Zaxby's Chicken Fingers & Buffalo Wings

I just pulled up to the drive-thru and the mumbled voice says do you want to wait 10 minutes cuz we're cooking to order. They're really taking the fast out of fast food.

Service: 1

I ordered an Asian style salad and the chicken was Cold ,Next time I going buy a salad from the Kroger freezer. 🤢🤢🤢

Atmosphere: 1

Food: 1

Service: 1

Tried the new chicken quesadilla. It was svery delicious but small, only 3 pieces which is odd but it was thick and packed with meat.

Atmosphere: 5

Food: 4

Service: 5

Very rude employee/“manager” guy with gold chains working at the window. He took the order wrong and when he was told it was wrong, he got very rude and started treating the customer very poorly.

Atmosphere: 1

Food: 3

Service: 1

The manager Neyda, (I believe that was her name) & her staff are very immature & unprofessional. I love Zaxbys, this is one of my favorite restaurants but this particular location needs customer service training & possibly a change of staff. Worst experience ever!

Service: 1

The staff has left me and other individuals at the counter without acknowledging us. They were only working on the drive through customers. We had stood there for over twenty minutes waiting on someone to give assistance. This it's unacceptable

Service: 1

Ordered Wings and Things but did not have traditional wings.. an hour after eating the food I got stomach cramps. I got food poisoning. Beware.

Atmosphere: 1

Food: 1

Service: 1

We stopped by this restaurant for the first time to try the food, and the truth is we felt robbed with kid gloves... We all ordered the same thing, a Big Zax snack, some tiny chicken strips to start, bigger than my finger, some hard, cold potatoes with no salt or flavor, and a piece of cold bread... all for $9.71 each plate. Honestly, I would only pay $5 for that. It's a fraud to the customer, we will never return

Atmosphere: 3

Food: 1

Service: 3

Waited 35 Minutes To Receive My Food The Manager & It’s Employees Served 2 Mexican Families Before Handing Me My Food & They Ordered After Me. Extremely Bias & Racist Due To The Fact That 95% of Their Staff Is Latino Ethnicity. I Asked For A Wimpy Sauce And The Manager Was So Rude & Didn’t Want To Even Hand Me A Wimpy Sauce. Will Be Reporting To Corporate Plus My Food Was Cold Once I Received It.

Always a great experience

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Salads

I paid $18 for my food order and they tried to charge me $1 for a cup of water! I have never had this experience at any Zaxby’s. Chick-fil-A would never! Mediocre food, dirty parking lot & rude service. 0/10

Atmosphere: 1

Food: 1

Service: 1

The store manager was absolutely rude and racist, definitely needs to work on working under pressure and assisting to her customers. She needs better customer service. Extremely unprofessional

Atmosphere: 1

Food: 4

Service: 1

I ordered the new tacos tailgate pack (9 tacos for $20) and upon receiving it, I only got 6. I alerted the cash register person and she was kind enough to try and fix my issue. About 10 mins later, the “manager” came and alerted me I had to pay extras for the 3 missing tacos! I showed her the order on Zaxby’s app AND the receipt they printed yet she still argued with me. Literally says 3 boxes on the receipt and she couldn’t understand it, I had to read it line by line with her and yet she still argued with me that I had to pay extra. This all could have been handle with a “oh it was our mistake, we’ll get you your 3 tacos” but instead the incompetent manager continued to argue/raised her voice at me-how are you a manager and not know what kind of deals you have! Please get some more training for your “manager”, I believe her name was Rotas or something with a R!! What disrespect!

Service: 1

Was at this location today, so I was in drive through to order than they told me to come inside and I didn’t have a problem with that, but I came in and the lady up front took my order asked what I wanted and I told her great 8 she asked what sauce for the wings I told her mild and when I come back to work to eat my food it was buffalo sauce please do better at listening very upset for this 12$ and my order is messed up …

Atmosphere: 1

Food: 1

Service: 1

chicken

Atmosphere: 5

Food: 5

Service: 5