They add a tip charge without your knowledge- and when you ask for the unauthorized tip back- they say that they can give you the money back plus theyll charge you another time for the order you placed (as in double).. where do they do this at? This is a lawsuit incoming. If you've been to this place check your receipts they might be robbing you. Corporate will be contacted.
Edit: responding to the owner: you're tip pooling- just like many other subway locations. How about this ill test this theory of yours and I better not see a tip charge that I didnt authorized next time!
Kwan Kim
I placed an online order for pickup at a specific time today. When I arrived, the order had not even been started. I was disappointed that I received no apology or explanation for the delay. This lack of communication and respect for a customer's time is a problem that should be addressed with the staff.
Atmosphere: 1
Food: 1
Service: 1
Patrick Summers
2 staff up front, unfortunately, I got the young rude one. Which I could deal with, but she also got my order wrong despite asking me about every detail twice. Won't be back
Victor Hand
Eat here for lunch twice a week. Always great food and service.
Atmosphere: 5
Food: 5
Service: 5
sashikant patel
Great customer services, food looks very fresh .
Atmosphere: 5
Food: 5
Service: 5
Leigh Lee (Condor)
Poor Management, Poor Service, Poor Attitude, Cheap with Food!
I visited this Subway Shop at 1160 Old Peachtree Road, Suwanee, GA, on a Friday recently and ordered a Sub Combo.
I waited for 4 minutes to be served even though no other customer was waiting for service.
After the first two minutes or so, I asked employee #1, who was sweeping the eating area, if I could please place my order and she replied with:
Someone will be out soon to assist you.
After about 2 more minutes, employee #1 stopped cleaning the floor and came behind the counter and asked for my order.
Employee #2 then came out and started sweeping the floor while employee #1 made my order.
I grabbed the chips I wanted and paid for the Sub Combo and walked out the door.
Then when I got home, I realized I was not given a cup to get the drink that comes with the Combo.
When I called back regarding the drink, employee #2 stated:
It is not our job to remind you nor give you the cup for your beverage; the cups are located on the counter and it is your responsibility to grab the cup and get your beverage.
I told the employee that at other Subway Shops they hand the cup to me and she replied with:
Each Subway does it their own way but the same way you grabbed your chips you should have grabbed your cup.
I stated I did not see the cups and she responded with:
They are in the front and just like you looked for the chips, you should have looked for the cups.
Additionally, when I got the sub home, all I saw was BREAD.
The next day, Saturday, I went to Publix on the same street and bought a REAL SUB.
It was so full of Meat and Toppings that all I saw was Meat and Toppings.
Do yourself a favor, go to the Publix down the street to not only get your money’s worth, but also get great service with great attitudes.
Atmosphere: 1
Food: 1
Service: 1
Nisha Pandya
Pathetic lady. Don't want to put even 6 cucumbers and 6 tomatoes. It's sandwich rule. I had veggie sandwich with barely any veggies in it. Ridiculous location
Jon Dresser
I ordered a Tuna Ball, and they Nailed it!
Atmosphere: 5
Food: 5
Service: 5
Jane Cunningham
The bread is good again, the turkey is average. But the topping options are great
Atmosphere: 2
Food: 4
Service: 3
Veggie Sub
This wasn’t the best sandwich I ever had. It was made extremely fast and rushed. I was the only customer it was after 5pm. I was excited to use a coupon I got in the mail but of course it was only valid for select sandwiches. The price is way too high for what it is.
So cheap 😱😱ask them to add more toping and they add one or two pice of onions, never see before this subway
Atmosphere: 2
Food: 1
Service: 1
Breath Uv Lyfe PROductions LLC GLOBAL
I know how I like my sandwich! Subway workers always make me feel like I don't have the right to have: chopped tomatoes, chopped spinach, and mayonnaise spreaded on my bread. I apologize for using up an extra 15 seconds of your time. Subs are good, though!
Atmosphere: 4
Food: 4
Service: 3
J D
Bad food and customer service. Old bread. So chewy. My jaws are hurting.
