Pizza Hut

3697 GA-5 #4, Douglasville
(770) 489-8700

Recent Reviews

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Ydkm

This was take out. The food came fast but the box was wet. Pizza stuck to the box. My kids like the pasta from there. Bacon was missing off the pizza. We got the $24 special and the pasta, and then when you factor in tax, delivery fee and tip ($50) yeah pizza is not worth it anymore.

Food: 3

Service: 5

Recommended dishes: Pepperoni Pizza

Lakita Vanterpool

I call about 8:36 pm on 2/14/2025 And the night manager Javelle was very Unprofessional !! I ask for 7 dollars deal that pizza HUT Offers and they did not have pan In the size I needed!! I ask Mr.Javelle with the double "LL" Could he Consider allowing me get the pizza at the same price because of there Incovince on something they Advertise daily!! Mr. Double LL said u waNT me to give u a large pizza because we don't have anymore pan at that size I needed and I said yes please he said No what u can do is try Again tomorrow! When I told him I was going to do a Survey on his Service he didn't care and told me that was fine!! In Management he should know that this is something he don't won't on his ACR!! Are maybe he don't know! This is Not the way to Out Pizza the Hut!!

Atmosphere: 1

Food: 1

Service: 1

Jay Jones

I haven't ordered from Pizza Hut in a long time and after tonight I doubt I will ever order again. We had a one-topping pizza that came with just cheese, although it looked like it had been sliced on the top whatever they used to do that wasn't sharp enough to cut all the way through the pizza. Also ordered the boneless chicken wings. They tasted as if the oil had been burned and blackened. Then they weren't properly drained there was at least as much oil in the containers as there was sauce. It's all in the garbage, I won't be wasting my money on Pizza Hut ever again.

Food: 1

Service: 5

Alejandra Revelo

I was waiting with my daughter for more than 10 minutes and they were talking on their cell phones, they walked around everywhere and they never came out to greet us. I will never return to this place.

Atmosphere: 1

Service: 1

K B

Never recieved my order . Doordash delievered to wrong house. I called manager and she was terrible. She just said well the door does drop a pick it up. Rude and sarcastic!!!! Never offered to refund my order , Since I didn't get my , She? Should have automatically Said "I'm issuing a refund", but she didn't. I had To Ask for it, And that is terrible customer service!!!! She Then said, my refund will be 3 to 5 business days, which does me no good at this point. I'm out of money , and out of the order. terrible pizza hut!!!!! awful awful awful customer service and poor management!!!! So very disappointed

Atmosphere: 1

Food: 1

Service: 1

Zach Winters

So I don't know if this store is just broke or what. But I no longer get any kind of sauces when I order cheese sticks. And on top of that the sauces that I pay for are never more than half full. It's gotten to where I just go across town to the other pizza hut even tho this is around the corner. Also quality wise I get more bang for my buck at little Caesars. At least they actually put cheese on their cheese sticks. Whoever was running it a few months ago should come back. Current crew has the personality of a stick sunk thoroughly in the mud. All of them seem to hate that no one tips on carryout orders. Nobody tips me for doing my job

Atmosphere: 1

Food: 1

Service: 1

Joshua Vasquez

There were way too many people working for no one to *at least* say “we’ll be with you in one moment.”

Atmosphere: 1

Food: 2

Service: 1

Deroen Boyett

Don’t order delivery from this location this is the quality of food they consider acceptable then proceeded to tell me I would have to come in the store to receive a refund. I ordered delivery for a reason & shouldn’t be inconvenience due to their clear negligence!

