Good is great. Can't complain. For the type of operations and volumes this place has in an open kitchen concept, their food is above and beyond. Very good pho. Very good Vietnamese rice plates.
Service...was good. Don't expect good table service. This spot seems like a spot you go for quick service. Didnt have to wait long for our food.
Atmosphere was fine. Huge dining room with cafeteria style seating. Its a bit loud though. Loud music. Loud chatter from alot of people. So dont come here if you're looking for a place to have a conversation.
Atmosphere: 5
Food: 5
Service: 5
Olivia Colburn
Went with a group of friends--we are all restaurant workers. Food was fine, service was not. Normally I don't really care, but at the end of it, the server put an 18% gratuity on all of our payments--it wasn't autograt, it seemed like she was picking the tip option for us. They don't have any signs or notice about autograt that we could find on the menu. We normally tip very well because we were also servers, but adding a tip without notifying us is not okay. Low-key I think it's illegal but whatever. I have heard from friends that some of the servers there do that to everyone, not just groups. If the service were better I wouldn't mind as much, but the service was really bad.
Tl;dr: servers add tips without customers' knowledge or consent after poor service. Food is pretty good but won't be back
Atmosphere: 3
Food: 4
Service: 1
Aiden Nguyen
Very kind and thoughtful staff. Food is really good. I love this place
Atmosphere: 5
Food: 5
Service: 5
Alex
You’ll find a big in your food 100%. I have a picture of the bug in my food and I wish I could post it here.
Atmosphere: 3
Food: 1
Service: 1
Thearida SEANG
Y'all staff didn't even do anything extra but so hunger for the tips so much. NEVER GO TO THAT NASTY PLACE AGAIN.
Service: 1
yes yes
Food was okay but when they brought cups and water out, there was a green smudge on my cup. Didn't think of anything serious so I asked for another one. The atmosphere was disgusting, leaving about bunch tables uncleaned when customers have left 30 minutes ago. Employees were not on task I wish I could give 0 stars.
Atmosphere: 2
Food: 3
Service: 1
Sylvania A
roaches everywhere
Timara Watkins
First time here and the food was good. The pho was hot and fresh. The chicken wings needed a little more flavor but were still fresh and hot. The servers should check in the table more often, not just to take the order and come back when it’s time to pay!!!
Atmosphere: 4
Food: 4
Service: 4
Betsy Licea
I’ve been a loyal customer of New Super Pho for a long time. My family and I (brothers, children, nieces, nephews, in-laws) dine in regularly, and I always leave a generous tip—often $25+—because the food has consistently been good and the staff has usually been great.
Unfortunately, tonight was extremely disappointing and unacceptable.
We arrived almost two hours before closing, and the restaurant was not busy. Despite that, our food came out very late, with half of it being served when we were already preparing to leave. It was also my husband’s birthday, and since we run a business ourselves, it’s hard for us to plan outings—so this was meant to be a simple, enjoyable dinner.
I ordered a chocolate cake, which arrived completely frozen. I let it sit for 15–20 minutes, and it was still rock solid, so I had to send it back.
On top of that, as we were leaving, we were still waiting on spring rolls and a chicken baguette. It also took a long time just to get the check so we could leave.
The most upsetting part: As we were walking out, an older gentleman and our usual server stopped us and asked for a tip. My husband explained that we weren’t leaving a tip because the service was poor and extremely slow—specifically mentioning that the younger server never came to our table until around 2:05 AM.
Instead of handling this professionally, the server became angry, started kicking us out, and even called us “cheap.” We have never been confronted like this before.
Business owner to business owner, I would NEVER speak to a customer this way. If service isn’t up to standard, getting upset at customers for not tipping is completely unprofessional and unacceptable.
The food is still good, and I’ve always recommended this place to others—but treating loyal customers this way is ridiculous and avoidable.
Did they lose a customer? Yes. Will I miss coming here? Yes. Could this have been handled better? Absolutely.
They charge you to use your CC. What restaurant business does that??
Atmosphere: 2
Food: 3
Service: 2
SB SB
Overall the food was good. I ordered the brisket pho and was pleasantly surprised by how generous the portion of brisket was — definitely a plus, and the soup itself was satisfying.
The main downside for me was the atmosphere and seating setup. If you’re seated on the right side, it feels very cafeteria-style, with long tables right next to each other. Because of this layout, utensils and condiments are shared between neighboring tables. The soup spoons are stacked in a brown box that you grab yourself, which raised some sanitation concerns for me. The sauces and napkins are also placed on a shared tray, so you have to ask the people next to you to pass them back and forth while eating, which felt inconvenient. One positive note is that they have a 3% discount if you pay in cash.
Atmosphere: 3
Food: 5
Service: 5
Bobby Windham
Always great pho. Super busy and Super crowded.
Atmosphere: 3
Food: 5
Service: 5
Mario Rodríguez
First time being here The food was great Service, I never heard anything the Waiter said The tables are looong which there's people on one end and more on the other end I tried to order a drink two times but no success, the waiter kept moving and never took my order for my drink Anyways hopefully next time it would be better.
Atmosphere: 3
Food: 5
Service: 1
gotmysushi
Terrible service, forced tips, the water cups still had food on them, iced drinks were just full of ice.