They add a tip charge without your knowledge- and when you ask for the unauthorized tip back- they say that they can give you the money back plus theyll charge you another time for the order you placed (as in double).. where do they do this at? This is a lawsuit incoming. If you've been to this place check your receipts they might be robbing you. Corporate will be contacted.
Edit: responding to the owner: you're tip pooling- just like many other subway locations. How about this ill test this theory of yours and I better not see a tip charge that I didnt authorized next time!
I placed an online order for pickup at a specific time today. When I arrived, the order had not even been started. I was disappointed that I received no apology or explanation for the delay. This lack of communication and respect for a customer's time is a problem that should be addressed with the staff.
Atmosphere: 1
Food: 1
Service: 1
2 staff up front, unfortunately, I got the young rude one. Which I could deal with, but she also got my order wrong despite asking me about every detail twice. Won't be back
Eat here for lunch twice a week. Always great food and service.
Atmosphere: 5
Food: 5
Service: 5
Great customer services, food looks very fresh .
Atmosphere: 5
Food: 5
Service: 5
Poor Management, Poor Service, Poor Attitude, Cheap with Food!
I visited this Subway Shop at 1160 Old Peachtree Road, Suwanee, GA, on a Friday recently and ordered a Sub Combo.
I waited for 4 minutes to be served even though no other customer was waiting for service.
After the first two minutes or so, I asked employee #1, who was sweeping the eating area, if I could please place my order and she replied with:
Someone will be out soon to assist you.
After about 2 more minutes, employee #1 stopped cleaning the floor and came behind the counter and asked for my order.
Employee #2 then came out and started sweeping the floor while employee #1 made my order.
I grabbed the chips I wanted and paid for the Sub Combo and walked out the door.
Then when I got home, I realized I was not given a cup to get the drink that comes with the Combo.
When I called back regarding the drink, employee #2 stated:
It is not our job to remind you nor give you the cup for your beverage; the cups are located on the counter and it is your responsibility to grab the cup and get your beverage.
I told the employee that at other Subway Shops they hand the cup to me and she replied with:
Each Subway does it their own way but the same way you grabbed your chips you should have grabbed your cup.
I stated I did not see the cups and she responded with:
They are in the front and just like you looked for the chips, you should have looked for the cups.
Additionally, when I got the sub home, all I saw was BREAD.
The next day, Saturday, I went to Publix on the same street and bought a REAL SUB.
It was so full of Meat and Toppings that all I saw was Meat and Toppings.
Do yourself a favor, go to the Publix down the street to not only get your money’s worth, but also get great service with great attitudes.
Atmosphere: 1
Food: 1
Service: 1
Pathetic lady. Don't want to put even 6 cucumbers and 6 tomatoes. It's sandwich rule. I had veggie sandwich with barely any veggies in it. Ridiculous location
I ordered a Tuna Ball, and they Nailed it!
Atmosphere: 5
Food: 5
Service: 5
The bread is good again, the turkey is average. But the topping options are great
Atmosphere: 2
Food: 4
Service: 3
This wasn’t the best sandwich I ever had. It was made extremely fast and rushed. I was the only customer it was after 5pm. I was excited to use a coupon I got in the mail but of course it was only valid for select sandwiches. The price is way too high for what it is.
Restaurantji Recommends
So cheap 😱😱ask them to add more toping and they add one or two pice of onions, never see before this subway
Atmosphere: 2
Food: 1
Service: 1
I know how I like my sandwich! Subway workers always make me feel like I don't have the right to have: chopped tomatoes, chopped spinach, and mayonnaise spreaded on my bread. I apologize for using up an extra 15 seconds of your time.
Subs are good, though!
Atmosphere: 4
Food: 4
Service: 3
Bad food and customer service. Old bread. So chewy. My jaws are hurting.
Atmosphere: 1
Food: 1
Service: 1
Owner is very nice and helped me out alot
Atmosphere: 4
Food: 5
Service: 5
Rude staff, if I could give negative I would. ?.
Atmosphere: 1
Food: 1
Service: 1
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