Crazy to have the pick up inside option on but when you arrive they tell you to get in line at the drive thru.
Atmosphere: 1
Food: 1
Service: 1
Jaime Franco
I ask for an ice matcha, not for a cup of foam. I asked them to re do it again and they gave me the same. If I would like a glass of foam I would ask for it. But there is nothing liquid in this cup
kaydence stone
great place ! I know they get busy but they still take great care of you !!š
Atmosphere: 5
Food: 5
Service: 5
Nancy Cobb
Y'all were amazing!! Didnāt know I placed it for drive thru. I would have waited in your lobby for a while if y'all hadnāt checked on my order. Thanks!!
Atmosphere: 5
Food: 5
Service: 5
Gabriel McNeese (Gabe)
Its an okay place, but most people come and go. They don't even acknowledge you exist. It's honestly not a very friendly or welcoming environment compared to the local coffee shops downtown. The lights project a warm glow that seems inviting, however, everyone is there for their drink or pastry then leave immediately. If you're trying to find like minded individuals, you won't find them here. I ordered a Iced Chai Latte w/ almond milk and substituted sugar with stevia raw extract. It was good, nothing that took my breath away.
I ordered mine through the app, for an introvert, is a preferable method as I can't rattle my order off in five seconds like most people can.
It's a little pricey, but I'm assuming its because I customized mine. It was $6.25 for a 16 once cup.
Atmosphere: 5
Service: 5
kaleb Gilmer
This location is extremely SLOW!! Prepare to camp out overnight!!!
HG AN
Arrived to pick up my mobile order made a big deal saying I didnāt place it for drive thru, told them I did she okay āweāll give it to youā and never apologized. Get my drink and it has more foam then the actual drink in it go back and let them know ask the manager for my money back, her name is Norma and she said we canāt give your money and never tried to make it right like other managers have done or offer something else or to remake it. Thanks to her I called the number and got over $36 refund and got to keep the food and drink. Thanks to the unprofessional manager I wonāt be going back to starbucks they suck. Overpriced for filling your cup with extra nasty foam.
Atmosphere: 1
Food: 1
Service: 1
Abby Vaughn
I ordered two drinks I get very often from other locations. These somehow donāt even look the same as usual, and they taste horrible. They have the most bitter terrible aftertaste. How do I have 13+ grams of sugar and caramel in these drinks and yet it tastes like Iām drinking burnt black coffee grounds?
Atmosphere: 2
Food: 1
Service: 2
Davidson Chris
The Best Place in Town šš
Atmosphere: 5
Food: 5
Service: 5
Brittney Weaver
I love going with my Bella lil baby so good best place ever š
Was coming back into town from a work trip and had to stop for a venti iced tea before getting home. It was delicious! The staff was very friendly!
Atmosphere: 5
Food: 5
Service: 5
Talena Grindle
I used to love this Starbucks location, but unfortunately, things have changed drastically in the last couple of years. The location itself is awkward and difficult to navigate, especially during peak traffic times. Once inside, the atmosphere remains warm and inviting, but thatās about the only thing that hasnāt declined.
Customer service used to be top-notchāI even bragged about it! Now, itās just "blah." The drive-thru experience is especially frustrating. The employees barely acknowledge customers, and sometimes it feels like theyāre doing the bare minimum just to get through their shift. Iām not sure if a change in management has affected morale or if management simply stopped enforcing good customer service, but either way, itās noticeable and disappointing.
Now, onto the real issueāthe coffee. Lately, it tastes burnt and flavorless. Iāve had to throw away drinks more than once, which is incredibly frustrating when youāre paying premium prices. Something has changed in the last few months, and itās not for the better.
I actually deleted a glowing review I wrote three years ago just to replace it with this one. Thatās how drastic the decline has been. A little refresher on customer service training and a focus on quality control could go a long way. Until then, Iāll be taking my business elsewhere.
Atmosphere: 5
Food: 1
Service: 1
Dylan Phillips
Asked for a venti with light ice and received basically a grande. Donāt know if it was to be rude but found it to be.
Service: 1
Kelly Underwood
I get the Matcha Frappuccino every time I goā¦ And multiple times they have made my drink wrong, so I called them to explain the situation. More than on one occasion, I have called them to see if they could just get this straightened out, but they continue to mess up the Matcha Frappuccino, so the lady that I spoke to told me that this was a A Reoccurring thing and I told her Thatās correct itās a reoccurring thing that yāall do not get my drink right thatās why Iām calling and she accused me of calling in and Trying to get drinks for free. I felt like I was treated very rudely and I will not be going back to this location
Lisa Casteel
Friendly service, Drinks are always good, check to make sure lid is on securely before taking a sip.
