Chick-fil-A at this location is consistently great for a quick, tasty meal. The chicken sandwiches are always fresh and flavorful, and the waffle fries are crispy and delicious. The staff here is super friendly and efficient, making both dine-in and drive-thru experiences smooth and pleasant.
The restaurant is clean and well-maintained, which makes it a comfortable spot to grab a meal. The drive-thru usually moves quickly, even during busy lunch hours.
On the downside, it can get quite crowded during peak times, so you might face a bit of a wait if you don’t come early or late. The menu is pretty focused on chicken, so it might not be the best choice if you’re looking for more variety.
Overall, Chick-fil-A Douglasville is a solid pick for anyone craving classic, high-quality chicken fast food with excellent service.
Isavel Cruz Isafranco65 (isafranco65)
I was rushed to place my order! The attendant kept walking as the cars moved. I understand they want to get orders out as fast as possible but this is ridiculous. Needless to say, my order was incorrect (it’s right on the receipt but was bagged wrong). Everyone was nice, but again the focus was on getting orders out fast, not getting the orders correct. ☹️
I.C.E. Uomo
Cashier: Nathan needs improvement with listening skills, repeating the correct order and completing the order that was requested. Two orders back to back were incomplete. Sense of urgency is great!
Atmosphere: 4
Food: 5
Service: 4
Patti Eldredge
The inside employees were so rude! But the drive thru is always so nice. Although one day I ordered a gallon of sweet tea and it turned out to be, fruit punch.
Service: 1
reggie pasley
My daughter took my card and ordered a large water and a 4 piece chicken tender meal with a lemonade and they told her they don't do large water they would have to charge her full price for the water like a drink but then they have the nerve to write h20 on the cup, at this point we should be able to get any drink I want. Ridiculous first just charge me for the cup not a whole drink .constant customer almost everyday not for long.
Atmosphere: 5
Food: 3
Service: 1
Naudia Cherish
Not my favorite location… Every time I eat here they forget something!
Service: 1
Mrs. Gaza Brown
I’m very appreciative for this location. I’m a hairstylist at the Ulta salon right downstairs and when I need a 3 o’clock coffee “pick me up” they don’t mind making it fresh. The manager at her team are always working together to get everything done efficiently. Instagram: Mrsgazabrown
“Sofia “. Is very rude …& plays at work . I waited over 10 mins for a ice cream ………. While i watched her and the manger play . The manger didnt even know who was making the ice cream
Kristen Buchanan
Catering order was right on time. Pleasant staff. And on top of that they got my gluten free sandwich right ✅️
Dietary restrictions: Gluten free bun with grilled chicken
Atmosphere: 5
Food: 5
Service: 5
Tee Johnson
They have gluten free bread as an option for gluten intolerant periods. Just make sure you make it very clear that you need your bread to be GLUTEN FREE. I was almost glutened, and this has happened most of the time when going to Chic-Fil-A. The Waffle Fries, per usual were awesome!
This location is a 5 Star diamond plus! I have visited this location a few times before leaving this review, this chick fil a is hands down the best chick fil a I have ever eaten at! After continuing to get terrible food at the other two chick fil a’s in Douglasville I figured I would try the one inside the mall ( even though you have to park outside the mall and walk all away to the food court) it was absolutely worth it, the continuous quality of the food and how well everything is cooked to perfection makes it worth it for sure! The fries are always crispy and fried chicken is always cooked perfect with the crispy yet tender and moist on the inside. They don’t charge you extra if you want a salad dressing with you food, even when you didn’t order a salad.
Parking: Ton of parking, park next to regal movie theater entrance walk right into food court! This is the best location for large parties, parking for school buses and extra large vans easily
Always good
Atmosphere: 5
Food: 5
Service: 5
Chick-fil-A at this location is consistently great for a quick, tasty meal. The chicken sandwiches are always fresh and flavorful, and the waffle fries are crispy and delicious. The staff here is super friendly and efficient, making both dine-in and drive-thru experiences smooth and pleasant.
The restaurant is clean and well-maintained, which makes it a comfortable spot to grab a meal. The drive-thru usually moves quickly, even during busy lunch hours.
On the downside, it can get quite crowded during peak times, so you might face a bit of a wait if you don’t come early or late. The menu is pretty focused on chicken, so it might not be the best choice if you’re looking for more variety.
Overall, Chick-fil-A Douglasville is a solid pick for anyone craving classic, high-quality chicken fast food with excellent service.
I was rushed to place my order! The attendant kept walking as the cars moved. I understand they want to get orders out as fast as possible but this is ridiculous. Needless to say, my order was incorrect (it’s right on the receipt but was bagged wrong). Everyone was nice, but again the focus was on getting orders out fast, not getting the orders correct. ☹️
Cashier: Nathan needs improvement with listening skills, repeating the correct order and completing the order that was requested. Two orders back to back were incomplete. Sense of urgency is great!
Atmosphere: 4
Food: 5
Service: 4
The inside employees were so rude! But the drive thru is always so nice. Although one day I ordered a gallon of sweet tea and it turned out to be, fruit punch.
Service: 1
My daughter took my card and ordered a large water and a 4 piece chicken tender meal with a lemonade and they told her they don't do large water they would have to charge her full price for the water like a drink but then they have the nerve to write h20 on the cup, at this point we should be able to get any drink I want. Ridiculous first just charge me for the cup not a whole drink .constant customer almost everyday not for long.
Atmosphere: 5
Food: 3
Service: 1
Not my favorite location… Every time I eat here they forget something!
Service: 1
I’m very appreciative for this location. I’m a hairstylist at the Ulta salon right downstairs and when I need a 3 o’clock coffee “pick me up” they don’t mind making it fresh. The manager at her team are always working together to get everything done efficiently.
Instagram: Mrsgazabrown
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Fries, Chick-Fil-A Sandwich Meal
Chelsea and Ayden are the best! Great customer service all around?
Atmosphere: 5
Food: 5
Service: 5
It's always crowded and it's take a while to tender
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
“Sofia “. Is very rude …& plays at work . I waited over 10 mins for a ice cream ………. While i watched her and the manger play . The manger didnt even know who was making the ice cream
Catering order was right on time. Pleasant staff. And on top of that they got my gluten free sandwich right ✅️
Dietary restrictions: Gluten free bun with grilled chicken
Atmosphere: 5
Food: 5
Service: 5
They have gluten free bread as an option for gluten intolerant periods. Just make sure you make it very clear that you need your bread to be GLUTEN FREE. I was almost glutened, and this has happened most of the time when going to Chic-Fil-A.
The Waffle Fries, per usual were awesome!
Dietary restrictions: Gluten!!!!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Chick-Fil-A Sandwich Meal
The food is always good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Fries, CT Chick-Fil-A Nuggets, Hash Browns
This location is a 5 Star diamond plus! I have visited this location a few times before leaving this review, this chick fil a is hands down the best chick fil a I have ever eaten at! After continuing to get terrible food at the other two chick fil a’s in Douglasville I figured I would try the one inside the mall ( even though you have to park outside the mall and walk all away to the food court) it was absolutely worth it, the continuous quality of the food and how well everything is cooked to perfection makes it worth it for sure! The fries are always crispy and fried chicken is always cooked perfect with the crispy yet tender and moist on the inside. They don’t charge you extra if you want a salad dressing with you food, even when you didn’t order a salad.
Parking: Ton of parking, park next to regal movie theater entrance walk right into food court! This is the best location for large parties, parking for school buses and extra large vans easily
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Fries, CT Chick-Fil-A Nuggets, Chick-Fil-A Waffle Potato Fries
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