Guy who was taking my order at drive through seemed angry. Really scared me. Asked for some blueberry syrup and he started yelling at me that it WASNT SYRUP it was a SHOT. Wont be returning.
Atmosphere: 2
Food: 4
Service: 2
Crystal Frieson
Beware, they don’t add the sugar you request. I’ve had to call them out on it several times. We all know how our fav drinks should taste. Why do other Dunkin’s, which are 50 cents less actually get it right ?
Atmosphere: 2
Food: 2
Service: 2
A W
Officially done with Dunkin! I should not have to beg for napkins and condiments. If the over head is too high to not throw one napkin at me, then shut the doors!!!!! Begging and getting one strawberry jelly without a knife to even scoop it is insane! I’m done! I was hopeful my last visit would go well, but then this short ride guy basically tossed the plastic knife at me and shut the window. This location is horrible ✌🏾
Garrett Morrell
Super slow service, extra charge for oatmilk and barely any in it. Guy hands me my coffee and abandons the window. I have to honk after 5 minutes of waiting, Ask for more and get a miniscule amount added. Then have to wait for him to take an order for him to hand me my coffee. Over $4 for a medium hot coffee with oatmilk? No receipt given because he's adding a charge more than the oat milk.
Atmosphere: 1
Food: 1
Service: 1
L C
Unwelcoming and just rude.
Atmosphere: 1
Food: 1
Service: 1
Aliyah Harnage
Absolutely DISGUSTING. Between the SOUR milk in my coffee to the STALE donut that wasn’t even glazed this was the worst Dunkin experience I’ve ever had. Honestly the worst restaurant experience in general. When I was in the drive through the old guy was yelling back and forth with the younger worker. The old guy proceeded to yell at me when I was just sitting waiting for someone to ask for payment method. Then he snatched my card to pay. I’ve gone inside one time sense but it was the same workers so I turned around and left!!!
The floors were sticky, counters were crumby, and the bathrooms were disgusting. I’d rather drive 30 minutes to a different location. Or go to Einstein bagels.
Atmosphere: 1
Food: 1
Service: 1
Raynna Camarillo
If negative stars was a thing that’s what I’ll give. I’m a regular Dunkin customer but today just finished it off. How do you get a mobile order wrong? Like seriously everything is on a sticker but instead I get an Ice coffee with no sugar, no swirls, just cream. So Went back to ask to fix it but argued instead of making the drink right. If y’all wanna be stingy about your cups then make the drinks correct next time so you don’t end up needing to waste any cups and lose customers. This Dunkin needs to either find a new staff that knows how to make drinks correctly and people willing to give good customer service or just demolish the whole Dunkin building period. They are just stingy and rude. Never going back.
Service: 1
Renaan Johnson
This is the WORST Dunkin, terrible terrible customer service and so rude. DO NOT give them your business. They forgot to add caramel and I sent someone to get a side of caramel (which I was willing to pay for) and the woman that worked there absolutely refused to give a side of caramel without purchasing another drink. Also ordered a toasted bagel and the bagel was thrown in the bag UNTOASTED, besides their drive through is the worst turn to order in that I have ever seen, be careful, you could damage your car. Go to the Dunkin on Pleasant Hill Rd. at the Gas station near McDonalds, 5 minutes up the road.
Atmosphere: 1
Food: 1
Service: 1
Onyx Campos
I ordered 2 drinks and they both tasted terrible. My husband also got 2 spider donuts and we were waiting for 5-10min just to get our donuts and they weren’t even busy. Then some worker gave us a weird look and another ignored us. Eventually someone came to ask about our order and told us they didn’t have the spider donuts and so they gave us regular Halloween ones and they taste so stale. Service BAD. Food BAD. NEVER AGAIN
Atmosphere: 1
Food: 1
Service: 1
scarlett alderete
my bf and I ordered drinks and sandwiches with hash browns, and the food tasted like strong chemicals, and they also gave me the wrong food after repeating it 2 times :(
I ordered 2 drinks and they both tasted terrible. My husband also got 2 spider donuts and we were waiting for 5-10min just to get our donuts and they weren’t even busy. Then some worker gave us a weird look and another ignored us. Eventually someone came to ask about our order and told us they didn’t have the spider donuts and so they gave us regular Halloween ones and they taste so stale. Service BAD. Food BAD. NEVER AGAIN
Atmosphere: 1
Food: 1
Service: 1
Joselin
Had to repeat my order four times just for them to get it wrong. Got my milkshake wrong twice on two separate occasions, and when told they got my order wrong they got mad and laughed. When finally remade it tasted like sink water.
Atmosphere: 1
Food: 1
Service: 1
Wildson Vieira
This place should be closed. Terrible customer service ???.
The place is a mess. Drive thru team is the worst. They misunderstood the order and provided the wrong order because they don't listen.
And the worst case scenario is the cashier lady. She is an angry person, uncivil and very ill mannered with the customers. I'll never go back to that place and don't recommend that place.
Atmosphere: 1
Food: 1
Service: 1
Maya Heyward
I got four croissant sandwiches for my family and I, bacon egg and cheese and three just egg and cheese ALL FOUR of them tasted like Chemicals! I don’t know if they’re cleaning there Hibachi Grill with dirty mop water but i almost threw up!! Absolutely disgusting! the donuts that we got were good but them croissant sandwhich almost killed me Nasty Work!
