Papa Johns Pizza
3869 Chapel Hill Rd, Douglasville
(678) 384-4168
Recent Reviews
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I don’t know who is cooking today Oct 25 2024 between 11-12:30 but you did that!!! Has to be the best Papa John’s order I have ever had. The pizza was on point, the garlic nots the perfect taste, & the brownies were 🔥. Great Job!
Food: 5
Service: 5
Great service thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meat Pizza
BEST service I've had at this type of retailer in a LONG time! I wish I knew the employees name to give them full credit! I stopped in last Tuesday headed to a ball game at NMHS down the road. I had been rushed all day and had a young (hungry) child along with me and was going to be at the school for many hours. We stopped at this location - the only place close by to get take out food. I placed the order - and he told me it would be about 10 minutes. So I advised we'd go wait in the car and come back in for it. In much less than that time - the worker approached my car and had the order in hand - and it wasn't like I was parked right there close to the door either.... Super polite and great service! And - he got all the details of my order right which hasn't happened at any pizza shop since I can remember!!!
Atmosphere: 5
Food: 5
Service: 5
This is the second time I have tried to use myreward points and the website will not take it off
Excellent service, great pizza, we'll go there again
Food: 5
Service: 5
Great air conditioning
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: New York Style Double Pepperoni
The pizzas are always pretty good. The service was not that great. The manager acted as if she was bothered by having to cash me out.
Atmosphere: 3
Food: 4
Service: 3
Called to order a pizza for a group of 12 people at 950pm on a Saturday. We were told it would be 35 to 45 minutes for delivery. 90 minutes later, still no pizza. After calling to get an update, found out Papa Johns has no tracking system. They contract deliveries out to DoorDash. After several calls to try and rectify the situation I had to end up going to pick up the order....which was literally 5 minutes from my house. Shout out to Brandon for keeping his cool and fixing the issue. Having said that... I will NEVER order another Papa John pizza. Marcos is where I'll be spending my money from now on. DO NOT PATRONIZE PAPA JOHNS BECAUSE THEY ARE NOT IN CONTROL OF ANYTHING EXCEPT THE ACTUAL MAKING OF THE PIZZA.
Service: 1
I’m a door dasher and I went into this pizza place to pick up my order I kindly asked for the customers pizza and the curly head little boy had a very nasty attitude. I will never ever go back there again now I see why your ratings are so low.
Atmosphere: 1
Service: 1
We generally like this location, but tonight's order took 2 hours to arrive - after they called to tell us they were out of bacon, they "messed up the order" (their words, not sure how exactly), sent the driver without one of our pizzas, marked the pizza delivered, and then finally delivered 2 subpar pizzas. Because honestly, it was made badly on top of all the waiting (not enough cheese, not spread well, and the 'half toppings' weren't divided properly). Clearly they knew how to contact us (they called about the bacon), but they never let us know our order was messed up or running late, never apologized, and certainly never did anything to fix the situation. I guess it's time to find a new place for our weekly pizza.
Kid-friendliness: Nothing kid-friendly about waiting 2 hours for badly made pizza.
Restaurantji Recommends
Breadsticks burnt ….pizza crust burnt…boneless chicken wings …no sauce ?♀️ won’t let me add a
Atmosphere: 3
Food: 2
Service: 3
This location never gets my pizza right, and the customer service was rude and horrible. On 8/4/2023 at 8:50pm.
Atmosphere: 1
Food: 1
Service: 1
Lost a customer
Worst papa John’s in the county is don’t like ordering anymore because it come from this location now . My pizza looked microwaved like it was re-heated . It was incredibly gross , this has now happened 3-4 times. If it’s not fresh I don’t want it , I won’t be ordering from papa John’s anymore .
Atmosphere: 1
Food: 1
Service: 1
Great experience just over priced for little ceasers quality pizza. But the meatballs and garlic bread are amazing.
Atmosphere: 3
Food: 3
Service: 3
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