Arby's
2755 Chapel Hill Rd, Douglasville
(770) 947-6652
Recent Reviews
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Restaurant was freezing! Workers could not complete orders. 4 customers walked out due to long wait just to order. Took us 20-25 minutes to get our order of 2 classic roast beef meals with no one else in restaurant. No one in drive thru line either.
Atmosphere: 1
Food: 3
Service: 1
This place has gone downhill. Multiple times this place claimed to run out of meat. WTH? This is Arby's - they're supposed to always HAVE THE MEAT. How do you run out of resources for your signature dish repeatedly in the middle of dinner service? Out of curiosity I asked is there anything else on the menu that's available then I hear children on the speaker laughing and then the person says 'the cash register stopped working' 🤔 Seems like the goal post had to be moved back a little bit. I'm not going to blame the children I'm pointing my finger straight at management for this mess. Fire everyone effective immediately.
Atmosphere: 1
Food: 1
Service: 1
Who ever the young lady working the drive thru window at 3:00pm on 12/09/2025 has a very disgusting attitude. She is rude and unprofessional.
Atmosphere: 1
Food: 3
Service: 1
Drive thru closed no reason
Three people working on the inside. Guy at counter shouldn't be taking orders. Why can't you use the same register on the inside to ring the outside. Girl in charge red dreads has no control. Arbys this is why they talk bad about you. Cashier stop ringing to dump trash.
Atmosphere: 1
Service: 1
We are sitting here now. Terrible service. One car was in line ahead of us. We waited too long. Never before seen the lady at the window. Looks like her name was Treasure but poor thing needs to be kept off the window due to unprofessionalism. Told us she forgot to separate our order. Then said oh I did separate it. Then gave us milkshakes without whipped cream. Then asked us to pull up saying “the car behind you is ready.”
she’s just so confused and doesn’t have enough training to handle the window.
Then a man came up that looked like he needed a head cap over his locks. This is food service and it matters. Please consider proper food service hair covers and proper training of employees. Etiquette needs work. I’m sorry we came here today. I don’t even want the food. Waisted time and money. I work in medical field and I’m pondering what to do about this food.
Service: 1
Hard to beat an Arby's roast beef sandwich 🥪
Atmosphere: 4
Food: 4
Service: 4
Great service and friendly staff. Not often seen in fast food!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Beef 'N Cheddar
I visit this particular Arby’s because it’s in the neighborhood. However, the people are very nice, place is clean, and the food is good. 👍🏻
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef 'N Cheddar, Roast Beef, Reuben, French Dip Sandwich, Greek Gyro, Smokehouse Brisket
WARNING! they are akready playing Chrisrmas music on Nov20, I would have not stopped here if I had known that.
Atmosphere: 1
Food: 3
Service: 4
Food was Fresh and Always Arby's Amazing. The New Apple Pie Milk Shake is my New Favorite. I had the Reuben Combo. And the New Gobbler Deep Fried Turkey Sandwich is like Thanksgiving all in one Incredible
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
All good fast and friendly staff
Food was fresh & order was right.
Atmosphere: 4
Food: 5
Service: 5
I did the drive thru and had a coupon. Had to repeat the order several times. When I got my food, it was all cold and got the wrong fries. What is so hard about taking a three item order. So tired of this.
Atmosphere: 1
Food: 1
Service: 2
I went to Arby’s for the first time ever and was severely disappointed. My friend had hyped it up so much. I ordered the beef and cheddar and was served some monstrosity of meat and cheese glop. It had green blotches and may have been made Arby’s way. It made me want to throw up 10 minutes after but at least they had a clean bathroom where I left a little surprise. Not only this but the cashier was extremely rude and even beat me to a pulp after spitting on me. Overall, 10/10 experience.
Atmosphere: 5
Food: 5
Service: 5
We love Arby's we both love their chocolate shakes
Atmosphere: 5
Food: 5
Service: 5
Awful. Waited over 15 minutes in drive thru, no napkins, sandwich was so sloppily put together.
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