Had a bad experience at order taking. Maybe this is a rant about an onsite manager not keeping a watchful eye on the front end. Situation: I'm trying to spread my local business $$ around community but I spend 12 minutes behind 2 patrons putting in their dine-in order. While they ask multiple questions, change their order based on cashier recommendations on and on. I watch the busy lunch hour line grow and watch people leave. I watch customers enter, see the line and go back out. If the manager was present and on top of their game a second hand could have been dispatched to avert such a hold up. Couldn't the cashier have asked for help? It came across to me that they didn't really care about my business or the business they were losing. There was a general nonchalance by the cashier. Do you think I'm going to be coming back to Panera bread for my lunch time after having such an experience? Not just know but heck no! I felt greatly unappreciated. I can only hope this review is a wake-up call that management should keep an eye on the front end. Watch your employees and keep watch on your incoming dollars. Be cognizant and have awareness when there is a slowdown and participate in keeping things moving. My conclusion was if you spend 15 minutes of your lunch time just trying to put in your order this is not the place to go for lunch. I have no complaints about the food after I finally got it but while I had my lunch I stewed over how long it took and how I felt, making the experience one I just had to review. Do better !!
Atmosphere: 4
Food: 5
Service: 2
Sasha Raniey
So the first time I went to this place my food and experience was good! However the 2nd time not so much. My cheddar & broccoli soup seems like i got the last of the soup. There was most cheese only 2 pieces of broccoli. I was so disappointed 😔. I also wasn’t too happy with the bagel it was kinda flat. I guess you gotta go at a certain time. The young lady at the window was very nice and had good customer service just not sure what was going on with the food that day. I went around 6:30 I placed an order ahead of time (probably about 3 hours prior). I’ll give them another try sometimes place have off days especially when it’s busy. I forgot to take pics prior to starting to eat lol
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Broccoli Cheddar Soup
Donte
Order was wrong. Made the order inside the app and customized my sandwich. None of the changes were made, the sandwich was as is. It was cold. The service was terrible I wasn’t provided utensils. I asked for mustard pack I was told they no longer carry them however I just ate there 3 days ago and was given one lol. Also order a soup bowl but was given a cup of soup. This location gives this chain a bad rep ! Don’t visit this location ever.
Atmosphere: 4
Food: 1
Service: 1
Saban M
This restaurant had previously been one of favorite places to eat. But after this horrific experience, I have abstained from coming here again.
My daughter clearly ordered the Mediterranean veggie sandwich which unquestionably did not include meat. We picked up the food items and when she opened her sandwich at home, it was stacked with some type of pastrami meat. Clearly this is not a veggie sandwich!
When I called and spoke with the manager who was on duty at the time, she immediately gave me the excuse that someone had accidentally put meat on my daughter's sandwich because they were processing a large number of sandwich orders at once.
She did not apologize, but told me I could come back up to the restaurant and they would remake the sandwich. I told her I did not want the sandwich to be remade and then she offered to give me a refund for the sandwich. She did not apologize or show any type of accountability for the service they provided.
I explained to her that often times customers will order specific types of food items because they could be allergic to other food items. I also explained that there should be more concern and less carelessness in preparing orders for their customers.
In this specific case, my daughter is strictly vegan. Their lack of attentiveness and care for customers' personal preferences is evident. I should have paid attention to the previous reviews for this restaurant as the low score that they have has definitely been earned.
Atmosphere: 2
Food: 1
Service: 1
Edgar James
In my recent weeks of going food has been below par! Use to be on point but I'll take a break and let them get it together!
The Manager Ashley is establishing a better culture their of guest service and I love it. I enjoy the staff as well. I love the cinnamon rolls. Been a fan for a long time. I like this store very much. I like to give good energy and typically it’s returned with my favorite item. Such a relaxing atmosphere. Keep up the good work.
Atmosphere: 5
Food: 5
Chris shaub
Food was ready and it's a decent amt of food and the taste is good.
Atmosphere: 5
Food: 5
Service: 5
LaQuita Parks
Food was good, the blueberry lemon tea...not so much.
Atmosphere: 4
Food: 4
Service: 4
Mr. Greg
The reasons for the three stars is the order takers attitude and the lady passing out the food attitude Don't know if they're the same person but they probably are. Don't take out time to listen to your order rushing you off the mic and not giving your total before you come around to the window. And the worst thing about it is she's there almost every morning so she's the first thing people see of this business and it's a bad representation just need a little tweaking or some time off to think about it and definitely needs to learn how to smile.
Atmosphere: 3
Food: 5
Service: 3
MS Lashon
I’m know I’m not the only one when it comes to cleanliness that employees should always wash their hands. On 11/23/2024 the cashier kept scratching her hair and rubbing her face. The young guy that also worked there was touching the plastic utensils after he just been touching several surfaces. But the icing on the cake would be the short brown skinned girl with glasses that has a nose ring kept picking at her nos e where they fix the food. I couldn’t believe she was actually was doing that out in the open. The establishment has too many young teens working together and the manager clearly isn’t paying attention to their workers. Tables were also dirty.
Their food and value meals have been revamped for better variety and flavor.
