Bruster's Real Ice Cream

Delicious ice cream every bite every visit.

For the most part my experience at this location has been very positive. The staff is always friendly. I only buy ice cream in pint containers and on one occasion I felt that the container was filled completely, there were air pockets if you know what I mean. If not for that experience I may have given 5 stars.

Best ice cream ever!

Overcharged us & got order wrong.

This is by far the best Bruster's I've been to. The owners are so kind and attentive, and I had a delightful experience. Speedy service, and very delicious ice cream-- you have to try the strawberry cheesecake flavor!

Always very clean, Friendly, Fast & has the best ice cream over any other company in the county! We love BRUSTERS!

Came for the advertised $5 deal for “customer appreciation” and was told your location doesn’t participate. Well that’s false advertising when it’s on the Douglasville location website. Disappointed

Ice cream good, just a little too pricey for the portion sizes!

Tasty ice cream but paying $5.29 and no ice cream down in the cone, bad business!

Always tasty ice cream

Service: 5

The ice cream was good, but they didn't have the non dairy white chocolate truffle for my mom, but I got their Italian ice, which is really good and smooth. Definitely recommend the watermelon Italian ice

Atmosphere: 4

Food: 5

Service: 4

My sister (whom also left a review some time ago) tried to place an order for a cake one Friday afternoon with the intent of having it ready by the next day (Saturday). The manager went on to ask about the details of the cake and said that a prepayment was needed in order to start the cake. My sister wasn't able to make a prepayment because she doesn't have a card to input information, so she and the manager exchanged emails on how to do so. In the end, my sister emailed them that we would pay in cash the following day. As I went to pickup the cake, the manager tells me about this "48 hour policy", where an order for a cake must be made within 48 hours of the date it is needed and must have a prepayment in order to start the cake. This so-called policy of there's was never explained to my sister, so she wasn't able to know that it wasn't possible to make the cake. Had the manager been responsible enough from the beginning and cleared things out (by stating the policy and making things clear with my sister), I wouldn't be writing this excessively long review. But here I am to speak the truth about this specific Bruster's and how it has been degrading over the years. To whomever is reading this, you're better off avoiding this location and going to Coldstone or another Bruster's location instead.

Atmosphere: 1

Food: 1

Service: 1

Banana Pudding ice cream was awesome! Very flavorful.

Atmosphere: 3

Food: 5

Service: 5

Very rude and disrespectful. Was rude when I ordered my ice cream, end up not getting the ice cream because the teenagers that work there were rude and lack customer service.

Atmosphere: 1

Food: 1

Service: 1

I was drinking my mint chocolate chip milkshake and i found a booger in it. Absolutely disgusting.

Atmosphere: 1

Food: 1

Service: 1