I used to be a loyal customer and visited this place often because of the decent experience I had in the past. However, over time, I’ve noticed a significant decline in the quality of customer service. The staff no longer maintains the same level of friendliness and attentiveness, which has made the overall atmosphere feel less welcoming. On top of that, there has been a noticeable increase in mistakes with my orders, which has added to the frustration.
Atmosphere: 2
Food: 1
Service: 1
Terri Neal
I've visited my share of Starbuck's and this one is very good. Always greeted and acknowledged by staff. They are very busy so the wait times may very but the staff is usually very nice and accommodating. I actually don't live near this location but will drive out of my way to come here bcause of the experience and quality of the drinks.
Atmosphere: 4
Food: 3
Service: 4
Samm Suong
I drove 15 mins and waited 15 mins in the drive-thru line, drove up to order and no one announced their self to take my order. I waited at least 5 mins. The screen was not working so I assumed it was broken. I drove up and waited another 5-7 mins to get to the window, just for the girl to tell me that I had to drive back around which I did not have time for since I had to get back to work. Thanks for offering the worst resolution when your employees could not work in a timely manner.
Atmosphere: 1
Food: 1
Service: 1
Edward Williams IV
Didnt seem to friendly walked in no one spoke 5 people behind the counter not 1 of them smiled the whole time i was there the person that made my coffee didn't seem to care that some of it spilled on the outside of my cup I wiped it off had decaf and reg I asked the lady which one is decaf she responded it's labeled... 1st time at this location didn't feel welcomed...
Alexis Coggins
For the most part on a good day, I love this cafe. On the other hand: THEY ARE ALWAYS RANDOMLY closing their lobby. It's always a "couple of issues". Very strange.
Food: 5
Service: 5
Julie Gonzalez
ALL THREE of the drinks in my order today were made WRONG. What a joke. The cashier also seemed spaced out.
Atmosphere: 5
Food: 5
Service: 5
Nah Son
We Just don't like the new policy. It must be for 1 or 2 people loitering.
Atmosphere: 4
Food: 3
Service: 3
Sumeet Sharma
Closes earlier than what the time says .
Liyah Greene
So very sad the customer service here is horrible today. I normally come every other day to get my coffee before work and today was no different. We had the worst experience. We got turned away for having an $100 bill when there’s no sign saying they don’t accept big bills then we come back and ask if we can get our coffee freshly made and was givien the same exact coffee that’s been sitting on their counters, unacceptable. If you’re gonna sell $9 coffees you need to sell them fresh otherwise it’s a complete waste of money. We go back to the window and tell them the coffee was not freshly made and the girl ( think her name was Ari/ Aria) and just says okay and grabs it, knowing she was the one who took our order heard our complaint and still decided to give it to us. Today is Sunday November 24 at 10:50am
Atmosphere: 1
Food: 1
Service: 1
Aaron W
Ordered a venti mocha and the top of the whipped cream was two inches below the rim. Employees barely acknowledge customers. Will be going to a different location from now on.
I had wanted a Starbuck's Reusable Red Cup, but I was told my order wasn't a "seasonal" drink. I can't understand how ANY drink served could be considered NOT "seasonal" if it was served WITHIN the season!
Atmosphere: 3
Food: 3
Service: 3
Maryafernanda Martinez
they’re always out of everything
Tú Anh Vũ
The staffs are not friendly. My drink was horrible. I had a iced latte with brown sugar syrup and oatmilk, which was smelled and tasted bad. It’s so bitter so I had to throw it away. And I reorderd the holiday drink so they could put it in the red cup but they didn’t do that. They told me to come at the cashier ask for that.
Atmosphere: 2
Food: 1
Service: 1
ethan Yarbrough
Every thing about this store sucks my drink was wrong the size was wrong nd the lady in the Calvin Klein shirt was rude asf
Atmosphere: 1
Food: 1
Service: 1
Amanda Spear
Probably the worst location I have ever been to! It should not take 35 minutes in the drive through on a Saturday at 3pm! Ridiculous. I've never say this long at a Starbucks. The drinks were not even made correctly. Don't waste your time and just go down the street to dunkin.