Good Food & Great Service
Atmosphere: 5
Food: 5
Service: 5
Good is great. Can't complain. For the type of operations and volumes this place has in an open kitchen concept, their food is above and beyond. Very good pho. Very good Vietnamese rice plates.
Service...was good. Don't expect good table service. This spot seems like a spot you go for quick service. Didnt have to wait long for our food.
Atmosphere was fine. Huge dining room with cafeteria style seating. Its a bit loud though. Loud music. Loud chatter from alot of people. So dont come here if you're looking for a place to have a conversation.
Atmosphere: 5
Food: 5
Service: 5
Went with a group of friends--we are all restaurant workers. Food was fine, service was not. Normally I don't really care, but at the end of it, the server put an 18% gratuity on all of our payments--it wasn't autograt, it seemed like she was picking the tip option for us. They don't have any signs or notice about autograt that we could find on the menu. We normally tip very well because we were also servers, but adding a tip without notifying us is not okay. Low-key I think it's illegal but whatever. I have heard from friends that some of the servers there do that to everyone, not just groups. If the service were better I wouldn't mind as much, but the service was really bad.
Tl;dr: servers add tips without customers' knowledge or consent after poor service. Food is pretty good but won't be back
Atmosphere: 3
Food: 4
Service: 1
Very kind and thoughtful staff. Food is really good. I love this place
Atmosphere: 5
Food: 5
Service: 5
You’ll find a big in your food 100%. I have a picture of the bug in my food and I wish I could post it here.
Atmosphere: 3
Food: 1
Service: 1
Y'all staff didn't even do anything extra but so hunger for the tips so much. NEVER GO TO THAT NASTY PLACE AGAIN.
Service: 1
Food was okay but when they brought cups and water out, there was a green smudge on my cup. Didn't think of anything serious so I asked for another one. The atmosphere was disgusting, leaving about bunch tables uncleaned when customers have left 30 minutes ago. Employees were not on task I wish I could give 0 stars.
Atmosphere: 2
Food: 3
Service: 1
roaches everywhere
First time here and the food was good. The pho was hot and fresh. The chicken wings needed a little more flavor but were still fresh and hot. The servers should check in the table more often, not just to take the order and come back when it’s time to pay!!!
Atmosphere: 4
Food: 4
Service: 4
I’ve been a loyal customer of New Super Pho for a long time. My family and I (brothers, children, nieces, nephews, in-laws) dine in regularly, and I always leave a generous tip—often $25+—because the food has consistently been good and the staff has usually been great.
Unfortunately, tonight was extremely disappointing and unacceptable.
We arrived almost two hours before closing, and the restaurant was not busy. Despite that, our food came out very late, with half of it being served when we were already preparing to leave. It was also my husband’s birthday, and since we run a business ourselves, it’s hard for us to plan outings—so this was meant to be a simple, enjoyable dinner.
I ordered a chocolate cake, which arrived completely frozen. I let it sit for 15–20 minutes, and it was still rock solid, so I had to send it back.
On top of that, as we were leaving, we were still waiting on spring rolls and a chicken baguette. It also took a long time just to get the check so we could leave.
The most upsetting part:
As we were walking out, an older gentleman and our usual server stopped us and asked for a tip. My husband explained that we weren’t leaving a tip because the service was poor and extremely slow—specifically mentioning that the younger server never came to our table until around 2:05 AM.
Instead of handling this professionally, the server became angry, started kicking us out, and even called us “cheap.” We have never been confronted like this before.
Business owner to business owner, I would NEVER speak to a customer this way. If service isn’t up to standard, getting upset at customers for not tipping is completely unprofessional and unacceptable.
The food is still good, and I’ve always recommended this place to others—but treating loyal customers this way is ridiculous and avoidable.
Did they lose a customer? Yes.
Will I miss coming here? Yes.
Could this have been handled better? Absolutely.
Restaurantji Recommends
They charge you to use your CC. What restaurant business does that??
Atmosphere: 2
Food: 3
Service: 2
Overall the food was good. I ordered the brisket pho and was pleasantly surprised by how generous the portion of brisket was — definitely a plus, and the soup itself was satisfying.
The main downside for me was the atmosphere and seating setup. If you’re seated on the right side, it feels very cafeteria-style, with long tables right next to each other. Because of this layout, utensils and condiments are shared between neighboring tables. The soup spoons are stacked in a brown box that you grab yourself, which raised some sanitation concerns for me. The sauces and napkins are also placed on a shared tray, so you have to ask the people next to you to pass them back and forth while eating, which felt inconvenient. One positive note is that they have a 3% discount if you pay in cash.
Atmosphere: 3
Food: 5
Service: 5
Always great pho. Super busy and Super crowded.
Atmosphere: 3
Food: 5
Service: 5
First time being here
The food was great
Service, I never heard anything the Waiter said
The tables are looong which there's people on one end and more on the other end
I tried to order a drink two times but no success, the waiter kept moving and never took my order for my drink
Anyways hopefully next time it would be better.
Atmosphere: 3
Food: 5
Service: 1
Terrible service, forced tips, the water cups still had food on them, iced drinks were just full of ice.
Atmosphere: 1
Food: 1
Service: 1
Loading...