Cold Stone Creamery
9700 Medlock Bridge Rd Ste 172, Duluth
(770) 476-0292
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9700 Medlock Bridge Rd Ste 172, Duluth
(770) 476-0292
I’m a regular here and the men that work here are rude they don’t have patience for the customers at all and that’s unfortunate because we’re the reason why y'all are open.
Date of Visit: 07/17 around 7:50pm
I came in with great energy, genuinely excited to get some ice cream—but my experience quickly took a turn. From the moment I walked in, I was met with poor customer service. One young employee seemed to find everything amusing, making faces and acting unprofessionally.
I ordered my ice cream with a waffle cone, only to find the cone was extremely stale. I went back inside to ask for a remake, having only taken one bite, but was told it wasn’t stale and they couldn’t replace it.
When I asked for a refund, the person in charge (perhaps the manager) offered me a cone by itself as a compromise. Even though I hadn’t touched the ice cream, they said they couldn’t take it back and claimed no one knew how to process a refund.
Throughout all of this, the same employee continued to behave like it was all a joke. Absolutely horrible customer service. I won’t be returning.
Very nice counter staff!
Best place to visit after watching movie
Clean place, smiling staff, and amazing ice cream! A perfect combo for a sweet evening.
All time fav
This place is nasty. Customer service is horrible. Didn’t get acknowledged or welcomed when I came in. Very disorganized. Most importantly, it’s pretty disgusting to eat the ice cream out of the tub in front of customers. Absolutely disgusted and walked out. Never coming back.
We did the no no. We came at the last 25 minutes. Service was great. Ice cream was great. Establishment was clean. Love it.
Sushma makes very good shakes…appreciate her patience and good work…
Good Service,Near Regal Cinema and Taste is good as always
Restaurantji Recommends
they don’t listen to you, they serve whatever they want, they don’t double check for your order, and also they have a bad attitude
Had no dairy free ice cream
Stopped at cold stone for some ice cream, Erick was awsome with making our ice cream.
Best ice cream. Just love it.
The best ice cream ever
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