Atmosphere: 3
Food: 1
Service: 3
Edith Pazol
They were all very kind to me and family even give free donuts to my to kids.
Guy who was taking my order at drive through seemed angry. Really scared me. Asked for some blueberry syrup and he started yelling at me that it WASNT SYRUP it was a SHOT. Wont be returning.
Atmosphere: 2
Food: 4
Service: 2
Beware, they don’t add the sugar you request. I’ve had to call them out on it several times. We all know how our fav drinks should taste. Why do other Dunkin’s, which are 50 cents less actually get it right ?
Atmosphere: 2
Food: 2
Service: 2
Officially done with Dunkin! I should not have to beg for napkins and condiments. If the over head is too high to not throw one napkin at me, then shut the doors!!!!! Begging and getting one strawberry jelly without a knife to even scoop it is insane! I’m done! I was hopeful my last visit would go well, but then this short ride guy basically tossed the plastic knife at me and shut the window. This location is horrible ✌🏾
Super slow service, extra charge for oatmilk and barely any in it. Guy hands me my coffee and abandons the window. I have to honk after 5 minutes of waiting, Ask for more and get a miniscule amount added. Then have to wait for him to take an order for him to hand me my coffee. Over $4 for a medium hot coffee with oatmilk? No receipt given because he's adding a charge more than the oat milk.
Atmosphere: 1
Food: 1
Service: 1
Unwelcoming and just rude.
Atmosphere: 1
Food: 1
Service: 1
Absolutely DISGUSTING. Between the SOUR milk in my coffee to the STALE donut that wasn’t even glazed this was the worst Dunkin experience I’ve ever had. Honestly the worst restaurant experience in general. When I was in the drive through the old guy was yelling back and forth with the younger worker. The old guy proceeded to yell at me when I was just sitting waiting for someone to ask for payment method. Then he snatched my card to pay. I’ve gone inside one time sense but it was the same workers so I turned around and left!!!
The floors were sticky, counters were crumby, and the bathrooms were disgusting. I’d rather drive 30 minutes to a different location. Or go to Einstein bagels.
Atmosphere: 1
Food: 1
Service: 1
If negative stars was a thing that’s what I’ll give. I’m a regular Dunkin customer but today just finished it off. How do you get a mobile order wrong? Like seriously everything is on a sticker but instead I get an Ice coffee with no sugar, no swirls, just cream. So Went back to ask to fix it but argued instead of making the drink right. If y’all wanna be stingy about your cups then make the drinks correct next time so you don’t end up needing to waste any cups and lose customers. This Dunkin needs to either find a new staff that knows how to make drinks correctly and people willing to give good customer service or just demolish the whole Dunkin building period. They are just stingy and rude. Never going back.
Service: 1
This is the WORST Dunkin, terrible terrible customer service and so rude. DO NOT give them your business. They forgot to add caramel and I sent someone to get a side of caramel (which I was willing to pay for) and the woman that worked there absolutely refused to give a side of caramel without purchasing another drink. Also ordered a toasted bagel and the bagel was thrown in the bag UNTOASTED, besides their drive through is the worst turn to order in that I have ever seen, be careful, you could damage your car. Go to the Dunkin on Pleasant Hill Rd. at the Gas station near McDonalds, 5 minutes up the road.
Atmosphere: 1
Food: 1
Service: 1
I ordered 2 drinks and they both tasted terrible. My husband also got 2 spider donuts and we were waiting for 5-10min just to get our donuts and they weren’t even busy. Then some worker gave us a weird look and another ignored us. Eventually someone came to ask about our order and told us they didn’t have the spider donuts and so they gave us regular Halloween ones and they taste so stale. Service BAD. Food BAD. NEVER AGAIN
Atmosphere: 1
Food: 1
Service: 1
my bf and I ordered drinks and sandwiches with hash browns, and the food tasted like strong chemicals, and they also gave me the wrong food after repeating it 2 times :(
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered 2 drinks and they both tasted terrible. My husband also got 2 spider donuts and we were waiting for 5-10min just to get our donuts and they weren’t even busy. Then some worker gave us a weird look and another ignored us. Eventually someone came to ask about our order and told us they didn’t have the spider donuts and so they gave us regular Halloween ones and they taste so stale. Service BAD. Food BAD. NEVER AGAIN
Atmosphere: 1
Food: 1
Service: 1
Had to repeat my order four times just for them to get it wrong. Got my milkshake wrong twice on two separate occasions, and when told they got my order wrong they got mad and laughed. When finally remade it tasted like sink water.
Atmosphere: 1
Food: 1
Service: 1
This place should be closed. Terrible customer service ???.
The place is a mess. Drive thru team is the worst. They misunderstood the order and provided the wrong order because they don't listen.
And the worst case scenario is the cashier lady. She is an angry person, uncivil and very ill mannered with the customers. I'll never go back to that place and don't recommend that place.
Atmosphere: 1
Food: 1
Service: 1
I got four croissant sandwiches for my family and I, bacon egg and cheese and three just egg and cheese ALL FOUR of them tasted like Chemicals! I don’t know if they’re cleaning there Hibachi Grill with dirty mop water but i almost threw up!! Absolutely disgusting! the donuts that we got were good but them croissant sandwhich almost killed me Nasty Work!
Atmosphere: 3
Food: 1
Service: 3
They were all very kind to me and family even give free donuts to my to kids.
Atmosphere: 5
Food: 5
Service: 5
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