The young lady on the line tonight that was fair skinned with long hair was rude and rushed us as we took our order even though there was no one inside except 1 man behind us, we couldn’t even take a second to think. Hospitality was terrible. Also, portions compared to other Chipotle in Augusta are way smaller. Some of the containers she was getting ingredients out of were almost empty so when she put a little bit of queso in my bowl I asked could I get a little more and was charged for extra queso when I didn’t even get a reasonable amount the first time because there wasn’t much left.
Atmosphere: 1
Food: 1
Service: 1
Brittni S
Probably the worst chipotle I’ve ever been to as far as customer service goes. Every time I come through here, it’s always something. Very inattentive to customers. The worst part is you think that the customers get bad service but the employees get treated even worse. The last two times I came here, two different managers on each occasion were being so rude to their employees and everyone could hear them talking to the employees crazy. Clearly, it’s an open space so it’s hard to talk to someone and correct them without people hearing, but there is a way that you can correct your employees without belittling them or sounding like you’re bullying them or you’re about to beat them up or something if they don’t do what they’re supposed to do. They literally sounded like they were the high school bullies who are managers now. Just rude. I’m almost positive that’s why the morale in there is so low because people don’t want to be there. Another time I went in there a girl was acting like she was scared to give me the appropriate amount of chicken because she said they’re being watched on the cameras while they serve… so her actions spoke like she’s scared to mess up, or else. Like blink twice if you’re ok.
Atmosphere: 1
Food: 4
Service: 1
Katrina Hoyle
2025-12: I ordered from here via a third party delivery service. My review is based solely on the food and restaurant itself. We had two burrito bowls (both with carnitas, white rice, black beans, fresh tomato salsa, sour cream, fajita veggies, and sour cream.) They were good and had decent portions of ingredients. Also had a side if queso Blanco, which was a bit thick and lumpy and served in a 4 oz. container. The large chips was a bit disappointing, though. The chips themselves were good, but the bag was filled about 1/3 of the way. (Refer to pictures for visual.) So, it was okay.
Food: 4
Ray Lamar
Insane the amount of times I’ve ordered a burrito here and they just stick it in a bowl and send me on my way. Frequently forget sides and often times under-fill burritos and bowls (Which I am not enough of a bigback to normally complain about lol, but they get legitimately stingy with it). Not worth coming to this one for the drive though, just go to the other one.
I may be lucky, but every time I have had an online order it’s been prompt, full, and delicious!
Food: 5
John Craighead
If you go to order on a Saturday night through the app at 5:30pm and the first time available is 6pm that is a clue. They are super busy! Go ahead and plan on an extra 15 - 20 min if you're ordering for 3 or more people. They are working hard but it's hard to keep up. Plan ahead Evans!
Atmosphere: 1
Food: 5
Service: 5
Parker DM
Standard chipotle experience. The potions were generous when I went
Atmosphere: 5
Food: 5
Service: 4
Whitnee Brown
I WOULD NEVER ORDER FROM HERE AGAIN! NO CUSTOMER SERVICE WHAT SO EVER!!! DID A PICKUP FOR 12. WAS STILL WAITING AT 12 20 WITH ANOTHER CUSTOMER AND WE WERENT EVEN ACKNOWLEDGED THE WORKERS WERE EXTREMELY RUDE THEN FORGOT MY CHIMICURRI AND THE GIRL GRABBED MY BAG LIKE I WAS LYING. THEN BARELY ANY MEAT. NEVER AGAIN!
Atmosphere: 1
Food: 1
Service: 1
J Cal
Smells very good. New design and flat grill greatly enhance authentic value. Line flows well. Adequate seating arrangements. Fresher than old Chipotle!
Really great experience at this location. Fast service and the food was great. I was really impressed with the professionalism and speed of Abigail. It is refreshing to see great service these days!
Atmosphere: 5
Food: 5
Service: 5
T D
This Chipotle is hit or miss IMO. I went last week and the food was great. I went today and they were out of my 2 favorite items from Chipotle. The vinaigrette (the blender broke/ why not have a backup) and almost completely out of fajita vegetables. I actually went down the road to Diablos to buy sauce. We ordered chips and I didn't know what to dip them in since they were out of vinaigrette and didn't have a mild salsa.
Atmosphere: 4
Food: 4
Service: 4
my bestfriend lily ann
Not a good one. Manager is rude and dont give you time to train , Food is ok but you can't bring it home so what's the point. Wanted me to sweep parking lot when it was windy. Pay and food not wearth the price.will never eat or go back. Don't waste your time That is why we dont smile and speak to you when you come in they want you in and out as fast as you can move .more worried about their money than the customers .
Atmosphere: 1
Food: 1
Service: 1
Wyfymytyryl k
I had the opportunity for my husband to order me a burrito from here. It was exactly as I asked for it to be. The ratio of ingredients were also on point. I was able to taste everything I had on there with each bite. It was definitely worth the price and I will definitely buy from here again. My burrito was huge and I only made it through half of it and shared with my toddler. We both enjoyed it
Brian Farr
It is 9 pm store closes at 11 pm and they have no chips. What? Yall are Chipotle what you mean you have no chips??
