no refills, i got three 3 dollar plates, two soups, charged 80 bucks, refused to let me speak to the manager or have my receipt. i came here three times a week and now i will not be returning. new management is awful and there’s bugs everywhere. when i asked for a togo coke i was given an empty cup with a hole in it, i had no coke in my glass at all only ice, they gave me a 6 dollar drink the “thai tea” in a kids cup and not the regular cup.
crow crow
paid 78 for 4 ,3 dollar plates 2 cokes and a plate of cauliflower. Gnats flying around my food the whole time and mold on my food as well i even got the worker to verify it is mold.
Food: 1
Service: 1
Michael M
I ate here at least once a year. It drops each year on quality of the food. The beef tendon is old and beef. I should not eat it if it smells bad. Hopefully I will have a different experience next time.
Atmosphere: 3
Food: 3
Service: 5
Maddison McBride
I used to love coming here all the time. I always bring my friends here when we go out, however there seems to be a management change. The inside had bugs large enough to catch your eye flying around. My friend and I always get the same thing and the price is different each time. The last visit they overcharged and I thought it was just a mistake and let it go. Today we went in got our normal food but my friend got the pork belly and it came completely frozen no big deal it’s fine, but when it cooked it was completely spoiled. The meat smelled and tasted almost fruity that’s how spoiled it was, along with the texture being almost mush and disintegrating in your chopsticks. Then my beef was so stringy and so dark it didn’t look like beef anymore. We will not be coming back here again. I do not recommend. This place has gone so downhill since the whole staff has changed. I miss the old workers and the nice man who would always come and talk to us and share stories.
Atmosphere: 1
Food: 1
Service: 1
Charlie Survance
This used to be my favorite hotpot restaurant, but this last visit was awful. There were bugs flying around the interior, and my pork belly had gone bad. Both my friend and I tried it and confirmed. Unfortunately there seems to be new management and it is disgustingly quality now. Do not recommend. At least I did not have to pay for my meat.
Atmosphere: 1
Food: 1
Service: 1
Jenny Tran
Paid for the lunch buffet but a lot of the plates never showed up. Not worth it.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: I Luv Hot Pot Thai
Lorena Juarez
The only reason im giving a 1 star is because on there website and door it says they close at 12am but when we asked the lady said they close at 11pm even though it was still 10:20pm and they were already locking up, i drove 30 mins to get there just for them to close early, im still hungry but im just gonna go home cause they ruined my mood
Khanh Vu
Disgusting and totally unacceptable! I ordered a tomyum hotpot and found a cockroach inside. The staff and manager ignored it, gave no apology, and showed zero responsibility. Disrespectful, careless, and unprofessional. This place is filthy and a disgrace to the service industry. Stay away!
Bryan Kang
Good food and atmosphere. Fast service.
Elaine Maurin
I was told about this place and man it was a great recommendation. The food was fresh, great tasting, HUGE variety, just an overall great place.
I never eat “Bánh ướt “ really really bad like this . It’s really terrible, I can’t bite one piece from Ham, rice cake, shrimp cake. The shrimp cake burned, soft, jelly as plastic . They said “ bean sprouts “ out although Asian market near there, no responsibility!!! Never come back !!!
vanesa grubbs
wonderful food, fresh, not expensive. great family experience
Thanh Thai
I visited I Luv Hotpot for their hotpot and sushi lunch special on 6/2 around 1pm , and while the concept is appealing, the execution left much to be desired. One of the main issues was the conveyor belt system, which was missing many items. Several dishes were labeled, but the corresponding food never appeared. While I understand that some items are dinner-only and not included in the lunch buffet, it would be much clearer if those labels were removed to avoid confusion. Additionally, some lower-cost items, such as desserts, were absent, making it unclear what was actually included in the lunch special. Another concern was the sushi availability. Despite being advertised as part of the lunch special, there was no sushi on the conveyor belt. I had to specifically request it, and after a 45-minute wait, only a few plates were brought out. This delay significantly impacted the dining experience. Overall, while the hotpot itself was enjoyable, the lack of transparency regarding available items and the long wait for sushi made the experience frustrating. Better organization and clearer labeling would greatly improve the customer experience.
paul pel
good food and great atmosphere..