I used to be a loyal customer and visited this place often because of the decent experience I had in the past. However, over time, I’ve noticed a significant decline in the quality of customer service. The staff no longer maintains the same level of friendliness and attentiveness, which has made the overall atmosphere feel less welcoming. On top of that, there has been a noticeable increase in mistakes with my orders, which has added to the frustration.
Atmosphere: 2
Food: 1
Service: 1
I've visited my share of Starbuck's and this one is very good. Always greeted and acknowledged by staff. They are very busy so the wait times may very but the staff is usually very nice and accommodating. I actually don't live near this location but will drive out of my way to come here bcause of the experience and quality of the drinks.
Atmosphere: 4
Food: 3
Service: 4
I drove 15 mins and waited 15 mins in the drive-thru line, drove up to order and no one announced their self to take my order. I waited at least 5 mins. The screen was not working so I assumed it was broken. I drove up and waited another 5-7 mins to get to the window, just for the girl to tell me that I had to drive back around which I did not have time for since I had to get back to work. Thanks for offering the worst resolution when your employees could not work in a timely manner.
Atmosphere: 1
Food: 1
Service: 1
Didnt seem to friendly walked in no one spoke 5 people behind the counter not 1 of them smiled the whole time i was there the person that made my coffee didn't seem to care that some of it spilled on the outside of my cup I wiped it off had decaf and reg I asked the lady which one is decaf she responded it's labeled... 1st time at this location didn't feel welcomed...
For the most part on a good day, I love this cafe. On the other hand: THEY ARE ALWAYS RANDOMLY closing their lobby. It's always a "couple of issues". Very strange.
Food: 5
Service: 5
ALL THREE of the drinks in my order today were made WRONG. What a joke. The cashier also seemed spaced out.
Atmosphere: 5
Food: 5
Service: 5
We Just don't like the new policy. It must be for 1 or 2 people loitering.
Atmosphere: 4
Food: 3
Service: 3
Closes earlier than what the time says .
So very sad the customer service here is horrible today. I normally come every other day to get my coffee before work and today was no different. We had the worst experience. We got turned away for having an $100 bill when there’s no sign saying they don’t accept big bills then we come back and ask if we can get our coffee freshly made and was givien the same exact coffee that’s been sitting on their counters, unacceptable. If you’re gonna sell $9 coffees you need to sell them fresh otherwise it’s a complete waste of money. We go back to the window and tell them the coffee was not freshly made and the girl ( think her name was Ari/ Aria) and just says okay and grabs it, knowing she was the one who took our order heard our complaint and still decided to give it to us. Today is Sunday November 24 at 10:50am
Atmosphere: 1
Food: 1
Service: 1
Ordered a venti mocha and the top of the whipped cream was two inches below the rim. Employees barely acknowledge customers. Will be going to a different location from now on.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I had wanted a Starbuck's Reusable Red Cup, but I was told my order wasn't a "seasonal" drink. I can't understand how ANY drink served could be considered NOT "seasonal" if it was served WITHIN the season!
Atmosphere: 3
Food: 3
Service: 3
they’re always out of everything
The staffs are not friendly. My drink was horrible. I had a iced latte with brown sugar syrup and oatmilk, which was smelled and tasted bad. It’s so bitter so I had to throw it away. And I reorderd the holiday drink so they could put it in the red cup but they didn’t do that. They told me to come at the cashier ask for that.
Atmosphere: 2
Food: 1
Service: 1
Every thing about this store sucks my drink was wrong the size was wrong nd the lady in the Calvin Klein shirt was rude asf
Atmosphere: 1
Food: 1
Service: 1
Probably the worst location I have ever been to! It should not take 35 minutes in the drive through on a Saturday at 3pm! Ridiculous. I've never say this long at a Starbucks. The drinks were not even made correctly. Don't waste your time and just go down the street to dunkin.
Atmosphere: 3
Food: 2
Service: 1
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