I love Wingstop, this location sucks, the people suck, the food suck, everyone hella rude and unhelpful they need to do better
Atmosphere: 1
Food: 1
Service: 1
Tabitha Odom Jones
Placed an order for delivery and wingstop messed up 2/3 of the order. When confronted with the issue and refund requested the staff insisted we had to deal with the delivery service (who did their job btw ). I again requested a credit or refund and after explaining multiple times I would not contact the delivery service because I just wanted a refund the staff refused then quickly stayed we would.have a instpre.credit.of $25 them hung up on me. Clearly poor quality employees at this location who dont listen nor comprehend basic concepts or English. Very disappointing and I deserve my money back since I didnt get what I ordered ...
Jamil Fleming
First time at this Wingstop / in general and I'm probably not going back. They were out of ice at the drink fountain, some employees were sitting down instead of trying to help make orders until it got busy.
The person taking the register was also a little bit rude and giving people the wrong pickup order. Don't know if everyone one was having a bad day or what.
The food was very very good, it's just the service that's holding this location back.
Atmosphere: 3
Food: 5
Service: 2
Raquel Santos
My food was amazing especially the fries u did your big one Dejah. -Kaiden
Atmosphere: 5
Food: 5
Service: 5
Kenya Taylor
I ordered through Uber Eats to pick up, got a text that my food was ready. Waited a few mins before I went inside. Still waited 30 minutes for my food. This is the second time this has happened.
Atmosphere: 3
Food: 5
Service: 2
life With riah
Great customer service
Owen Nettles
placed a mobile order like 2 hours ago and they still haven’t even started it yet. it wasn’t even that big of an order this wingsrop location needs to step it up. this is absolutely absurd for a “fast food restaurant”
Atmosphere: 1
Food: 4
Service: 1
MEKOS OWN MIND
We have been waiting an hour for a dine in order at the Chapel Hill Rd location in Douglasville, GA. Out of six workers that I can see, only 1 person is consistently working. This is ridiculous, I will never be back. I can’t comment on the food because we haven’t received it yet!
Service: 1
mariah vieux
I had a very disappointing experience at this Wingstop. I ordered the family deal with 20 wings and fries: 10 lemon pepper all flats, 5 mango habanero, and 5 garlic parmesan. When I received my order, the wings were cold and mostly drums instead of all flats. I explained this, but the cashier argued that the app doesn’t allow “all flats,” even though I was told to order online because their system was down. The cook agreed to remake the order, but I saw him on his phone and scratching his back without washing his hands, so I had to ask someone else to finish preparing my food.
When I got home, the wings were overcooked and inedible. I called the store several times with no answer, so I went back the next morning. (We ordered at 9:30 and didn’t leave the store until 10 due to the matter)
I had a very disappointing and frustrating experience at this Wingstop. I ordered the family deal with 20 wings and fries: 10 lemon pepper all flats, 5 mango habanero, and 5 garlic parmesan. When I received my order, the wings were mostly drums (despite requesting all flats) and the food was cold. When I asked for it to be corrected, the cashier argued with me about the app not allowing “all flats,” even though their system was down and I was told to order online.
The night manager eventually agreed to remake the order, but I saw the cook him on his phone and scratching his back while handling food without washing his hands, which made me very uncomfortable. I had to request that someone else finish preparing the food. When I got home, the wings were overcooked, hard, and inedible. I tried calling the store several times with no answer, so I had to go back in person.
When I returned, the night manager and general manager (Michelle, via phone) were rude, refused to remake the order, and told me to leave. I felt embarrassed and disrespected in front of other customers. From cashier to cook to management, the entire experience was unprofessional and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
MrKaleaseABG
Came in Wednesday night the Manager Kenny got me coming back. The way he flipped that chicken was everything.