Atmosphere: 5
Food: 5
Service: 5
Food is always great! I enjoyed taking my time to catch up on my work there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chipotle Chicken Avocado Melt with Broccoli Cheddar Soup, Asiago Bagel, Grilled Cheese, Broccoli Cheddar Soup, Toasted Garden Caprese
This Panera bread is so slow .. it take 4ever 30 minutes for cup of soup & Bread
Always love panera-can never go wrong with any location
Atmosphere: 5
Food: 5
Service: 5
The service was fast. The food was delicious. Staff was friendly. The place is ran well!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Greek Salad, Broccoli Cheddar Soup, Tuna Salad Sandwich and Corn Chowder
Had a bad experience at order taking. Maybe this is a rant about an onsite manager not keeping a watchful eye on the front end. Situation: I'm trying to spread my local business $$ around community but I spend 12 minutes behind 2 patrons putting in their dine-in order. While they ask multiple questions, change their order based on cashier recommendations on and on. I watch the busy lunch hour line grow and watch people leave. I watch customers enter, see the line and go back out. If the manager was present and on top of their game a second hand could have been dispatched to avert such a hold up. Couldn't the cashier have asked for help? It came across to me that they didn't really care about my business or the business they were losing. There was a general nonchalance by the cashier. Do you think I'm going to be coming back to Panera bread for my lunch time after having such an experience? Not just know but heck no! I felt greatly unappreciated. I can only hope this review is a wake-up call that management should keep an eye on the front end. Watch your employees and keep watch on your incoming dollars. Be cognizant and have awareness when there is a slowdown and participate in keeping things moving. My conclusion was if you spend 15 minutes of your lunch time just trying to put in your order this is not the place to go for lunch. I have no complaints about the food after I finally got it but while I had my lunch I stewed over how long it took and how I felt, making the experience one I just had to review. Do better !!
Atmosphere: 4
Food: 5
Service: 2
So the first time I went to this place my food and experience was good! However the 2nd time not so much. My cheddar & broccoli soup seems like i got the last of the soup. There was most cheese only 2 pieces of broccoli. I was so disappointed 😔. I also wasn’t too happy with the bagel it was kinda flat. I guess you gotta go at a certain time. The young lady at the window was very nice and had good customer service just not sure what was going on with the food that day. I went around 6:30 I placed an order ahead of time (probably about 3 hours prior). I’ll give them another try sometimes place have off days especially when it’s busy. I forgot to take pics prior to starting to eat lol
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Broccoli Cheddar Soup
Order was wrong. Made the order inside the app and customized my sandwich. None of the changes were made, the sandwich was as is. It was cold. The service was terrible I wasn’t provided utensils. I asked for mustard pack I was told they no longer carry them however I just ate there 3 days ago and was given one lol. Also order a soup bowl but was given a cup of soup. This location gives this chain a bad rep ! Don’t visit this location ever.
Atmosphere: 4
Food: 1
Service: 1
This restaurant had previously been one of favorite places to eat. But after this horrific experience, I have abstained from coming here again.
My daughter clearly ordered the Mediterranean veggie sandwich which unquestionably did not include meat. We picked up the food items and when she opened her sandwich at home, it was stacked with some type of pastrami meat.
Clearly this is not a veggie sandwich!
When I called and spoke with the manager who was on duty at the time, she immediately gave me the excuse that someone had accidentally put meat on my daughter's sandwich because they were processing a large number of sandwich orders at once.
She did not apologize, but told me I could come back up to the restaurant and they would remake the sandwich. I told her I did not want the sandwich to be remade and then she offered to give me a refund for the sandwich. She did not apologize or show any type of accountability for the service they provided.
I explained to her that often times customers will order specific types of food items because they could be allergic to other food items.
I also explained that there should be more concern and less carelessness in preparing orders for their customers.
In this specific case, my daughter is strictly vegan. Their lack of attentiveness and care for customers' personal preferences is evident.
I should have paid attention to the previous reviews for this restaurant as the low score that they have has definitely been earned.
Atmosphere: 2
Food: 1
Service: 1
In my recent weeks of going food has been below par! Use to be on point but I'll take a break and let them get it together!
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
The Manager Ashley is establishing a better culture their of guest service and I love it. I enjoy the staff as well. I love the cinnamon rolls. Been a fan for a long time. I like this store very much. I like to give good energy and typically it’s returned with my favorite item. Such a relaxing atmosphere. Keep up the good work.
Atmosphere: 5
Food: 5
Food was ready and it's a decent amt of food and the taste is good.
Atmosphere: 5
Food: 5
Service: 5
Food was good, the blueberry lemon tea...not so much.
Atmosphere: 4
Food: 4
Service: 4
The reasons for the three stars is the order takers attitude and the lady passing out the food attitude Don't know if they're the same person but they probably are. Don't take out time to listen to your order rushing you off the mic and not giving your total before you come around to the window. And the worst thing about it is she's there almost every morning so she's the first thing people see of this business and it's a bad representation just need a little tweaking or some time off to think about it and definitely needs to learn how to smile.
Atmosphere: 3
Food: 5
Service: 3
I’m know I’m not the only one when it comes to cleanliness that employees should always wash their hands. On 11/23/2024 the cashier kept scratching her hair and rubbing her face. The young guy that also worked there was touching the plastic utensils after he just been touching several surfaces. But the icing on the cake would be the short brown skinned girl with glasses that has a nose ring kept picking at her nos e where they fix the food. I couldn’t believe she was actually was doing that out in the open. The establishment has too many young teens working together and the manager clearly isn’t paying attention to their workers. Tables were also dirty.
Atmosphere: 2
Food: 2
Service: 1
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