Charleys Cheesesteaks

I visited recently this past Saturday, July 26, i’ve visited this exact location for years since I was in high school, and this was the worst experience I’ve ever had and certainly the last time I’ll ever go. As I placed my order, the cashier was extremely kind and pleasant to speak with, she took my order and affirmed me my number to wait for my order that was placed. It was taken immediately as it was a very short weight to place and pick up the order. There were maybe two or three people that had placed their orders ahead of mine that we’re waiting for their food at the other end. As the people ahead of me collected their orders and left. I continue to wait and wait and wait for mine and as I saw, I was certain that my order had been prepared. I stepped forward. My number was 22, the woman set three orders to the side so I assumed maybe they were call in orders or a large order that we’re all together and I misinterpreted it what I saw as my meal. She then proceeds to call out after preparing those meals and setting them aside maybe 10 or more minutes later and yells 19, then yells 20 and then as the woman walks away suddenly realizing a minute later as she’s moving through the mall food court that she had given away the wrong order and I was 22 and she looked at me and I stated I’m 22 as of a question because of the way that she looked, and as she yelled after the woman, I did not hear her. She said I just gave away your order to her and said I didn’t mean to and then proceeded to look around the area. She did not come from behind the bar. She did not offer to replace my order. She did not even try to advise me of what she could do to replace my order. Essentially, she just stopped looking at me and talking to me altogether. Another customer went after her a minute later after a few minutes, and I’m not even sure where they went. Did they both walk back over to the restaurant with the food? She handed it to the woman the woman handed her her order and the woman had me the food that she walked off with. I asked her this is what you’re gonna hand me food that I’m not even sure was open she said I didn’t mean to give it to her and then ignored me. I was so baffled by the experience and so disappointed and after spending almost $30 on a meal that I was super excited to eat and share with my Niece, I couldn’t even offer my niece some of the food I couldn’t eat it myself. I tried to wait and not be bothered by the experience, not cause a fuss not complain. I was super hungry when I ordered, but by the time I had the food in my hand, I wasn’t even sure if I felt comfortable eating it. I held onto the order, but ultimately ended up throwing it away. I felt so disappointed by the lack of Customer Service by the lack of response by the lack of responsibility. After years of going to this exact location, I will now never go again. I was never offered a refund. I was never offered for my food to be replaced or recooked just handed it to me and ignored. I will no longer advise anyone to eat here. This was such an extreme disappointment, and I wasn’t even sure who to even speak to about my experience. The receipt didn’t advise any type of advisement of where to submit my complaint so to Google reviews I had to go. Don’t go here. The food looked as if it had been opened potentially touched and at that point it was a waste of money to me. I can’t believe this even happened, but I guess as time went on Customer Service has deeply dissipated.

Atmosphere: 1

Food: 1

Service: 1

When I say this is the BEST Charley’s I have ever had it’s the BEST. I love how clean they are and don’t mind changing their gloves constantly to keep their hands clean at all times I love how you can see them preparing the food in a clean environment. I would drive here again just special trip to eat the chicken Philly love it not so much for the wings didnt like them but the chicken Philly won me over. The food is always delicious fresh and it re heats well the next day for lunch.

When I say this is the BEST Charley’s I have ever had it’s the BEST. I love how clean they are and don’t mind changing their gloves constantly to keep their hands clean at all times I love how you can see them preparing the food in a clean environment. I would drive here again just special trip to eat the chicken Philly love it not so much for the wings didnt like them but the chicken Philly won me over. The food is always delicious fresh and it re heats well the next day for lunch.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Chicken Philly, Mozzarella Sticks

Do not waste money on these nasty wings. They are dry, you can hardly bite them because they are over cooked. Their sandwiches are decent but the wings are a no for me!!!! The sauce is terrible too!! That’s what I get for ordering wings from a sandwich shop. I gave them 3 stars because their service is always good.

Atmosphere: 3

Food: 1

Service: 3

2/25 so after my last experience I decided to give this spot one more try by ordering a veggie combo that came up to $16. I asked for Provolone cheese no mayo, no tomatoes no lettuce which I had to state multiple times to the cashier. I got a sandwhich with several cheeses on it. I told the boxing up woman I asked for provolone, she proceeds to explain to me how the sandwiches come with three cheeses, I said yes I know which is why I ordered provolone. She explained to me three more times the sandwiches come with three cheese then said I should have told the cashier. I said we did tell the cashier, I have someone with me as witness. She said you have to take this. I said no I will not, so the cook had to snatch the box from her put it in the trash and make another all because the cashier didn’t listen multiple times. These two women are stressing this man and me as a woman so I will never return. I order from Charley’s at Arbor Place at least twice a month, and usually love it. But on September 8th, 2024, I decided to switch it up and go after lunch to get a Chicken Philly instead of my usual veggie or steak. I was really disappointed when my sandwich arrived. It didn’t look anything like the picture or the other steak Phillies I’ve had before. There were barely any mushrooms, onions, green peppers, or provolone. I had to ask them to add more, and while the customer service was friendly, they acted like I was making a big deal over nothing. I just don’t understand why my sandwich couldn’t look like everyone else’s it was almost $14 for a chicken combo, I go other places and pay that for steak Phillies! Look at the before and after pics and they are on one with how little fries they give for this rate.

I would Absolutely Not come back !, Was not worth the wait nor the price . Just horrible food

Food is decent but definitely not worth it I asked for bacon on my sandwich which it’s an additional fee like everywhere and I’m okay with paying but when I saw the sandwich with bacon in one side only (prior to cutting in half) just one slice and I asked is that my sandwich they told me yes and it’s only one slice , I wouldn’t mind paying more if they would’ve told me hey it’s only once slice it’s more for the large sandwich ,if I’m getting bacon or something extra I’m expecting it In my whole sandwich not just in one side …

Good, hot food and order filled fairly fast considering it was made fresh. Will come back.

this place has given me food poisoning twice, even after they reopened. maybe reconsider eating here. sucks because the food is tasty but definitely not worth illness

Atmosphere: 2

Food: 2

Service: 3

Service is on point and consistent no matter when you go.

Atmosphere: 5

Food: 5

Service: 5

The cheese steaks are so

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Philly Cheesesteak Sandwich

The worst Charley’s I’ve ever used. I was missing items from my DoorDash order. I called and they told me to send a receipt and pictures. I did immediately and never heard from the lady again. Also she answered the phone “hello”. Don’t waste your money unless going to the store and standing over them to watch them make your order.

Fresh, juicy and overall good quality food!Friendly staff and good customer service would recommend to any Philly steak lover. Management should get a light for the sign at the Arbor mall location the Restaurant is not clearly visible from across the food court.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Original Fries, Philly Cheesesteak Sandwich

This is my first time trying it. It’s the amazing steak sandwich. The register was enthusiastic, and food was ready soon and fresh. I strongly recommend strawberry lemonade. I want to try the next time soon.

Atmosphere: 5

Food: 5

Service: 5

Please get rid of the young heavy set female with a very very nasty attitude… we didn’t sleep with you last night SCROOGE we just want good sandwiches ???

Atmosphere: 1

Food: 3

Service: 1