I ordered online. Limited time offer, Smokestack Brisket Sandwich, caesar salad and soda. Sandwich looks fantastic online. Got there, place was a ghost town. One person in line. It was near closing time, makes sense. No waiting is a bonus. Girl at counter was friendly enough and gave me my sandwich. Immediately I was underwhelmed at the temperature of box. She say something about have a good night. I asked where is my salad? Oh yeah...we don't have any caesar salad. We don't have any salad. You can have a bag of chips. I took the chips and got some water and left. Made it to my car and decided I needed to check on the sandwich because the box was so cool I thought I might have the wrong order. It was a sandwich that I took the top off to check the temperature. That's when the fear set in. I see nothing but vegetables and thought when I ordered I accidentally checked the box where you can have the brisket removed. Side bar, who orders a brisket sandwich and has the brisket removed? I took a closer look and bam, I think I spotted the brisket. That's when the disappointment set in. I flipped the sandwiches upside down to get a better idea if there was more meat. There was more meat, but barely. in total, maybe 1/2 ounce worth of brisket. I wanted to go back in but it was past closing time and I figured I'll live. Then to add insult to injury back at my hotel, I realized I paid more for the salad and didn't get offered a refund or anything. A bag of chips and no apologies. Take from this what you will. I likely won't be back, but I never say never. If it happens I will update this review.
Atmosphere: 2
Food: 2
Service: 3
George Gordon
We have been coming here forever , the pizza I just got was burnt badly on the bottom and when I took it to the register they asked “ so u want it remade ?” With this sneer on her face . My response would have been “ I am so sorry about that let me get that remade for u, would u like a bag of chips or some gelato while u wait ?” Other issue that has been an ongoing thing forever is several female employees dress like work in a bar in combination with they just rolled out of bed. The employees are what people notice first and there are a ton of families here and nobody wants to see cheeks jiggling around while making food. Customer service overall matters.
Atmosphere: 4
Food: 4
Service: 2
Chelsea Taylor
Price is outrageous for what you get. My pizza that was over 22.00 for 14inches was actually only 11inchs. Our food was dry, sauce taste watered down, cheese taste freezer burnt...just a whole list of awful. Don't eat here not worth it.
Atmosphere: 3
Food: 1
Service: 1
Kara Frost
We will not be back. They were out of ranch, garlic, jalapeños, sweet tea, Dr Pepper, Coke, and many other ingredients/drinks that I personally do not ever get. Customer service was just “okay.” The lock to the ladies bathroom was broken with a sign that says “knock before entering. Lock broken.” These are very basic essentials for a place serving pizza and people.
Atmosphere: 1
Food: 1
Service: 2
Justin Thigpen
When we first walked in, we noticed the AC wasn’t working. We decided to go ahead and order our food anyways. This is where we knew we made a mistake. Things they were “out of” 1) sweet tea 2) sun dried tomatoes 3) fresh mozzarella 4) Pesto sauce 5) Coke 6) root beer 7) “Gelato”. They had 3 tubs of WALMART ice cream. 8) Banana peppers
This was the worst your pie experience we have had.
Atmosphere: 1
Food: 1
Service: 1
Sara Rich
I wouldn't go here unless you have a lot of time on your hands. Went to place to go order and was completely ignored for the first several minutes. No one would make eye contact with me. I finally asked & the girl said she's coming. When the girl finally showed up, she started rolling out pizza dough. I asked what was going on, she said they had forgotten an order. I waited another few minutes for her to finish what she was doing and she started rolling out another dough. I told them their communication skills suck & walked out the door.
Cleo C
Food was good. Employees were moving like snails, they looked like they just did not want to be there. Lots of people in line and only 2 Employees. Dough balls were on counter all dried up with flies that were landing all over it. They did not bother to cover food. It was a bit disgusting.
Atmosphere: 4
Food: 3
Service: 2
kaye little
I waited for quite a few, that’s fine. But to be served food like this after that wait time is unacceptable. They burnt my sandwich, forgot to add chicken on this dry Alfredo pasta. I’m very disappointed. I came back for this food because it was good the last time we went. I just want my money back if I could 😭
Atmosphere: 2
Food: 1
Service: 2
Troy Estes
Always a great experience and thr food is great
Atmosphere: 5
Service: 5
Jeffery Daniel
Absolute AMAZING food, great service and reasonably priced. Base pizza will seem expensive at first, but you get unlimited toppings for free, so it’s instantly cheaper than any other pizza place. Pizza is fullly hand made, tossed, and brick-oven cooked. Their gelato is also good quality, they change out the flavors every so often so there’s always something new to try next time. Overall 10/10 service, very quick, and extremely friendly/nice staff!!
Wow. Just Wow! This is some really good pizza. Probably the best I’ve had in a very long time. I’ll definitely be back. Wings were cooked just the way I like them. Pizza was delicious. Very tasty food here.
Kat Carrillo
2nd time ordering through Door dash ,did not get the marinara for the cheese sticks and the ranch was very over powering . Not satisfied and couldn't eat even half of it , first time ,pizza was cold and I am only 5 miles from the restaurant, im done with this place
JERRY MILLER
Had a very rude experience with a server at the establishment! I came in for a Greek salad, and I told them what I needed! I had to repeat my order several times! I only wanted a Greek salad and Greek salad only! Very unprofessional with preparing my salad and it seemed like he was in a rush to get me out of the restaurant! I hope this review doesn't tarnish the business, but there needs to be some type of training when it comes down to the customers!
Brett Gibbs
Love eating here whenever I'm in downtown. The food's pretty good but the employees are always nice when me and my family come in.
