would. Pushed the red button 10 times and didn't get an answer. Went to the drive thru and same thing, no response.
Atmosphere: 1
Food: 1
Service: 1
Lee Austin
Food was awesome and Maria is great
Atmosphere: 5
Food: 5
Service: 5
Bryson Thompson
Worst sonic I’ve ever been to just because of the service getting yelled at through the drive-through window because she couldn’t hear my order was not on my bucket list for tonight. She had the worst attitude that I’ve ever heard out of somebody that works at fast food. I understand there’s gonna be bad nights, but yelling at customers because you can’t hear their order is not acceptable.
Atmosphere: 1
Food: 4
Service: 1
Paul Creel
Burgers and buns was covered in grease and missing bacon fries were burnt
Atmosphere: 3
Food: 1
Service: 3
Brittany Brown
Nasty, awful, hateful employees. The food and service and drinks were revolting. The tea was also gut wrenching when I took a sip. Don’t ever visit them.
Atmosphere: 1
Food: 1
Service: 1
Amber Powell
I see I left a good review for this place 2 years ago but I went there this morning and ordered 2 sonic cheeseburger meals and it was awful. The tator tots was hard and just crumbled and had nothing and nothing inside. They tasted like they had been setting for a while and it was around 9:00 am when I was there so they should have been fresh. The Dr pepper had way to much carbonation init that I couldn't even drink it. The burger was okay but not as good as it usually is. I'm very disappointed in this location. Would like to see them do better.
Atmosphere: 2
Food: 1
Service: 2
Erik Ledsox
Slushies were great, but I now have a damaged tire and rim. Maria Lopez was very rude on the phone about the situation. The pothole is clearly freshly in bad shape , the gm refused to admit that claiming there’s nothing she can do. Sonic has enough money to fix a pothole, that’s why they have insurance. There’s a million other sonics save your tires.
Diana Rodriguez
Rude, can’t take an order and don’t have change for $100 bill.
I should not have to wait 20 extra minutes and have to buzz and wait 5 minutes to be answered after it said it was on the way 20 minutes already. Horrible experiences quite a few times this way. Which led me to leave this review. Day shift/lunch shift is always terrible.
Atmosphere: 1
Food: 3
Service: 1
J P
Service took forever drive through down then another 5 at the pull up 2 girls working and 12 cars waiting 😳
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Fries
Charlene Young
Food was cold and tots was stil Chilli was cold and nasty
Atmosphere: 1
Food: 1
Service: 1
Kevin Sullivan
Paid extra for extra Chilli Cheese on each of our Chilli cheese tots it charged us 3 extra dollars each. Barely had anything on them at all. The tots were old also. The food in general was a disappointing.
Atmosphere: 1
Food: 1
Service: 2
Jessica Goforth
Ridiculous that u go to get ur favorite ice cream cone and they say oh we don't sell that what the crap since when ugh n to be rude and hateful
So now there has been a corporate report made I want to post about a scary thing that happened to me; well us last night… we stopped at sonic on Airport road in Dalton last night for something sweet. I had ordered a brownie blast and Kevin ordered a strawberry cheesecake milkshake. We received our items and his milkshake was full of salt. Almost like they dumped a container of it in the botoom of his shake; when we asked for a replacement they said they wouldn’t be doing so… (this isn’t the scary part). So I began to eat my brownie blast and low and behold. They had also put in Reese cups or soemthing with peanut butter and I begin to have an immediate severe allergic reaction…. Come to find out it was full of peanut butter stuff in the bottom; I spoke with management this morning which result in my getting cussed out it. Called a liar. And was told it was probably the employees just playing a prank. When I asked for corporates number she gave me her husbands phone number which was a 706 area code; I knew right then she hadn’t gave me what I asked for. So I called the other store and got it and made a report. The woman from corporate has already emailed me and checked in on me and such and giving me updates of my report; which I greatly appreciate; however. This manager at the sonic this morning did not handle this at all how she should have; and if your employees are playing pranks like that; then you need to get a stop put to it. Not laugh about it and try to excuse it. Also I’ve always been able to eat their brownie things. I know things can become cross contaminated; but this wasn’t the case. They put brownies and chocolate peanut butter chunks both in it when it wasn’t asked for. I’m highly upset; and thankfully we were able to get medicine in me quickly or it would’ve been a whole different story today!
They take forever with the food and to take our order
Atmosphere: 2
Food: 3
Service: 1
If I could give a zero star review I would. Pushed the red button 10 times and didn't get an answer. Went to the drive thru and same thing, no response.
Atmosphere: 1
Food: 1
Service: 1
Food was awesome and Maria is great
Atmosphere: 5
Food: 5
Service: 5
Worst sonic I’ve ever been to just because of the service getting yelled at through the drive-through window because she couldn’t hear my order was not on my bucket list for tonight. She had the worst attitude that I’ve ever heard out of somebody that works at fast food. I understand there’s gonna be bad nights, but yelling at customers because you can’t hear their order is not acceptable.
Atmosphere: 1
Food: 4
Service: 1
Burgers and buns was covered in grease and missing bacon fries were burnt
Atmosphere: 3
Food: 1
Service: 3
Nasty, awful, hateful employees. The food and service and drinks were revolting. The tea was also gut wrenching when I took a sip. Don’t ever visit them.
Atmosphere: 1
Food: 1
Service: 1
I see I left a good review for this place 2 years ago but I went there this morning and ordered 2 sonic cheeseburger meals and it was awful. The tator tots was hard and just crumbled and had nothing and nothing inside. They tasted like they had been setting for a while and it was around 9:00 am when I was there so they should have been fresh. The Dr pepper had way to much carbonation init that I couldn't even drink it. The burger was okay but not as good as it usually is. I'm very disappointed in this location. Would like to see them do better.
Atmosphere: 2
Food: 1
Service: 2
Slushies were great, but I now have a damaged tire and rim. Maria Lopez was very rude on the phone about the situation. The pothole is clearly freshly in bad shape , the gm refused to admit that claiming there’s nothing she can do. Sonic has enough money to fix a pothole, that’s why they have insurance. There’s a million other sonics save your tires.
Rude, can’t take an order and don’t have change for $100 bill.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I should not have to wait 20 extra minutes and have to buzz and wait 5 minutes to be answered after it said it was on the way 20 minutes already. Horrible experiences quite a few times this way. Which led me to leave this review. Day shift/lunch shift is always terrible.
Atmosphere: 1
Food: 3
Service: 1
Service took forever drive through down then another 5 at the pull up 2 girls working and 12 cars waiting 😳
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Fries
Food was cold and tots was stil Chilli was cold and nasty
Atmosphere: 1
Food: 1
Service: 1
Paid extra for extra Chilli Cheese on each of our Chilli cheese tots it charged us 3 extra dollars each. Barely had anything on them at all. The tots were old also. The food in general was a disappointing.
Atmosphere: 1
Food: 1
Service: 2
Ridiculous that u go to get ur favorite ice cream cone and they say oh we don't sell that what the crap since when ugh n to be rude and hateful
Atmosphere: 1
Food: 1
Service: 1
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