Crazy to have the pick up inside option on but when you arrive they tell you to get in line at the drive thru.
Atmosphere: 1
Food: 1
Service: 1
I ask for an ice matcha, not for a cup of foam. I asked them to re do it again and they gave me the same. If I would like a glass of foam I would ask for it. But there is nothing liquid in this cup
great place ! I know they get busy but they still take great care of you !!š
Atmosphere: 5
Food: 5
Service: 5
Y'all were amazing!! Didnāt know I placed it for drive thru. I would have waited in your lobby for a while if y'all hadnāt checked on my order. Thanks!!
Atmosphere: 5
Food: 5
Service: 5
Its an okay place, but most people come and go. They don't even acknowledge you exist. It's honestly not a very friendly or welcoming environment compared to the local coffee shops downtown. The lights project a warm glow that seems inviting, however, everyone is there for their drink or pastry then leave immediately. If you're trying to find like minded individuals, you won't find them here. I ordered a Iced Chai Latte w/ almond milk and substituted sugar with stevia raw extract. It was good, nothing that took my breath away.
I ordered mine through the app, for an introvert, is a preferable method as I can't rattle my order off in five seconds like most people can.
It's a little pricey, but I'm assuming its because I customized mine. It was $6.25 for a 16 once cup.
Atmosphere: 5
Service: 5
This location is extremely SLOW!! Prepare to camp out overnight!!!
Arrived to pick up my mobile order made a big deal saying I didnāt place it for drive thru, told them I did she okay āweāll give it to youā and never apologized. Get my drink and it has more foam then the actual drink in it go back and let them know ask the manager for my money back, her name is Norma and she said we canāt give your money and never tried to make it right like other managers have done or offer something else or to remake it. Thanks to her I called the number and got over $36 refund and got to keep the food and drink. Thanks to the unprofessional manager I wonāt be going back to starbucks they suck. Overpriced for filling your cup with extra nasty foam.
Atmosphere: 1
Food: 1
Service: 1
I ordered two drinks I get very often from other locations. These somehow donāt even look the same as usual, and they taste horrible. They have the most bitter terrible aftertaste. How do I have 13+ grams of sugar and caramel in these drinks and yet it tastes like Iām drinking burnt black coffee grounds?
Atmosphere: 2
Food: 1
Service: 2
The Best Place in Town šš
Atmosphere: 5
Food: 5
Service: 5
I love going with my Bella lil baby so good best place ever š
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Was coming back into town from a work trip and had to stop for a venti iced tea before getting home. It was delicious! The staff was very friendly!
Atmosphere: 5
Food: 5
Service: 5
I used to love this Starbucks location, but unfortunately, things have changed drastically in the last couple of years. The location itself is awkward and difficult to navigate, especially during peak traffic times. Once inside, the atmosphere remains warm and inviting, but thatās about the only thing that hasnāt declined.
Customer service used to be top-notchāI even bragged about it! Now, itās just "blah." The drive-thru experience is especially frustrating. The employees barely acknowledge customers, and sometimes it feels like theyāre doing the bare minimum just to get through their shift. Iām not sure if a change in management has affected morale or if management simply stopped enforcing good customer service, but either way, itās noticeable and disappointing.
Now, onto the real issueāthe coffee. Lately, it tastes burnt and flavorless. Iāve had to throw away drinks more than once, which is incredibly frustrating when youāre paying premium prices. Something has changed in the last few months, and itās not for the better.
I actually deleted a glowing review I wrote three years ago just to replace it with this one. Thatās how drastic the decline has been. A little refresher on customer service training and a focus on quality control could go a long way. Until then, Iāll be taking my business elsewhere.
Atmosphere: 5
Food: 1
Service: 1
Asked for a venti with light ice and received basically a grande. Donāt know if it was to be rude but found it to be.
Service: 1
I get the Matcha Frappuccino every time I goā¦ And multiple times they have made my drink wrong, so I called them to explain the situation. More than on one occasion, I have called them to see if they could just get this straightened out, but they continue to mess up the Matcha Frappuccino, so the lady that I spoke to told me that this was a A Reoccurring thing and I told her Thatās correct itās a reoccurring thing that yāall do not get my drink right thatās why Iām calling and she accused me of calling in and Trying to get drinks for free. I felt like I was treated very rudely and I will not be going back to this location
Friendly service, Drinks are always good, check to make sure lid is on securely before taking a sip.
Food: 5
Service: 4
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