Carley Scott
I had a wonderful experience. The team that was behind the counter really made it an amazing experience. 10 out of 10 recommend
I ordered online. Limited time offer, Smokestack Brisket Sandwich, caesar salad and soda. Sandwich looks fantastic online. Got there, place was a ghost town. One person in line. It was near closing time, makes sense. No waiting is a bonus. Girl at counter was friendly enough and gave me my sandwich. Immediately I was underwhelmed at the temperature of box. She say something about have a good night. I asked where is my salad? Oh yeah...we don't have any caesar salad. We don't have any salad. You can have a bag of chips. I took the chips and got some water and left. Made it to my car and decided I needed to check on the sandwich because the box was so cool I thought I might have the wrong order. It was a sandwich that I took the top off to check the temperature. That's when the fear set in. I see nothing but vegetables and thought when I ordered I accidentally checked the box where you can have the brisket removed. Side bar, who orders a brisket sandwich and has the brisket removed? I took a closer look and bam, I think I spotted the brisket. That's when the disappointment set in. I flipped the sandwiches upside down to get a better idea if there was more meat. There was more meat, but barely. in total, maybe 1/2 ounce worth of brisket. I wanted to go back in but it was past closing time and I figured I'll live. Then to add insult to injury back at my hotel, I realized I paid more for the salad and didn't get offered a refund or anything. A bag of chips and no apologies. Take from this what you will. I likely won't be back, but I never say never. If it happens I will update this review.
Atmosphere: 2
Food: 2
Service: 3
We have been coming here forever , the pizza I just got was burnt badly on the bottom and when I took it to the register they asked “ so u want it remade ?” With this sneer on her face . My response would have been “ I am so sorry about that let me get that remade for u, would u like a bag of chips or some gelato while u wait ?” Other issue that has been an ongoing thing forever is several female employees dress like work in a bar in combination with they just rolled out of bed. The employees are what people notice first and there are a ton of families here and nobody wants to see cheeks jiggling around while making food. Customer service overall matters.
Atmosphere: 4
Food: 4
Service: 2
Price is outrageous for what you get. My pizza that was over 22.00 for 14inches was actually only 11inchs. Our food was dry, sauce taste watered down, cheese taste freezer burnt...just a whole list of awful. Don't eat here not worth it.
Atmosphere: 3
Food: 1
Service: 1
We will not be back. They were out of ranch, garlic, jalapeños, sweet tea, Dr Pepper, Coke, and many other ingredients/drinks that I personally do not ever get. Customer service was just “okay.” The lock to the ladies bathroom was broken with a sign that says “knock before entering. Lock broken.” These are very basic essentials for a place serving pizza and people.
Atmosphere: 1
Food: 1
Service: 2
When we first walked in, we noticed the AC wasn’t working. We decided to go ahead and order our food anyways. This is where we knew we made a mistake.
Things they were “out of”
1) sweet tea
2) sun dried tomatoes
3) fresh mozzarella
4) Pesto sauce
5) Coke
6) root beer
7) “Gelato”. They had 3 tubs of WALMART ice cream.
8) Banana peppers
This was the worst your pie experience we have had.
Atmosphere: 1
Food: 1
Service: 1
I wouldn't go here unless you have a lot of time on your hands. Went to place to go order and was completely ignored for the first several minutes. No one would make eye contact with me. I finally asked & the girl said she's coming. When the girl finally showed up, she started rolling out pizza dough. I asked what was going on, she said they had forgotten an order. I waited another few minutes for her to finish what she was doing and she started rolling out another dough. I told them their communication skills suck & walked out the door.
Food was good. Employees were moving like snails, they looked like they just did not want to be there. Lots of people in line and only 2 Employees. Dough balls were on counter all dried up with flies that were landing all over it. They did not bother to cover food. It was a bit disgusting.
Atmosphere: 4
Food: 3
Service: 2
I waited for quite a few, that’s fine. But to be served food like this after that wait time is unacceptable. They burnt my sandwich, forgot to add chicken on this dry Alfredo pasta. I’m very disappointed. I came back for this food because it was good the last time we went. I just want my money back if I could 😭
Atmosphere: 2
Food: 1
Service: 2
Always a great experience and thr food is great
Atmosphere: 5
Service: 5
Absolute AMAZING food, great service and reasonably priced. Base pizza will seem expensive at first, but you get unlimited toppings for free, so it’s instantly cheaper than any other pizza place. Pizza is fullly hand made, tossed, and brick-oven cooked. Their gelato is also good quality, they change out the flavors every so often so there’s always something new to try next time. Overall 10/10 service, very quick, and extremely friendly/nice staff!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wow. Just Wow! This is some really good pizza. Probably the best I’ve had in a very long time. I’ll definitely be back. Wings were cooked just the way I like them. Pizza was delicious. Very tasty food here.
2nd time ordering through Door dash ,did not get the marinara for the cheese sticks and the ranch was very over powering . Not satisfied and couldn't eat even half of it , first time ,pizza was cold and I am only 5 miles from the restaurant, im done with this place
Had a very rude experience with a server at the establishment! I came in for a Greek salad, and I told them what I needed! I had to repeat my order several times! I only wanted a Greek salad and Greek salad only! Very unprofessional with preparing my salad and it seemed like he was in a rush to get me out of the restaurant! I hope this review doesn't tarnish the business, but there needs to be some type of training when it comes down to the customers!
Love eating here whenever I'm in downtown. The food's pretty good but the employees are always nice when me and my family come in.
I had a wonderful experience. The team that was behind the counter really made it an amazing experience. 10 out of 10 recommend
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