Atmosphere: 1

Food: 1

Service: 1

Carol Gulliford

Dai'rell Curry-Henderson delivery driver. He said it was his first day. And his mannerisms were impeccable.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Large Pepperoni Pizza

Kellie Harrison

Terrible experience tonight. I ordered online and it said my Tavern Pesto Margherita Pizza and Hut Box would be ready in 18 minutes. I showed up at the 18 minute mark. The Hut Box looked good however, upon opening the Tavern Pesto Margherita Pizza I saw that it looked cold, old, all pieces spread way apart AND WITHOUT Pesto. I asked where the Pesto was and complained that the Pizza itself looked terrible and old. So she took the Pizza and came back after I heard them talking in the back about me and the situation...with Pesto added. I asked her if they could remake the Pizza, she got someone else and he said we could remake. Cool! Then the actual manager came to speak to me and said that this Pizza only takes 10 minutes to make and ordering online would probably make it look older/colder upon picking it up at 18 minutes. I let him know that I could hear the employees talking about me in the back and how unprofessional they were being. While waiting for the fresh Pizza, my Hut Box had been placed back inside the heated Pizza holder. After 10-15 minutes, my fresh pizza was ready and when I asked them to retrieve my Hut Box from the heated pizza holder they were actually about to give it to a gentleman at the counter who was paying for his meal! So basically they were about to give MY food to someone else...the customer was over there paying for MY food...that had already been paid! The manager had been standing there and witnessed this whole ordeal from the start and he says "She's new"...no sir...I don't care that she is new...she was literally about to give MY food away and YOU were about to have to remake MY Hutbox because she isn't paying attention. I made sure to tell them that they were ALL young in there, the manager included and they ALL need to step it up! This was ridiculous! I had already told the manager that I was needing to hurry home to feed my toddler...these people love to waste your time. Not only that, but when I had 1st gotten there to pick up my pizzas in the 1st place, I got asked to tip 3 times before I even got my pizzas in my hand! This location is ridiculous. I probably won't ever order from this location ever again. I will say, the manager I spoke with was professional, he was a tall and slender young black male. I did not catch his name. I didn't have an issue with him, but he does need to get this store in order if he's supposed to be managing it. He offered to give me a 2 liter soda for the inconvenience of everything which is nice, BUT this doesn't solve the issue. As for the other staff, after the new girl made the mistakes, the other coworkers and her were all laughing and joking about what had happened. Wasting a paying customers time IS NOT FUNNY.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: Personal Pan Pizza

Jacqueline Grier

I ordered a pizza on August 7th over the phone. Mariah (039391) took my order. She was so pleasant and patient with me as I tried to remember the name of the last pizza I had ordered 3 weeks prior. I told her that that was a special day for me so i hope my pizza would be made with love. She informed me that she would be making the pizza and after taking one bite into my pizza, she did not disappoint. The first time I ordered the tavern pizza, it was really good, but this time, it was absolutely amazing!! Mariah is the best and if ever get the privilege for her to make your pizza, or even just take your order, you will be very pleased!

Atmosphere: 5

Food: 5

Service: 5

somebody had to be me**** ***

i ordered the tavern chicago pizza did not have enough sauce and the sauce was supposed to be sweet and was not cut in squares

Atmosphere: 3

Food: 1

Service: 3

Amber Rogers

Here lately, they have been on point with everything

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Dinner Box with 3 Pizzas

Chris Garwood

Love the deals and meatlovers pizza, bbq wings bread sticks

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Breadsticks

Ask Ifyouwannaknowmore

04192024 ordered a Big New Yorker with light marinara online. According to the website, it came with pepperoni and cheese. Picked it up (forgot to check it before I left), when I arrived home, opened it up, it only had cheese, no pepperoni. I called the store and I was advised since it was an online order, the only thing they saw was light marinara and cheese. I attempted to verify the Big New Yorker automatically comes with pepperoni and that was verified.Heated up the oven, pulled out a bag of pepperoni, added pepperoni and stuck it in the oven for ~15 minutes. Don't know what to say. Order something that is supposed to come with certain items added and they are left off because 'evidently' their website doesn't specify "The Big New Yorker" doesn't come with pepperoni.Perhaps someone from Pizza Hut corporate can explain this error?

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Pepperoni Pizza

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