O'Charley's Restaurant & Bar

Went there for dinner. First off we order 2 apps one came out then the waitress came and said that they where put of potatoe skins so I asked for cheese wadges got told that they had no sauce. On too the second thing. My wife ordered country style tender with mashed potatoes she come out and say they have no more mashed potatoes. So I asked for the manager he come out and tells us that 3 out of 4 things they had. I ordered the cajan chicken pasta and come out like a kids size. Not a very happy customer want be back there

We had lunch at the O'Charley's in Douglasville recently and there were many things that could have been better. The food was acceptable; however, the restaurant itself was really dirty. Since the restaurant opened at 11 and it was around noon, everything should have been swept and washed before any guests arrived. Our table which had been wiped clean (I saw her wipe it) was sticky. The restroom was disgusting with paper on the floor and hair in the sink. The carpets did not appear to be vacuumed with straw papers and other trash bits on the floor. The hostess was polite but there was a young man at the front who clearly did not want to be there. He was not dressed to greet customers and he his body language and attitude conveyed that he did not want to work there. The waitress was nice but a bit too talkative. It has been awhile since we've eaten at this location and I don't think we will go back. Everything was quite pricey, which isn't really too big of a deal but when the experience leaves a lot to be desired, like cleanliness, then it's not worth spending the money to eat out.

Sunday morning at O'Charley's - sat at the bat and had a wonderful meal. Stephanie the bar tender made the best Long Island Tea I have ever had. The food was yummy. It was my first time here and I had a great experience!!!

Service was awful. Had 4 tables with people when we arrived. Took 7 minutes for our server Jayden to greet us. Had to ask for silverware and napkins. Burgers were undercooked. Asked for well done and the were not well done. Plate had a large chip in it and that edge was very sharp. Broken glass at entry. Restaurant was not clean for not being busy. Workers were sitting around talking instead of making the place presentable.

Had a nice meal at the bar on a Wednesday nite. Pam promptly offered me drinks and rolls. Good selection of drafts and chose a 420. Had the combo ribs and chix tenders meal with broccoli and asparagus. Veggies were great, tenders and sauce were yum as one would expect of a signature item. Ribs were good but I thought they were over cooked. I fairness I’m a bbq judge lol. Was a good meal overall and Pam was a great server!!

wish I could give ZERO STARS! WORST SERVICE EVER! Was asked to wait when we walked in for another server to arrive...10 min. When seated I had to ask twice for my replacement drink cause the sweet tea was gross sweet! Took our orders and we waited a good 45 mins for our food which is decent.They brought out the food and FORGOT my mother's food!! It was the first order she took! And it's HER BIRTHDAY!! She told us it went out with a to-go order.? So we were ask to wait longer for only half the order to come out and the Steak part would be out shortly after. This is after the entire table is half way through our meal. And not to mention I was served a COMPLETELY COLD plate of fried sea food. I asked to speak to the manager and had to wait another 10 minutes just to see her for her to say she just got there and wasn't aware of what was happening. I understand being short staffed but that should never keep you from serving quality food to your guests. I will NEVER visit this location again!

Y'all are disrespecting cows! The steak was TERRIBLE!!!! The steak was not aged at all (tasted like roast beef), not seasoned, and apparently cooked in an oven so there was no sear at all on it. It was sad, and gross! The chicken tenders were good though. The bathroom smelled so strong with cleaner I couldn't even use it. I mean it's good it's clean, but what's the point if no one can breathe in there?Steak pictured is also supposed to be cooked medium.The service was great though.

We came in not busy at all. Waited over 15 minutes was never even greeted. We walked out.

Food was good till i got to dessert time and realized i paid $7-$8 on 3 mini tiramisu and only got 1 instead of. I took it to go and was already a while since i ordered it and didnt feel like taking the drive back. Definitely check yalls order before yall leave if yall take to-go. So disappointed and was definitely looking foward to my dessert. So sad.

The manager at this location (Jazmine, I think that was her name) is phenomenal!! She was so friendly when I arrived and greeted me at the door! She took me to my table and was super sweet when letting me know who was taking care of me. She checked on me throughout the meal and was super welcoming! The food was okay, but she made it worth coming back! She needs a raise.

This is me and my husbands 2nd time coming here the food is beyond great with awesome prices ! Kayla was our server and she was so prompt and awesome she also makes the best mimosas please visit you won’t regret it !

I ordered the ribs via DoorDash and they’re juicy, smoky, tender and spicy! I got the hot Nashville flavor. It’s rare to find a place that offer spicy ribs so that’s a plus!

This ocharleys has the worst service that I have EVER experienced. We got seated at 7:45. It took 10 minutes for drinks and all of the drinks were wrong. One server was doing so bad, that she had to get replaced .The chips for the spinach dip were fried in dirty oil. It’s currently 8:50 and we still haven’t gotten our entrees. There was only 1 basket of rolls brought out since we’ve been here. The dishes were dirty even after the servers said they were. There is a server watching over me as I type this. Unacceptable. I can’t believe we have to sit here. If I could give 0 stars. I would. But I can’t so 1 is what they get.DO NOT DINE HERE!!! MY COUSINS FRIES AND BURGER WERE DRENCHED IN OIL.

DO NOT COME HERE. Service was terrible, the pregnant manager (she didn’t give us her name) was a joke. Even after we let her know the chicken was RAW she stated she would take it off the check. Took her over 10 minutes to correct the problem, but was spotted laughing with employees. Take your job seriously. You can get people seriously sick. The steak was a piece of fat and overcooked/ disgusting asparagus. This is the second and last time I have terrible service here. There’s a reason this place was empty on a Friday at 6pm. Never again. Do yourself a favor and avoid this place. It’ll save your life!

The restaurant was quiet; the waitress/ bartender has an excellent personality. I asked for a drink with light ice in a to-go cup. However, I received a cup full of ice in a regular cup. My food finally came in a chipped dish. Yeah, that's it. Gots to be more careful. I didn't make a fuss; I paid my bill, then made my departure.Update 6/6. The manager at O’Charleys contacted me and apologized for the recent visit mishap. Thank you, Ray White, for the kind words. It means a lot when someone of your status takes a stand and makes things right. And for that I added two More ??. You acknowledge there is a problem, and you are taking all the steps to correct the issue at hand. Kudos to you Ray