Atmosphere: 5
Food: 5
Service: 5
Richard H
They were happy to let us sit down and start before telling us they were out of half of there menu. Manager shrugged us off. The food quality (when they have it) isn't worth the trouble. It's a novel do it once kind of place but they've gone way down hill in the past year. Not sure why.
no refills, i got three 3 dollar plates, two soups, charged 80 bucks, refused to let me speak to the manager or have my receipt. i came here three times a week and now i will not be returning. new management is awful and there’s bugs everywhere. when i asked for a togo coke i was given an empty cup with a hole in it, i had no coke in my glass at all only ice, they gave me a 6 dollar drink the “thai tea” in a kids cup and not the regular cup.
paid 78 for 4 ,3 dollar plates 2 cokes and a plate of cauliflower. Gnats flying around my food the whole time and mold on my food as well i even got the worker to verify it is mold.
Food: 1
Service: 1
I ate here at least once a year. It drops each year on quality of the food. The beef tendon is old and beef. I should not eat it if it smells bad. Hopefully I will have a different experience next time.
Atmosphere: 3
Food: 3
Service: 5
I used to love coming here all the time. I always bring my friends here when we go out, however there seems to be a management change. The inside had bugs large enough to catch your eye flying around. My friend and I always get the same thing and the price is different each time. The last visit they overcharged and I thought it was just a mistake and let it go. Today we went in got our normal food but my friend got the pork belly and it came completely frozen no big deal it’s fine, but when it cooked it was completely spoiled. The meat smelled and tasted almost fruity that’s how spoiled it was, along with the texture being almost mush and disintegrating in your chopsticks. Then my beef was so stringy and so dark it didn’t look like beef anymore. We will not be coming back here again. I do not recommend. This place has gone so downhill since the whole staff has changed. I miss the old workers and the nice man who would always come and talk to us and share stories.
Atmosphere: 1
Food: 1
Service: 1
This used to be my favorite hotpot restaurant, but this last visit was awful. There were bugs flying around the interior, and my pork belly had gone bad. Both my friend and I tried it and confirmed. Unfortunately there seems to be new management and it is disgustingly quality now. Do not recommend. At least I did not have to pay for my meat.
Atmosphere: 1
Food: 1
Service: 1
Paid for the lunch buffet but a lot of the plates never showed up. Not worth it.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: I Luv Hot Pot Thai
The only reason im giving a 1 star is because on there website and door it says they close at 12am but when we asked the lady said they close at 11pm even though it was still 10:20pm and they were already locking up, i drove 30 mins to get there just for them to close early, im still hungry but im just gonna go home cause they ruined my mood
Disgusting and totally unacceptable! I ordered a tomyum hotpot and found a cockroach inside. The staff and manager ignored it, gave no apology, and showed zero responsibility. Disrespectful, careless, and unprofessional. This place is filthy and a disgrace to the service industry. Stay away!
Good food and atmosphere. Fast service.
I was told about this place and man it was a great recommendation. The food was fresh, great tasting, HUGE variety, just an overall great place.
Restaurantji Recommends
I never eat “Bánh ướt “ really really bad like this . It’s really terrible, I can’t bite one piece from Ham, rice cake, shrimp cake. The shrimp cake burned, soft, jelly as plastic . They said “ bean sprouts “ out although Asian market near there, no responsibility!!! Never come back !!!
wonderful food, fresh, not expensive. great family experience
I visited I Luv Hotpot for their hotpot and sushi lunch special on 6/2 around 1pm , and while the concept is appealing, the execution left much to be desired.
One of the main issues was the conveyor belt system, which was missing many items. Several dishes were labeled, but the corresponding food never appeared. While I understand that some items are dinner-only and not included in the lunch buffet, it would be much clearer if those labels were removed to avoid confusion. Additionally, some lower-cost items, such as desserts, were absent, making it unclear what was actually included in the lunch special.
Another concern was the sushi availability. Despite being advertised as part of the lunch special, there was no sushi on the conveyor belt. I had to specifically request it, and after a 45-minute wait, only a few plates were brought out. This delay significantly impacted the dining experience.
Overall, while the hotpot itself was enjoyable, the lack of transparency regarding available items and the long wait for sushi made the experience frustrating. Better organization and clearer labeling would greatly improve the customer experience.
good food and great atmosphere..
Atmosphere: 5
Food: 5
Service: 5
They were happy to let us sit down and start before telling us they were out of half of there menu. Manager shrugged us off. The food quality (when they have it) isn't worth the trouble. It's a novel do it once kind of place but they've gone way down hill in the past year. Not sure why.
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