Dunkin'
5620 Fairburn Rd, Douglasville
(770) 544-8920
Recent Reviews
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They have new management and the customer service is absolutely horrible. I ordered a refresher some bacon and egg bites and literally sat in line for about 20 minutes or more no communication stating hey your order is gonna be coming up shortly. Thank you for your patience, nothing I was better off going to Chick-fil-A.
Service: 1
6 o’clock at night and out of most every doughnut. The donuts that I got were cold as if they had been refrigerated. I guess it’s coffee that keeps them in business.
Atmosphere: 2
Food: 1
Service: 2
My happy place
Atmosphere: 5
Food: 5
Service: 5
Everyday thing. Gotta have my coffee.
Atmosphere: 5
Food: 5
Service: 5
Came here to order 3 snakin bacon and received burnt bacon not only that was trying pay and drive thru lady was not paying attention and dropped my phone out window luckily it didn’t crack manger rude will be calling corporate
Atmosphere: 1
Food: 1
Service: 1
Jasmine was the only person I seen for the first 5 minutes I was at the counter and THE PLACE WAS SLAMMED! She did an amazing job an NEVER made me feel like I wasn’t there! The drive thru never stopped! And she still did her best to make sure everything was timely! There was another employee but she only popped out when jasmine stepped away from the drive thru window and was not very nice….
Atmosphere: 5
Food: 5
Service: 5
I ordered at the drive through a small cold brew with blueberry & cream. On the screen it said iced coffee I asked the employee on the mic if it was cold brew not iced coffee she says yes so I pulled up to window I asked again is this cold brew then she said oh you wanted cold brew then she turned around to try to fix it I just drove off because it’s important to listen & if you’re working in a coffee shop you should know the difference between cold brew & iced coffee.
Atmosphere: 1
Food: 1
Service: 1
The worst location! Regular employees to managers to the nasty general manager! Horrible nasty attitides! They mess up peoples orders then get mad!! Don’t waste your time coming here
Clean and largeststore I've seen.
Atmosphere: 4
Food: 5
Service: 3
They didn't make my coffee like I asked. 8 creams and 4 sugars. Tasted like ZERO sugar! I was disappointed because I have never gotten a bag cup of coffee at Dunkin until now. The sticker on my cup was correct so someone just made a mistake.
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Great coffee with smiles
Atmosphere: 5
Service: 5
Went today to buy a $14 order, the lady who attended me, the receipt says Eddie but she was a light skin lady with glasses, super nice and very friendly/respectful. It was a pleasure meeting her and she made the drive through experience very enjoyable.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagel
The girls there are always polite and give good service but I don’t like when I spend $6 on a drink and you can’t even make the drink look full
Atmosphere: 5
Food: 3
Service: 5
This place was really great. I normally don't like their coffee but I ordered one since the kids wanted something from here. My drink was made with love. Lol. It was so delicious I had to slowly drink it while on the road home. I ordered a mocha hot coffee with hazelnut. Delicious and the service was very nice.
Atmosphere: 5
Food: 3
Service: 5
I go here every morning and the staff is amazing!
Atmosphere: 5
Food: 5
Service: 5
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