I love Wingstop, this location sucks, the people suck, the food suck, everyone hella rude and unhelpful they need to do better
Atmosphere: 1
Food: 1
Service: 1
Placed an order for delivery and wingstop messed up 2/3 of the order. When confronted with the issue and refund requested the staff insisted we had to deal with the delivery service (who did their job btw ). I again requested a credit or refund and after explaining multiple times I would not contact the delivery service because I just wanted a refund the staff refused then quickly stayed we would.have a instpre.credit.of $25 them hung up on me. Clearly poor quality employees at this location who dont listen nor comprehend basic concepts or English. Very disappointing and I deserve my money back since I didnt get what I ordered ...
First time at this Wingstop / in general and I'm probably not going back. They were out of ice at the drink fountain, some employees were sitting down instead of trying to help make orders until it got busy.
The person taking the register was also a little bit rude and giving people the wrong pickup order. Don't know if everyone one was having a bad day or what.
The food was very very good, it's just the service that's holding this location back.
Atmosphere: 3
Food: 5
Service: 2
My food was amazing especially the fries u did your big one Dejah. -Kaiden
Atmosphere: 5
Food: 5
Service: 5
I ordered through Uber Eats to pick up, got a text that my food was ready. Waited a few mins before I went inside. Still waited 30 minutes for my food. This is the second time this has happened.
Atmosphere: 3
Food: 5
Service: 2
Great customer service
placed a mobile order like 2 hours ago and they still haven’t even started it yet. it wasn’t even that big of an order this wingsrop location needs to step it up. this is absolutely absurd for a “fast food restaurant”
Atmosphere: 1
Food: 4
Service: 1
We have been waiting an hour for a dine in order at the Chapel Hill Rd location in Douglasville, GA. Out of six workers that I can see, only 1 person is consistently working. This is ridiculous, I will never be back. I can’t comment on the food because we haven’t received it yet!
Service: 1
I had a very disappointing experience at this Wingstop. I ordered the family deal with 20 wings and fries: 10 lemon pepper all flats, 5 mango habanero, and 5 garlic parmesan. When I received my order, the wings were cold and mostly drums instead of all flats. I explained this, but the cashier argued that the app doesn’t allow “all flats,” even though I was told to order online because their system was down. The cook agreed to remake the order, but I saw him on his phone and scratching his back without washing his hands, so I had to ask someone else to finish preparing my food.
When I got home, the wings were overcooked and inedible. I called the store several times with no answer, so I went back the next morning. (We ordered at 9:30 and didn’t leave the store until 10 due to the matter)
I had a very disappointing and frustrating experience at this Wingstop. I ordered the family deal with 20 wings and fries: 10 lemon pepper all flats, 5 mango habanero, and 5 garlic parmesan. When I received my order, the wings were mostly drums (despite requesting all flats) and the food was cold. When I asked for it to be corrected, the cashier argued with me about the app not allowing “all flats,” even though their system was down and I was told to order online.
The night manager eventually agreed to remake the order, but I saw the cook him on his phone and scratching his back while handling food without washing his hands, which made me very uncomfortable. I had to request that someone else finish preparing the food. When I got home, the wings were overcooked, hard, and inedible. I tried calling the store several times with no answer, so I had to go back in person.
When I returned, the night manager and general manager (Michelle, via phone) were rude, refused to remake the order, and told me to leave. I felt embarrassed and disrespected in front of other customers. From cashier to cook to management, the entire experience was unprofessional and unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Came in Wednesday night the Manager Kenny got me coming back. The way he flipped that chicken was everything.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great food & fantastic people! Emma was a great help tonight!
Atmosphere: 5
Food: 5
Service: 5
Just left. Yes they were extremely busy but they did their thing. Great food and even better customer service definitely will be back.
Atmosphere: 5
Food: 5
Service: 5
ABSOLUTELY AMAZING SERVICE! 10/10 Would recommend😊
Atmosphere: 5
Food: 5
Service: 5
I love this place so much it’s the best food place ever made!! It’s really good and I love it so much I can’t believe its even real!
Atmosphere: 5
Food: 5
Service: 5
I called my order 20 minutes upon arrival and they couldn’t find my order it’s a lot of kids working here not paying attention
Atmosphere: 1
Food: 1
Service: 1
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