The young lady on the line tonight that was fair skinned with long hair was rude and rushed us as we took our order even though there was no one inside except 1 man behind us, we couldn’t even take a second to think. Hospitality was terrible. Also, portions compared to other Chipotle in Augusta are way smaller. Some of the containers she was getting ingredients out of were almost empty so when she put a little bit of queso in my bowl I asked could I get a little more and was charged for extra queso when I didn’t even get a reasonable amount the first time because there wasn’t much left.
Atmosphere: 1
Food: 1
Service: 1
Probably the worst chipotle I’ve ever been to as far as customer service goes. Every time I come through here, it’s always something. Very inattentive to customers. The worst part is you think that the customers get bad service but the employees get treated even worse. The last two times I came here, two different managers on each occasion were being so rude to their employees and everyone could hear them talking to the employees crazy. Clearly, it’s an open space so it’s hard to talk to someone and correct them without people hearing, but there is a way that you can correct your employees without belittling them or sounding like you’re bullying them or you’re about to beat them up or something if they don’t do what they’re supposed to do. They literally sounded like they were the high school bullies who are managers now. Just rude. I’m almost positive that’s why the morale in there is so low because people don’t want to be there. Another time I went in there a girl was acting like she was scared to give me the appropriate amount of chicken because she said they’re being watched on the cameras while they serve… so her actions spoke like she’s scared to mess up, or else. Like blink twice if you’re ok.
Atmosphere: 1
Food: 4
Service: 1
2025-12: I ordered from here via a third party delivery service. My review is based solely on the food and restaurant itself. We had two burrito bowls (both with carnitas, white rice, black beans, fresh tomato salsa, sour cream, fajita veggies, and sour cream.) They were good and had decent portions of ingredients. Also had a side if queso Blanco, which was a bit thick and lumpy and served in a 4 oz. container. The large chips was a bit disappointing, though. The chips themselves were good, but the bag was filled about 1/3 of the way. (Refer to pictures for visual.) So, it was okay.
Food: 4
Insane the amount of times I’ve ordered a burrito here and they just stick it in a bowl and send me on my way. Frequently forget sides and often times under-fill burritos and bowls (Which I am not enough of a bigback to normally complain about lol, but they get legitimately stingy with it). Not worth coming to this one for the drive though, just go to the other one.
Excellent food. Friendly service. Clean restaurant
Atmosphere: 5
Food: 5
Service: 5
I may be lucky, but every time I have had an online order it’s been prompt, full, and delicious!
Food: 5
If you go to order on a Saturday night through the app at 5:30pm and the first time available is 6pm that is a clue. They are super busy! Go ahead and plan on an extra 15 - 20 min if you're ordering for 3 or more people. They are working hard but it's hard to keep up. Plan ahead Evans!
Atmosphere: 1
Food: 5
Service: 5
Standard chipotle experience. The potions were generous when I went
Atmosphere: 5
Food: 5
Service: 4
I WOULD NEVER ORDER FROM HERE AGAIN! NO CUSTOMER SERVICE WHAT SO EVER!!! DID A PICKUP FOR 12. WAS STILL WAITING AT 12 20 WITH ANOTHER CUSTOMER AND WE WERENT EVEN ACKNOWLEDGED
THE WORKERS WERE EXTREMELY RUDE THEN FORGOT MY CHIMICURRI AND THE GIRL GRABBED MY BAG LIKE I WAS LYING. THEN BARELY ANY MEAT. NEVER AGAIN!
Atmosphere: 1
Food: 1
Service: 1
Smells very good. New design and flat grill greatly enhance authentic value. Line flows well. Adequate seating arrangements. Fresher than old Chipotle!
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Really great experience at this location. Fast service and the food was great. I was really impressed with the professionalism and speed of Abigail. It is refreshing to see great service these days!
Atmosphere: 5
Food: 5
Service: 5
This Chipotle is hit or miss IMO. I went last week and the food was great. I went today and they were out of my 2 favorite items from Chipotle. The vinaigrette (the blender broke/ why not have a backup) and almost completely out of fajita vegetables. I actually went down the road to Diablos to buy sauce. We ordered chips and I didn't know what to dip them in since they were out of vinaigrette and didn't have a mild salsa.
Atmosphere: 4
Food: 4
Service: 4
Not a good one.
Manager is rude and dont give you time to train ,
Food is ok but you can't bring it home so what's the point.
Wanted me to sweep parking lot when it was windy.
Pay and food not wearth the price.will never eat or go back.
Don't waste your time
That is why we dont smile and speak to you when you come in they want you in and out as fast as you can move .more worried about their money than the customers .
Atmosphere: 1
Food: 1
Service: 1
I had the opportunity for my husband to order me a burrito from here. It was exactly as I asked for it to be. The ratio of ingredients were also on point. I was able to taste everything I had on there with each bite. It was definitely worth the price and I will definitely buy from here again. My burrito was huge and I only made it through half of it and shared with my toddler. We both enjoyed it
It is 9 pm store closes at 11 pm and they have no chips. What? Yall are Chipotle what you mean you have no chips??
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